"Nice clean modern hotel room and amenities. Good buffet breakfast available at the property, nice range of options. Also close by to shops."

"Good locations and service , We are happy with parking and cleanliness"

"AVOID AT ALL COSTS! I've owned and operated successful hospitality businesses for years, and I have never experienced anything remotely close to this. From the moment we checked in, staff were knocking on our door every few minutes demanding that we re-confirm our booking. We were then told the room had been double-booked and that we needed to move rooms. Not long after that, they suddenly claimed there was an issue with the payment and wanted us to pay again despite the payment already showing as processed. What followed was over three hours of phone calls, emails, bank statements, transaction receipts, invoices and booking confirmations, all while we were trying to enjoy what was supposed to be a short break. Every piece of evidence was provided, yet the situation only became more chaotic. The room keys regularly stopped working, meaning access depended entirely on staff. If you left your room, there was no guarantee you'd be able to get back in without finding someone to let you through. Different staff members seemed to have completely different information, so every shift change felt like starting the entire process from scratch. What was even more frustrating was that every staff member claimed to be "the manager" and there was apparently nobody higher available to speak to. No supervisor, no general manager, no owner, no escalation process—just a different "manager" every time the shift changed, each giving different information and making the situation even more confusing. The "Do Not Disturb" sign appeared to mean absolutely nothing. Staff repeatedly interrupted us, entered areas they had no reason to access, and created an environment where we felt more like suspects than paying guests. I've never felt so unwelcome, scrutinised, or harassed by a hotel. Instead of being able to relax, we spent our stay defending the fact that we had a valid booking and had already paid for it. The most concerning part was the complete lack of accountability. Nobody seemed willing or able to take ownership of the situation, and every attempt to get a clear answer was met with a different story. When every employee is supposedly the manager, in reality nobody is. There was no communication between staff, no consistency, no professionalism, and no genuine attempt to resolve the issue. The entire experience was exhausting, stressful, and completely unacceptable. Save yourself the headache and book elsewhere. There are far better options nearby that actually understand customer service, respect guest privacy, and know how to manage a booking without turning a simple stay into a multi-day ordeal."

"Clean and comfortable place, close from station an train, i love it"

"My partner and I enquired about hosting our wedding at Marnong Estate despite reading many negative reviews on google. Initially we had to send 2 separate enquires and a follow up email before receiving a generic response which also left all of our questions unanswered. Responses from then on took at least 3-4 days and required a follow up to receive a response back - how disappointing. This is a beautiful venue and has so much potential however the customer service experienced unfortunately made this one of our least favourite venues and would not recommend them due to the service we have received. Based on the fast communication and excellent customer service received by every other venue we had enquired with across Melbourne, Marnong have a lot of work to do! The sales team should receive some further training on handling wedding enquiries as they are losing you potential business."

"We had a great stay with nice views."

"I recently stayed at the Best Western Airport Motel & Convention Centre and had a mixed experience. The location was convenient, and the reception staff were friendly and helpful. However, I was disappointed by the cleanliness of the room. There were spiders and signs of poor housekeeping, which made my stay less comfortable than expected. While the hotel offers good service and a decent location, the room cleanliness needs improvement. Room number 41."

"Parking costs AUD 20 per night, but I wasn't told that I'd have to pay extra if I left and returned, which made me feel ripped off. I needed an HDMI cable for work to connect to the TV in my room, and it took a lot of negotiating with the front desk to get one. There was a lot of unnecessary hassle, and I wish borrowing basic amenities like this could be more streamlined. I stayed during the Christmas holiday, and it seems breakfast wasn't included, so I had to go out to eat. The bathroom in my room type only had a curtain, not a proper door. The windows looked quite dirty with a lot of dust outside. The pool had many leaves floating on the surface, and no one seemed to be cleaning it, so I didn't use it. I guess all these issues were probably due to a lack of staff during the holiday period."

"The room was spacious and clean. The bed was very comfy. The shower was very hot if you want it. It got big windows for a nice view. The hotel is a bit far from the Metro tho. The supermarkets would also require some walk."