"Room quite small with 2 super single beds. But the bed was too soft. Tap quite old fashioned with no mixer. Location near restaurants & supermarket n shops. Breakfast with quite a good spread of food. Free coffee at the lobby. Free parking in front of hotel Also onsen room at lobby level."

"Very good hotel with big room. Near the main attractions."

"From the first moment till the last everything is very organized and taken care off. We had room 103 which is gorgeous, there is a private garden, a bath / onsen. The beds were very spacious and the pillows perfect size and fluffy. We had dinner in their restaurant, it was the best food we had on our trip. I would say it’s Michelin star worthy. Sake paring with the food was super nice. And the staff was friendly and nice. Thank you!"

"The staff's service was really wonderful and I'm very impressed and grateful. I'd definitely like to use this service again! I had a very pleasant time!"

"This was by far the worst experience I’ve had in a Japanese hotel. I have used 4 in the last 2 weeks and the first 3 were great, with helpful staff, with pristine service. I arrived at Ueno Frex wet, after having had to walk in the rain, as I couldn’t get a taxi. The building was not inviting, but was large and not surprisingly, empty. I was early and asked for an early check in, so I could dry off and relax. No problem I will warm up with a coffee supplied by a machine in the lobby. No chance, that little comfort finished at 10, and didn’t start till I checked in. The room was large, but a charge to use the tv was apparent, the toilet leaked from the base, I was bitten by mosquitoes, probably arriving through dank s as it conditioning unit. What a disappointing end to my trip to Japan, where all the other hotels (of which I have mentioned in prior reviews) where polite, accommodating, and willing to help with late check outs and early check ins! NEVER AGAIN!"

"Very nice Hotel. We arrived at the wrong train station at the wrong time. Nonetheless they send their shuttle and got us there. Our son lost his turtle magnet (not expensive but he liked it a lot). They really tried it and found it eventually."

"F1 I stayed at the game. There were quite a few mountain roads to the hotel, but it was very good when I arrived. The meal, the hot springs and the staff are satisfied. I also received Menard amenities. I would like to stay again."

"Excellent value for money. One of the staff members speaks near-perfect English and was very helpful in solving my problems. The others were also very friendly and welcoming."