Four Seasons Hotel Guangzhou

Dissapointing stay at four seasons. First time in this brand and probably my last. This is not what you expect for 600$ a night. When getting out of the car we had to get the luggage ourselves with my driver, the hotel staff only took it once I brought it to the entrance. The hotel knew we were arriving early yet the room couldn't be prepared on time even for the regular check in time. I could let that slide because we did stay during the canton fair so there were a lot of guests. The club room we paid for was meant to be on the 93-99 floor. We got one on the 83 floor. They said it was exactly the same and maybe it was, but then don't advertise the room being on 93-99. What was really bad was the smell in the room. Very chemical like. It obviously came from cleaning products they use for the room and it instantly gave me a flash back to the times when I stayed at cheap 3-4 star hotels. Non of the other 5 star hotels I stayed in China had this problem, they were also cheaper (200-300$ a night) and used high tier aromatics for the rooms. So I was very surprised to encounter this. P.s. I read some reviews after this and turns out many guests encounter this problem. They reply to everyone saying that they will improve but as we can see this is clearly not the case. No point overpaying for the view rooms. Paid a hefty premium for Canton tower view. You could only see it from the bathroom tub, in the room itself 2 massive pillars and a TV were blocking it. I don't know for how long this hotel has been running but the interior is pretty worn out. Damages/stains on the walls, doors, carpet and furniture. Attaching just a few photos, but there were way more. The Japanese restaurant was very mediocre for the price so I don't see how trip.com could put this as top 1 gourmet hotel in the city. 350$ for 2 (with no alcohol). They forgot 1 of the positions I ordered (despite confirming the order with me). Some of the fish and soft shell crab wasn't fresh (not spoiled in any way) just not fresh, if you ever had high end sushi you understand what I mean, it should have no smell or after taste. The breakfast at 99th floor (included with the executive club room like ours) is also mid, very small buffet. If you want to have breakfast at main buffet (whith a ton of people) and potentially wait in a line, you have to pay extra which is strange for a higher tier room imo. Ordered room service once, pizza arrived warm and was cold within minutes. The only great thing in the hotel is the staff. Very polite, well trained, good English compared to the other hotels I stayed at in China. Hope they can improve on the other things.

One of the first few to stay in their first batch of their newly renovated rooms, loved the bright colours used and view of the canton tower was amazing! Bathroom was huge and high quality. Service was top notch even with the high occupancy, will highly recommend anyone to try out their new rooms if the chance.

Our stay at this hotel was absolutely exceptional. From the moment we arrived, the staff made us feel so welcome and cared for. The room was spotless, spacious, and beautifully decorated with a stunning view. Every detail—from the comfortable bed to the luxurious amenities—was perfect. We can’t thank the team enough for their kindness and professionalism. We left with wonderful memories and can’t wait to return

A spectacular hotel with huge rooms, amazing staff and facilities in perfect shape. Plan in an extra day for your stay in Guangzhou, because you will want to make sure you’re spending enough time here and not just exploring the city!

If I can I will definitely come back here. Super nice view. They can speak English. They are super helpfull. All the amenities are nice. Nice stay for runners (next you have a good running place). In the gym you can take care of your legs. Also good for social media pictures (in and outside the building). Breakfast was great. Divers. Room was clean.