"The accommodations were satisfactory, particularly given the urgent nature of the overnight stay."

"Good locations and service , We are happy with parking and cleanliness"

"AVOID AT ALL COSTS! I've owned and operated successful hospitality businesses for years, and I have never experienced anything remotely close to this. From the moment we checked in, staff were knocking on our door every few minutes demanding that we re-confirm our booking. We were then told the room had been double-booked and that we needed to move rooms. Not long after that, they suddenly claimed there was an issue with the payment and wanted us to pay again despite the payment already showing as processed. What followed was over three hours of phone calls, emails, bank statements, transaction receipts, invoices and booking confirmations, all while we were trying to enjoy what was supposed to be a short break. Every piece of evidence was provided, yet the situation only became more chaotic. The room keys regularly stopped working, meaning access depended entirely on staff. If you left your room, there was no guarantee you'd be able to get back in without finding someone to let you through. Different staff members seemed to have completely different information, so every shift change felt like starting the entire process from scratch. What was even more frustrating was that every staff member claimed to be "the manager" and there was apparently nobody higher available to speak to. No supervisor, no general manager, no owner, no escalation process—just a different "manager" every time the shift changed, each giving different information and making the situation even more confusing. The "Do Not Disturb" sign appeared to mean absolutely nothing. Staff repeatedly interrupted us, entered areas they had no reason to access, and created an environment where we felt more like suspects than paying guests. I've never felt so unwelcome, scrutinised, or harassed by a hotel. Instead of being able to relax, we spent our stay defending the fact that we had a valid booking and had already paid for it. The most concerning part was the complete lack of accountability. Nobody seemed willing or able to take ownership of the situation, and every attempt to get a clear answer was met with a different story. When every employee is supposedly the manager, in reality nobody is. There was no communication between staff, no consistency, no professionalism, and no genuine attempt to resolve the issue. The entire experience was exhausting, stressful, and completely unacceptable. Save yourself the headache and book elsewhere. There are far better options nearby that actually understand customer service, respect guest privacy, and know how to manage a booking without turning a simple stay into a multi-day ordeal."

"Clean and comfortable place, close from station an train, i love it"

"This hotel is located in a golf course community with upscale residences, a golf club, and the hotel itself. The whole environment is incredibly comfortable, and what's even better is the abundance of wildlife; you can observe kangaroos up close. It's much better than just wandering around parks. The hotel breakfast is also quite rich, and many people choose to hold their weddings here. Plus, the price isn't expensive. Highly recommended!"

"The price is reasonable, it offers great value for anyone needing a short transit or early‑morning flight. The location is good, just a short free shuttle ride from the terminal, and the check‑in process was smooth and efficient. The staff were friendly, helpful, and genuinely welcoming. The only area that could be improved is the cleanliness of the room."

"My partner and I enquired about hosting our wedding at Marnong Estate despite reading many negative reviews on google. Initially we had to send 2 separate enquires and a follow up email before receiving a generic response which also left all of our questions unanswered. Responses from then on took at least 3-4 days and required a follow up to receive a response back - how disappointing. This is a beautiful venue and has so much potential however the customer service experienced unfortunately made this one of our least favourite venues and would not recommend them due to the service we have received. Based on the fast communication and excellent customer service received by every other venue we had enquired with across Melbourne, Marnong have a lot of work to do! The sales team should receive some further training on handling wedding enquiries as they are losing you potential business."

"It's about a 10-minute walk from the station, and nearly an hour from Melbourne city center. The room was clean, but check-in and check-out took a very long time."

"I ranked the location as excellent only because the hotel is in the area I needed to be for work. That being said, the rooms are quite comfortable. As this is pretty much a motel, it can be a bit noisy at times. The Bistro restaurant is excellent and on the weekends can be very busy. I will stay again and would recommend this hotel to anyone needing to be in that area."