Shangri-La Hotels in Chengdu

The location is good, but the hygiene is just okay, and the facilities are quite old. The funniest part was the service. I called for water, and it didn't arrive for an hour. I had to go to the front desk myself to get it. The front desk lady apologized very quickly, though. It felt like the front desk and housekeeping were completely separate departments with no communication. During check-in, they sweet-talked me into signing up for a membership by promising a fruit platter – specifically a fruit platter. A day passed, and it never arrived. After multiple reminders, the front desk lady maintained her apologetic attitude, promising to arrange it immediately, but nothing came of it. On the second evening of my stay, the housekeeping auntie brought me an orange, a pear, and an apple, saying that a pomegranate that was already on the table yesterday was the 'fruit platter'... Okay, I've had fruit platters before, and I even accidentally saw what kind of fruit platter they delivered to the room next door – at least it was cut fruit, right? I immediately told her that the front desk promised a fruit platter, not a few whole fruits, and returned them. The auntie gave an awkward smile and said, 'It's fine, just take it and eat it.' Do I look like I'm starving for fruit? At this point, I was getting angry. I felt like I'd been conned. A single pomegranate is a fruit platter? I called again, and the front desk lady, as usual, apologized and promised that since there was no fresh fruit today (what was the housekeeping auntie bringing me then?), they would arrange a fruit platter first thing tomorrow morning. I repeatedly confirmed with her if the 'fruit platter' was what I understood it to be and received an affirmative answer. Fine, I'd wait... The next day, I was already preparing to check out when it finally arrived. I gave up. It was just one banana more than the previous collection. I admit defeat. It's not that I absolutely needed to eat their fruit platter, but I really dislike feeling like I've been fooled, especially when they tell me a single pomegranate is a 'fruit platter'... (See attached photo) In the end, I didn't eat any of it. I just felt that the service was absolutely terrible.