5-Star Hotels in Hanoi

"All of the staff at checkin were very friendly & helpful in making sure check in was a smooth process, after providing copy of reservation & passports to confirm booking a welcome drink was provided. Ms Kate was super efficient & friendly & escorted us to the room to show us all the amenities & gadgets. Bell boys carried our bags into & out of the hotel. There had been a water outage impacting the city earlier but we were ok in the hotel & didn’t experience any impact from it. We stayed in room 601, it was massive with a king bed & leather 2 seater lounge, a small (standing only) balcony & seperate bathroom which had a bath, shower x 2 options & toilet, the water strength was good. No English language channels on the TV but does have Netflix etc. As non smokers we did experience an issue with the main AC unit with the smell of cigarettes notable when turned on. There is a second smaller unit which managed well to keep room cool & we didn’t end up using it again. We advised reception & maintenance promptly came & cleaned the filters. Turned out last guests had been smoking in the room. We stuffed up the safe combination & a quick call to reception & someone was up in no time to fix it. On level 6 street noise was not an issue. Drinks in the fridge were not cold, but switching the plug into another power point proved a winner & drinks were cold. We let reception know. Small issues in the scheme of things. Rooms go to level 10 & then stairs to level 11 & 12 where the gym, pool, restaurant & rooftop bar are located. Staff are very friendly throughout the hotel. Our room was cleaned & replenished daily. We had a couple of drinks in the rooftop bar, the views are great & beers were cold& service was good. Breakfast is on level 12 & has a wide array of western & Asian food options & plenty of seating, staff are very friendly & they clean up tables promptly. The food was fresh & plentiful with lots of hot & cold options. There is a plunge pool & has 4 pool loungers & a further lounge area upstairs. It’s not a large space but given the hotels location in the old quarter, it’s lucky to have a pool. Had Swedish massages in the on site day spa, which is located in the basement, amenities are clean & staff on point with their massage techniques. Settling of our account & check out by Mr Rachel was prompt & a small gift provided to us. Overall, we enjoyed our time in this hotel, highlights are very efficient & friendly service throughout, room size, proximity to tourist areas & hotel amenities. Highly recommend this hotel to anyone wanting to stay in the old quarter. The on duty manager was friendly & keen to know about our experience. The hotel has only been open 4 months, but you couldn’t tell, the kindness of staff is what makes this hotel standout, it’s definitely worth staying at."

"Fraser Suites Hanoi – Amazing Stay! Loved my stay here! The suite was super spacious, modern, and spotless, with everything you’d need – a full kitchen, washing machine, comfy bed, and a luxurious bathroom with both a rain shower and bathtub. The big windows brought in lots of light and made the space feel even more welcoming. Staff were friendly and helpful, and the location was perfect for getting around Hanoi. Felt just like home but with hotel-level service. Highly recommend and would definitely come back!"

"Location is good. 45min from airport and walking distance to old quarter and the lake. Many eateries and cafe around the area. We had a 3 bedrooms executive apartment. Good size for 6 adults. Well equipped but the apartment will require refresh and renovate. The room has a strong smell when we checked in. Front desk team provided great service and very efficient for both checking in and checking out. Has provided a fantastic first impression."

"The front desk staff of the hotel is friendly and can communicate in English. If you need any service, you can directly tell the staff. The room number 101 we stayed in this time is spacious, elegant and clean. There is a simple kitchen inside, and a washing machine and dryer are provided. The bathroom is separated into dry and wet areas. And when the door is closed, it is completely isolated from the outside noise and very quiet. The breakfast is buffet style, and there is also rice noodles that can be ordered separately, which is very delicious. Thank you very much to the hotel staff for providing a good accommodation environment for my husband and me"

"I would like to say thankyou for Anatole all staffs , especially Victor and Quinn, they provided an wonderful experience for my family in these days. The hotel is clear and there are lots of variety choice of breakfast. We love the rooftop swimming pool and the beautiful lobby. Victor solved the problem we faced and Quinn explained the traveling spot patiently. With their smiling face, it was a great start up for everyday."

"Great location, very clean, nice food. However the service is really bad. I had to request and explain many times to the receptionist as well as the room staffs to put the 2 single bed into a king size bed as per my booking requirement. However, they did not cooperate and try to find reason not to do it. It took almost an hour for them to make a decision to finally do it for me. Such a bad experience. As a regular biz traveller to Vietnam, this is my 1st time experience this kind of unprofessional service for an international brand hotel. Very disappointed. I hope you will improve it otherwise this would be my last visit to this hotel."

"I had a great stay at this apartment. The place was clean, cozy, and just as described in the listing. It had all the basic amenities I needed, including a comfortable bed, a well-equipped kitchen, and reliable Wi-Fi. The check-in process was smooth, and the host was responsive and helpful throughout my stay. The location was convenient, with shops, restaurants, and public transportation nearby. Overall, it was a comfortable and hassle-free experience. I would definitely recommend this place to anyone looking for a nice stay in the area."

"Great service. Nice hotel. Great rooftop and views. The gym had a lot of equipment. The only downside is that it is some distances from the old quarter and a lot of the famous restaurants. That being said it is more peaceful. Due to its location, you will probably have to order a lot of cars back and forth. I would say it’s worth it if you aren’t staying in Vietnam for that long."

"Peaceful Lakeside Escape – A Perfect Place to Unwind This was a brilliant hotel to truly relax and unwind. The view overlooking the lake was absolutely phenomenal — a unique and calming backdrop to the entire stay. The pool was a highlight, and the gym and sauna were a real treat, making it easy to recharge both body and mind. The breakfast was also amazing, with a great variety and quality. A perfect stay for anyone looking to escape and enjoy some peaceful luxury."

"The hotel boasts an excellent location, close to Hoan Kiem Lake and a local bus stop that offers direct service to the airport. Right outside, you'll find a local restaurant serving delicious Bun Bo Hue and Bun Cha. For shopping, it's conveniently connected to both Lotte Mall and Lotte Mart. I made full use of the rooftop pool until it closed, and it was absolutely fantastic – I had a truly wonderful time."