Guangzhou Haizhu Taigu Cang wharf Yaduo Hotel

Facilities: The hotel offers comprehensive facilities, including well-equipped rooms with HDTVs, high-speed WiFi, and smart toilets. Additional amenities like the self-service laundry room, gym, and robot delivery service are appreciated by guests.(based on 8 reviews)

The location suited us perfectly, situated in the midst of local community with many little eateries and shops. There is a mall and subway station 5 minutes walk away. Taigucang Wharf, a lively area to visit at night and where we boarded the Pearl River Cruise, is a 10 minute walk from the hotel. Our rooms were cleaned well daily by the courteous and helpful housekeeping lady (7th floor). It is a newly opened hotel and the facilities and equipment are clean and new. I would have liked to end my review here but there were some areas for improvement. Where it falls short ... 1. We arrived at 6:00pm but were unable to check-in as our rooms had only just been vacated by the previous guests. Whilst it was explained that Atour members are entitled to a late check-out of 6:00pm, this arrangement seems to disadvantage other guests who are only able to check in past 7:00pm (reception informed us that cleaning would take another hour from 6:00pm). Given the situation, there was no apology nor where any other offers made to compensate for this situation (for instance, breakfast or other forms of service recovery). Reception offered an alternative room that was available to be used immediately but it clearly wasn't the level of what I had originally booked and paid for, which was the privilege king room. As our elderly parents were very tired from travelling that day, I accepted one of the offered rooms so that they wouldn't need to wait another hour for the use of a room. 2. Service as a whole needs tightening up. Some staff were helpful and friendly (housekeeping, breakfast room, one or two male front reception staff) whilst others were more pre-occupied with themselves. Aside from exuberantly introducing the Atour membership to us on arrival, we just as quickly received very disinterested attention once it was clear we were not going to sign up for membership. There was very little acknowledgement of guests leaving and entering the hotel as well, which sharply contrasted with the warm service by Atour reception in Chongqing. On one occasion, as I was about to enter the lift (there were no other guests waiting and the lift was empty), a female staff rudely barged in before I could even enter. From her attire, she would have likely been a staff from reception or front of the house. This behaviour reflects very poorly on the service levels of the hotel. I hope that hotel management can improve the training of the staff as a whole. And also consider ways to manage the availability of rooms whilst honouring the later check-out time of Atour members. With these improvements, the hotel will definitely attain a better level of guest satisfaction.