Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Jun 7, 2026|Double Room
Guest UserWe loved our stay at Tomato Urban Retreat! We booked a private room, and the price was very reasonable for Torino and also for how lovely the room was. It was spotless, beautifully decorated, and really relaxing. The shower was great and the bed felt super comfortable, with excellent pillows too. We also loved that there was a cafe downstairs by the front deskâone morning we went down and got slices of simple cake and coffee for breakfast and brought them back up. Heaven! I would definitely stay here again, and plan to the next time Iâm in Torino!
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Price per night from:AED 117
Posted on Apr 12, 2025
maureenliu
Dear Ctrip, if the accommodation is not cleaned, please do not mark it as a âhotelâ.
A relatively bad experience. 90% of this bad experience comes from the unprofessional front desk.
Let me talk about the more satisfactory part first: it is close to the train station, and it can be reached in ten to fifteen minutes on foot. The facilities are relatively new, there is a coffee machine, a kitchen, and the cooking utensils are very complete, which is very suitable for cooking. The front desk I met on the first day was very friendly and let us check in 40 minutes in advance (early check-in costs 30 euros).
The bad part: I came back from get off work the next night and found that the room was not cleaned, so I went down to ask the front desk. The front desk emphasized that we are not a hotel, this is an apartment (we are not a hotel, but an apartment). FINE, so I asked if I could change the towels or take two clean towels, and I got the reply that it would cost 10 euros to change the towels. The sink in the bathroom drains slowly, so I asked the front desk if they could have someone check it out, but was questioned: why didnât you report this yesterday. I WAS WORKING YESTERDAY AND BY THE TIME I GOT BACK YOU WERE OFF WORK! How would I know if it didnât work if I havenât used it at all. The front desk was full of logic, and there was no internal friction at all. If there was a problem, it would only be the guestâs problem.
Sincerely suggest that Ctrip should not mark it as a hotel, and its own employees also emphasized that it is not a hotel.
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Price per night from:AED 305
Posted on Nov 3, 2025
Masha50
The hotel is very well placed.
The hotel's bar is great with a small hidden garden.
The breakfast is delicious.
Personal Ă l'ĂŠcoute
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Price per night from:AED 544
Posted on Mar 10, 2026
Sabina Ancau
This hotel is simply 10 out of 10, absolutely fabulous from every single point. Congrats to everyone involved for delivering such a great service experience to the guests x
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Price per night from:AED 692
Posted on Apr 10, 2025|Twin Room
Guest UserBooked for a concert, perfect for the distance from the arena, reachable on foot in a short time (15/20 min), convenient means of transport to reach it from the station.
Nice, clean and well-kept room. Reception 24/24
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Price per night from:AED 359
Posted on May 4, 2025
WutLee
Value-for-Money Stay with Room for Improvement
Hotel Diplomatic offers good value for money, especially with its comfortable beds and quality pillows which made for a restful stay. The breakfast spread was generous and satisfying. However, some finishesâparticularly the flooringâcould use a refresh to better reflect the hotelâs 4-star rating. It would also be helpful to have insect screens on the windows, especially since the air conditioning is centrally controlled. While the location is a bit removed from the main attractions, it's still reasonable considering the price point.
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Price per night from:AED 350
Posted on Sep 11, 2025|Standard Studio
Travel addict âď¸Amazing stay in a great student campus. You have a study area, a gym, a nice clean room with high ceilings and a kitchen, communal living room spaces and even a tennis court! Definitely more than you need from a couple nights in the city. The area is very close to the Center, and the transport links are great. Buses get you to the city centre in 15 minutes while walking will take you more like 25-30 min. Also they have a large supermarket in the same building, which is super convenient as they have plenty of choice. But beware â thereâs a homeless guy nestling right by the supermarket (that street can get some dodgy action at night). As per the accommodation, the biggest community there is composed of students - all very welcoming and friendly. Receptionists and staff are also very helpful. Feels like a hotel. Recommend đđť
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Price per night from:AED 212
Posted on Feb 21, 2026|Standard Twin Room
KGB77Nice enough hotel but located way too far from the centre if youâre relying on public transport. If you have your own car then itâs probably ok. Typical fairly basic Novotel hotel room. Relatively low occupancy when we stayed so didnât notice any neighbour noise. Tram line was undergoing repair work when we were there which made it very inconvenient to get to the hotel.
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Price per night from:AED 319
Posted on Nov 25, 2025
SonofEzra
The hotel has a lovely atmosphere; however, the facilities were below expectations for a 4-star property. The floor was not clean, the room was very basic and there were no refreshments available, such as tea, coffee or water. The hot water and shower pressure could also be improved. While I appreciated the design and the breakfast (with the exception of the eggs, which were inconsistent in quality), the layout is not ideal for blind guests, as there are several hazardous corners. That said, the cappuccino was excellent and the waiter was very pleasant.
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Price per night from:AED 236
Posted on Aug 8, 2026|Double Room Plus
Guest UserThe hotel is magnificent, with a contemporary design and a strong focus on ecology, offering spacious areas. The receptionists and bar staff are welcoming, smiling, and helpful. There's a terrace with chairs and tables. The bathroom has all the necessary amenities. The breakfast is hearty, with a good selection, especially for those who appreciate quality and healthy products like carrot cake and revitalizing juices and teas. We also slept very well.
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Price per night from:AED 383