Best Western Plus Soaho Douala Airport Reviews

Very clean and friendly service, sorry I didn’t take much pictures, but I can guarantee you that it’s a place to be. Since I love food I just took a pic of my breakfast 🥞 🥰

Nice hotel but could be better

Compared to the first check-in, it was very pleasant with the lady much more welcoming (more competent) the next day at lunchtime!

Great staff and good customer service in general. The grounds of the hotel is kept nicely, mainly the back where the pool and children area locates. It could be more inviting with pool chairs and umbrellas. The front was uninviting, a very frightful disable access and steep step access. We expected better from this well known hotel brand and disappointed that the standard was not maintained in Douala. We were expecting the hotel to be of a higher standard due to location and brand. The whole place is tired and in need of general repairs. We narrowly escaped the door facia falling on our heads as we leave the bedroom, what a joke. On our return, it was just stuck back on, waiting for the next unsuspecting customer. The shower did not work well, too much hot water waste from a broken shower. The toilet rocks about when seated on and never flush properly. Shabby finish around the shower cubicle, smashed toilet door from the soft close. Poor bathroom lighting. Mosquito invasion in the bedroom and the hotel lobby was at war with the critters. Just could not relax there or have a drink with the threat of been eaten alive. Breakfast ran out and flies enjoyed the meal equally. We slept at the hotel, but 3 days into our stay, we enjoy other hotels with better facilities, food, drink and relaxation. The hotel is in a very good location but this will not help in the future if poor standard is maintained. I hope not to book with your service again.

Great experience overall. The management does everything to accommodate you in case of any issue.

Very conveniently located near the airport. Friendly staff and service. Excellent buffet dining.

Have stayed here several times and quality remains. They thought of everything in the room and the bed is comfortable. The food is delicious and prepared on demand. But what really sets them apart is the customer service: everyone is polite, smiles and helpful. Special shout out to Leonel, D’Aquin, the valet and room service teams. Truly the best in the city

Please stay away from this Hotel as the staff is actually a group of thieves!!! They work together from the security guy to the receptionist and the floor staff. I left my room for the dining room and they got in my room. I had a stack of 100usd in my bag they took out a few. I didn't realize it when I returned but the next day when I went out for shopping I found out they actually robbed me. I felt as If I was being watched while eating in the dining room. It's only when my money was missing that I connected the dots... Very poor problem resolution skills, customer service skills non existent. I'll never stay here again while in Douala.

I was given a room on the 1st floor towards the end of the building. There was an event taking place in one of the ballrooms with loud music. I could not sleep until 4am despite ear plugs and noise cancellation headphones. Very poor window sound isolation. After several complains, the staff offer me at 1am to relocate to another room. I declined as I was leaving early the next day.

I have stayed at this hotel on three different occasions. As a seasoned traveler, I must say that this is clearly one of the best hotels I have experienced in Cameroon. It is quiet, convenient for travelers to and from the local airport, the manager is most engaging and ubiquitous. The staff functions at the highest level of professionalism. The rooms are spacious, clean, and calming. Food service is balanced and satisfactory. Without any hesitation I will stay here again at the next opportunity.

Best hotels in nearby locations it was walking distance from airport. Everything was right, as i was vegetarian so i experienced little bit sad about availability of vegetarian food else everything was very good.

Outstanding service. Outstanding accommodations. Outstanding nutritional options and quality. Outstanding location.

Clean, spacious. Did not like the fact that they wanted to charge me for a breakfast that I did not eat. I have to wait for 5 minutes before they resolve the issu

There were cockroaches aplenty. The room was horribly smelly Smelly room and corridors. Noise from a wedding party downstairs. What else? Very disappointing stay last week Saturday 4 to Sunday. 5 march at Best Western Soaho. Get your act together or you risk pushing clients out.