"This review refers to the Arena Guesthouse and not the Arena Lodge. We stayed there for seven nights and it was always very quiet. The common room is great; you can always make yourself tea or eat your own food. The staff is very helpful, friendly, and, above all, flexible. The location is excellent."

"Everything was perfect, except that they could add that wellness is optional. It costs about CHF 40 extra."

"The staff at the hotel was wonderful, especially Domenik in the restaurant… very welcoming and professional. The food was excellent. Bravo to the chef. Beautiful building, stylish and cozy sitting rooms. Comfortable and well appointed rooms."

"Very nice hotel with a great spa area, friendly staff, and excellent food. We felt very comfortable and would happily come back!"

"Check-in was done through the website which was great, as we arrived late and we could get to our room quickly and smoothly. Doors open with a digital key, through an app. Super clean room, however very minimalist: no wardrobe to properly unpack stuff but there were only two shelves and a few hangers, no table, one chair (but at least there were two nightstands), no minibar. The balcony is essentially shared, separated by two thin ropes from both sides, so not much privacy as the neighbors can see into your room—I would highly recommend updating the pictures on the website as they are very misleading, as it looks like the rooms have their own separate balcony. I wish there was ventilation in the bathroom as it was horribly humid after ever shower. Loved all that natural wood design throughout the entire hotel. Big, comfy bed. Breakfast is excellent with lots of high quality food items, freshly made eggs and excellent coffee. Super quiet place; easy to relax. We had dinner there once and everything was phenomenal. There’s also a washer and a dryer in the basement—self service but free; very useful. Overall great stay."

"Excellent! Thank you to Yasemin, and the rooms and the landscape, resort, everything, and the Flims was perfect!"

"The friendliest service ever - that is definitely not a given in Switzerland! It makes other "mistakes" seem insignificant. The in-house restaurant il Forno is highly recommended! Wonderful house 🌟"

"We just left the hotel. The front desk was not manned, as was the case most of our stay. I left the room key at the front desk. I stayed in the hotel yesterday for a while to talk about an issue we had, a toilet in a room near us kept refilling 24/7 and kept us awake all night. As I never had a change to address this, it was never fixed. Also, we had no coffee or tea facilities in our room. Rooms are sparse and dated."

"The worst hotel I have ever stayed in. The manager Carlos and restaurants manager mo mo were very aggressive in their approach to certain guests. The packed lunch was awful, you got shouted at at by staff if you moved tables took drinks outside used a coffee cup instead of tea cup. Had to rush all inclusive drinks as only available for 90 minutes. Bar never open. It was like a prison camp . Cannot believe the hostility from Carlos and mo mo. How they still have jobs is beyond me."