"Excellent accomodation, food variety, SPA area (saunas, body treatment), two smimming pools, outdoor whirpool, fitness area, friendly staff. Many times awarded restaurant for food experience. Perfect location, just near between two gondollas stations. Show cooking dining. Professional wine and cheese sommelier experience. Impressive winesafe, mainly with Bordeaux wine collection."

"Very arrogant service coming from the top management of the hotel. Senior hotel staff cater to a select few local "royalties" by assigning them the best rooms, centrally located tables at the restaurant and going out their way in meeting their every wish. All other (especially new and non-German speaking) guests are completely ignored and are relegated to the far south corner of the hotel with cheap tiles on the floor and even cheaper and tasteless art on the walls. It has a look and feel of a 3* property at best with the view of a fence and a parking lot. The manager of the restaurant is the worst. Self-important, never says yes to anything and seems annoyed at most clients' requests. Unacceptable. There are a few nice junior staff who are trying their best but their good efforts are easily overshadowed by the factors mentioned above. For this money there are plenty of other places with the right attitude and service."

"We had an amazing stay in the second week of April '24. Location is perfect in the center of the town close to the gondola. The half board option was great with large variety in the daily dinner menu which equals fine dining experience. A big plus is the wellness spa and indoor swimming pool. The hotel service is impeccable: reception welcome, car valet parking, spa massage booking, room cleaning. This was our third time staying at the hotel and you don't get better hotel quality & convenience in Ischgl."

"The best accommodation. The best receptionist PIA, ever seen before. She is very professional, helpful, client oriented and polite. She help us to sorted out the big problem with rented by SIXT car. She was always on a phone using her knowledges of law and rights in Österreich. She was always did a job not under her responsibilities in order to help us. I believe that the hotel management take into account our review of PIA. The hotel is super, nice food, perfect location and hospitality!!! Next year definitely to Ischgl to Fliana hotel!!!"

"In the past, this was a very classy hotel; nowadays, it's filled with noisy Russians and Romanians. The breakfast is meager, nothing special, just some toast with egg. It's best to skip the evening dinner; I've never experienced anything so mediocre. Instead, book a table at a good restaurant in the village. The management, along with a team of five, loudly convene meetings in the lobby, where guests would normally sit. They discuss finances loudly, brainstorming potential improvements to make more money. It's incredibly antisocial and a very odd situation for guests trying to read a book nearby. I would suggest investing in a proper meeting room. It has become a village solely for single men; women are as rare as hen's teeth. The après-ski venues have turned into a sort of meat market, making your wife feel uncomfortable quickly. Ischgl is no longer the charming family ski resort it used to be. It has turned into a bull's fest, ending in nightly brawls with glasses flying around in the après-ski bars. We won't be going next year."

"Beds very soft, not suitable for everyone. Very close to Ischgl"

"All style, no substance. Overall we were very disappointed with our stay. The best summary would be: money-grabbing, unhelpful staff, poor service, and badly designed apartments. We would not stay here again. It feels like a place that focuses on appearance rather than actually delivering a good guest experience. One positive is the location is very good and the hotel next door is a welcoming place to be. The apartments are advertised as sleeping six, but you are charged per person. From the moment we walked in we were repeatedly chased for cash payments for the city tax and cleaning fee. It was never properly explained why this had to be paid in cash. No other place we stayed in Austria operated like this, which felt questionable. Despite paying an extra €650 to use the sofa bed in a six-person apartment, the sofa bed wasn’t even made up when we arrived. The apartment design is also odd and poorly thought through. Both bathrooms are located inside the bedrooms, meaning anyone sleeping on the sofa bed has to walk through someone else’s bedroom just to use the bathroom. For a newly renovated property, the details are surprisingly poor: • No USB charging points in the sockets • TVs missing from bedroom walls • The TVs in the living room did not connect to the internet, so they didn’t work The service was equally disappointing. Staff were rarely on site and when they were present they were unhelpful and quite rude. We were never sent the information for the VIP lift passes, which meant we ended up paying more for lift passes than we should have. The night buzzers also didn’t work, which is concerning if you actually needed assistance. Before arriving we were told (after calling the number provided) that parking and an EV charging point would be available. However, when we arrived we were told we could not park there and there was no charger available. Check-out was handled just as poorly. Staff were rude and told us there was nowhere to leave luggage or shower after 10am, despite being told at check-in that this would be possible because guests from the previous day had been allowed to do so. This level of inflexibility is very unusual for ski accommodation. Another issue was the boot room, which is not heated, meaning your ski boots and gear remain cold and damp every day. For nearly €4,000 for a week, the overall experience was extremely disappointing. In the end we actually left a night early. This was my 10th trip to Austria this season, and without question it was the worst service I’ve experienced. I would strongly recommend avoiding this place."

"Designated apartment was cold and not heated. Very small for 4 people let alone 6. After complaint we were immediately given a choice of 2 other apartments. The choice was better but still no heating, we are advised to turn on the oven with the door open!"