Shangri-La Hotels in Chengdu

Drawn by the brand reputation and ambiance, we booked the Shangri-La. However, immediately upon checking into our room, I headed to the bathroom to freshen up and was utterly shocked: there were numerous long black hairs scattered across the marble floor. Moreover, the tissue box on the vanity contained a large wad of tissues that had clearly been pulled out and then messily stuffed back inside. Is this truly a Shangri-La hotel? I immediately called the butler service. About 10 minutes later, a lady arrived, bringing a fruit platter and a panda doll. She offered no apology and made no attempt to clean. Her only explanation was: 'Perhaps the housekeeper had poor eyesight and mistook the hair for patterns on the marble...' Her explanation continued for several minutes, with no intention of cleaning it right away. We were rushing to the executive lounge and didn't have time to waste, so I ended up taking out the crumpled tissues from the box and cleaning the hair myself, right in front of her. For the entire day after that, I couldn't shake the feeling that the room was unclean. I felt compelled to meticulously inspect every surface before daring to use it. This was, unequivocally, the worst experience we encountered at any five-star hotel throughout our entire trip. The swimming pool itself was well-maintained, but reaching it from the changing rooms involved a significant walk through a cold, air-conditioned corridor that passed by the gym. Having to take a pre-swim shower and then endure that chilly walk made us shiver even before getting into the water. My husband was so put off that he decided against swimming the following day. The only redeeming feature was the executive lounge. It was quiet and spacious, and the evening drinks and service were excellent.