DoubleTree by Hilton Hotels in Chengdu

The DoubleTree by Hilton Chengdu Riverside is conveniently located near the Second Ring Road, with Longfor Tianjie mall and a subway station entrance right downstairs, making transportation extremely convenient. The surrounding area is also quite pleasant. Shirley at the front desk is very professional; she always has a smile and patiently answers all my questions. However, on the day of my check-in, a different receptionist handled it. She confirmed my two-day stay, but to my surprise, when I returned the next afternoon, my room key card didn't work. I went down to the front desk, where a young lady seemed very inexperienced and offered no apology whatsoever. She definitely needs more training. Later encounters with Shirley quickly smoothed over the earlier unpleasantness. Thank you. Additionally, there were some minor cleanliness issues in the room. I found a previous guest's cookie still under the coffee table (see picture 10).

I booked this hotel for an early morning flight out of Tianfu Airport. Overall, it was excellent. The front desk staff proactively upgraded my room. Breakfast was good, definitely surpassing the usual DoubleTree by Hilton standard. The view is wonderful, right by Xinglong Lake; waking up early and pulling back the curtains, the scenery was truly beautiful. My only slight disappointment was that when I called to request disposable bath towel covers, I was informed they had run out due to a recent high volume of guests, and their new stock hadn't arrived yet. This felt a bit below par. Despite this, I still recommend the hotel.