Atlantis, the Palm

Atlantis, the Palm Reviews

Atlantis, the Palm

Crescent Rd -, The Palm Jumeirah, Dubai, Emirate of Dubai, 211222, United Arab EmiratesView Hotel Details
Atlantis, the Palm
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Guest Reviews of Atlantis, the Palm

9.3/10
Great
699 review
Verified reviews
Location9.3
Amenities9.3
Service9.1
Cleanliness9.5
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All reviews(699)
Positive reviews(673)
Reviews with photos/video(296)
Perfect for kids(72)
Clean pool(45)
Great swimming pool(45)
Nice sea view(32)
Close to amusement park(32)
Has facilities for children(25)
Family activities available(22)
Negative reviews(26)
cocomae
Ocean King Room
Stayed in Aug 2025
Traveling with friends
5 review
10/10
Outstanding
Posted on Oct 4, 2025
Beautiful and big hotel with amazing service. It provides the largest breakfast buffet and great water park!
Response from Property: Dear Guest,Thank you for your wonderful feedback! We’re thrilled to hear you enjoyed your stay at Atlantis, The Palm, especially our breakfast selection and Aquaventure Waterpark. It’s always a pleasure to know our guests leave with such great memories. We look forward to welcoming you back soon!Best regards, Maryia Isachenka, Manager, Quality & Guest Experience
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Palm Queen Room
Stayed in Jul 2025
Family
11 review
10/10
Outstanding
Posted on Aug 24, 2025
Excellent! We were delighted to meet a Korean staff member who spoke Chinese and was incredibly warm and welcoming. This is a fantastic choice for families with children; even though our kids have been here several times, they still absolutely love it. Highly recommended!
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Response from Property: Dear Guest, Thank you for your kind words and for recommending us so warmly. We’re delighted to know that our colleague made you feel so welcome in your own language and that her hospitality added to your positive experience. It’s wonderful to hear that your children continue to enjoy their time with us on each visit, it means so much to know that families choose us again and again. We truly appreciate your recommendation and look forward to welcoming you and your family back soon for many more memorable stays at Atlantis, The Palm. Best regards, Maryia Isachenka, Manager, Quality and Guest Experience, Atlantis Dubai 
ASIFO
Palm Queen Room
Stayed in Aug 2025
Family
24 review
10/10
Outstanding
Posted on Sep 12, 2025
Excellent place environment location clean service everything excellent
Response from Property: Dear Asifo, We are so glad to learn that you had an excellent experience with us. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your feedback. We look forward to welcoming you back again soon. Best regards, Maryia Isachenka Manager, Quality and Guest Experience, Atlantis Dubai
Xiaoxixi88
Two Bedroom Family Club Room
Stayed in Jun 2025
Family
36 review
10/10
Outstanding
Posted on Aug 2, 2025
This hotel is excellent! It's incredibly spacious, and the staff are very friendly and helpful. There are numerous swimming pools, and the hotel's water park and aquarium are absolutely perfect for keeping kids entertained all day long. The breakfast selection is also quite extensive. A pro tip: make sure to purchase beach shoes in advance if you're staying here, as the weather gets extremely hot and the ground temperature can easily hit 40 degrees Celsius. And don't forget a waterproof phone case!
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6/7
Response from Property: Dear Xiaoxixi88, Thank you for your kind feedback about your recent stay at Atlantis The Palm. We're delighted to hear you enjoyed the resort's facilities, including the pools, waterpark, aquarium, and family-friendly offerings. Your practical tips about bringing beach shoes and waterproof phone covers are also appreciated. We hope to welcome you and your family back for another memorable stay soon! Best regards, Maryia Isachenka, Manager, Quality and Guest Experience, Atlantis Dubai 
Guest User
Ocean Queen Room
Stayed in Jun 2025
Family
2 review
10/10
Outstanding
Posted on Jul 13, 2025
We stay in beginning of July 2 nights but actually not enough.Place so big and many things for kids to play.Especially water park needs at least 1 day to spend.Hotel offer upgrade your room with reasonable price ,it’s was unbelievable.Didn’t regret.
Response from Property: Dear Reutova Cesar,Thank you for your wonderful review!We’re so pleased to hear that you and your family had such an enjoyable time with us — even if two nights didn’t feel quite enough! It’s great to know that you made the most of our resort, especially the water park, and that the room upgrade added to your experience.We truly hope to welcome you back soon for a longer stay — there’s always more to discover!Warmest regards,Maryia IsachenkaQuality & Guest Experience ManagerAtlantis Dubai
Sitanhaosiasaimuruipanmei
Imperial Club Room Queen Ocean
Stayed in May 2025
Family
15 review
8.7/10
Very Good
Posted on Jul 20, 2025
This hotel is very famous and boasts a wealth of entertainment facilities, though the rooms themselves are just average. We booked a club room, and the service was generally good. While the facilities are somewhat dated, they are surprisingly well-maintained. However, room service response was quite slow. Overall, the value for money is mediocre. Its main advantage is its prime location in the heart of Palm Jumeirah. If you're not exclusively set on Atlantis, there are many other excellent family-friendly resorts to consider.
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Response from Property: Dear Guest, Thank you for your detailed feedback.We’re pleased to hear that you enjoyed the wide range of entertainment facilities and appreciated the overall service during your stay at Atlantis, The Palm. We also value your comments regarding the condition of the rooms, response time from housekeeping, and overall value for money. Your observations have been noted and will be shared with the relevant teams for further review.We’re grateful you chose to stay with us and hope to have the opportunity to welcome you back in the future.Best regards, Maryia Isachenka, Manager, Quality and Guest Experience, Atlantis Dubai
Guest User
Ocean King Room
Stayed in Jun 2025
Couple
7 review
10/10
Outstanding
Posted on Jul 20, 2025
Peace luxury next level architecture next level calm and enjoyment deal
Response from Property: Dear Guest, Thank you for your wonderful feedback.We’re thrilled to hear you enjoyed the peaceful atmosphere, luxurious setting, and remarkable architecture at Atlantis, The Palm. It’s a pleasure to know your experience was truly next level.We look forward to welcoming you back for more unforgettable moments.Best regards, Maryia Isachenka, Manager, Quality and Guest Experience, Atlantis Dubai
Annats
Imperial Club King Ocean Room
Stayed in Apr 2025
Traveling with friends
7 review
8.5/10
Very Good
Posted on May 23, 2025
We had a club lounge access, so you check-in in a separate lounge. It was the longest check-in ever and a long waiting for check-out. Breakfast was ok, nothing outstanding. Rooms are great, we had the top floor. Aquarium is the best part :)
Response from Property: Dear Annats, Thank you for your feedback. We are glad to hear you enjoyed your room on the top floor and especially the aquarium, which is truly a highlight. We apologize for the long wait times during check-in and check-out and appreciate your feedback about the breakfast. We will share your comments with the team to help improve these areas and ensure a smoother experience for our guests in the future. We hope to have the opportunity to welcome you back and exceed your expectations. Best regards, Maryia Isachenka Manager, Quality and Guest Experience, Atlantis Dubai
Guest User
Ocean Queen Room
Stayed in Jul 2025
Family
2 review
10/10
Outstanding
Posted on Aug 9, 2025
Excellent stay, will definitely come back again.
Response from Property: Dear Guest, Thank you for your positive feedback. We are delighted to hear that you had an excellent stay. We look forward to welcoming you back for another memorable experience. Best regards, Maryia Isachenka Manager, Quality and Guest Experience, Atlantis Dubai
werner.rytz.jun
Palm King Room
Stayed in Apr 2025
Business traveler
31 review
10/10
Outstanding
Posted on May 18, 2025
good service. clean room. great breakfast. nobu restaurant poor service. . over all hotel is perfect!!
6/8
Response from Property: Dear werner, Thank you for your feedback! We're thrilled to hear you enjoyed the service, clean room, and great breakfast during your stay at Atlantis, The Palm. We’re sorry to hear that your experience at Nobu did not meet expectations. Your comments have been shared with the relevant team for review, as we continuously strive to ensure every aspect of our guest experience is exceptional. We're glad to know the overall stay was perfect, and we look forward to welcoming you back again soon! Best regards, Maryia Isachenka, Manager, Quality and Guest Experience, Atlantis Dubai 
Guest User
Imperial Club Room Queen Ocean
Stayed in Mar 2025
Family
11 review
9.5/10
Amazing
Posted on Jul 6, 2025
Obviously royal and luxury but little old. Famous and spacious inside. Worthy to have one night in life.
Response from Property: Dear Jimmy, Thank you for your feedback. We are delighted you appreciated the royal ambiance, spacious interiors, and the unique luxury that makes our property so iconic. While we understand your note about the property feeling a little older in some areas, we truly value your perspective and are always working to enhance and refresh the guest experience. We are honored that you consider it worthy of a once-in-a-lifetime stay and hope to welcome you again in the future! Best regards, Maryia Isachenka Manager, Quality and Guest Experience, Atlantis Dubai
Mohamedsadik
Imperial Club Room Queen Ocean
Stayed in Apr 2025
Family
7 review
9.5/10
Amazing
Posted on May 20, 2025
What a beautiful hotel all good, perfect. Staff ate good and friendly
Response from Property: Dear Mohamed, Thank you for your wonderful feedback. We are thrilled to hear you found the hotel beautiful and enjoyed the friendly and attentive service from our staff. We look forward to welcoming you back for another perfect stay! Best regards, Maryia Isachenka Manager, Quality and Guest Experience, Atlantis Dubai
Mohamed Ghania
Ocean Queen Room
Stayed in Mar 2025
Family
7 review
10/10
Outstanding
Posted on Apr 26, 2025
Hotel is really fantastic and everything was perfect, staff, food, pool and aquapark
Response from Property: Dear Mohamed, Thank you for your wonderful feedback. We are thrilled to hear that you had a fantastic experience at Atlantis, The Palm and that everything from the staff and food to the pool and Aquaventure Waterpark exceeded your expectations. We look forward to welcoming you back for another perfect stay. Best regards, Maryia Isachenka, Manager, Quality and Guest Experience, Atlantis Dubai
Anonymous User
Imperial Club King Ocean Room
Stayed in Aug 2025
Traveling with friends
12 review
10/10
Outstanding
Posted on Sep 25, 2025
Great hotel and amazing food waterpark - totally recommended for fun and relaxing. Great service in the Imperial club, nice food, everyone is kind and friendly. Rooms are spacious and comfortable.
Response from Property: Dear Guest, We are glad to learn you had a wonderful stay at Atlantis. It's wonderful to know you enjoyed the waterpark, delicious food, and the exceptional service in the Imperial Club. We are especially happy that you found the rooms spacious and comfortable, and that our team made you feel welcome throughout your stay. We truly appreciate your recommendation and look forward to welcoming you back for another unforgettable experience. Best regards, Maryia Isachenka Manager, Quality and Guest Experience, Atlantis Dubai
Dana Kz
Ocean King Room
Stayed in Jan 2025
Solo traveler
18 review
8.5/10
Very Good
Posted on Mar 9, 2025
One discomfort was that to have a lunch and dinner every time I had to call to book. The sanitary bags you have to call to reception to order them, what I think it’s absurd as a woman even in 3 or 4 stars hotel in the room already there😅. So when I finished what they gave me I asked again the reception asked me how many bags I need 🤪. Anyways the cleaning service were also knocking the door after 19:00 while I was sleeping and entered in my room ones after that I always outing the signal do not disturb ( no one disturb me afterwards) breakfast was great the hostesses were very friendly and kind. Only at the check in it took a lot of time because of q. In the beach side I didn’t liked it one guy that decided for me to send my bill in to my deposit ( I bought the pineapple juice and I wanted to pay for it that guy said “ ah I put into your deposit ( under your room number) so he decided for me that how I should pay). That behavior I didn’t like it as in the deposit was emergency credit card.
6/9
Response from Property: Dear Dana, Thank you for sharing your detailed feedback. We’re glad to hear you enjoyed the breakfast and found our hostesses friendly and kind. We also appreciate your comments about the areas where we can improve, including the need to call for lunch, dinner bookings, and sanitary bags. Your point is valid, and we will definitely take this into consideration for future improvements. We sincerely apologize for the inconvenience caused by the cleaning service timing and the misunderstanding at the beach regarding the payment method. This is not the standard of service we aim to provide, and we’ll address it with the team. We truly value your feedback and hope to welcome you back for an even better experience next time. Best regards, Maryia Isachenka, Manager, Quality and Guest Experience, Atlantis Dubai