Wanda YI, Suite Xishuangbanna Reviews

Response from Property: 親愛的客人 十分感激您對我們酒店的盛讚！您的好評如同一束温暖的陽光，照亮了我們的每一天。 我們用心對待每一個環節，衹為讓您在旅途中感受到家的温馨。能得到您的認可，是我們最大的榮耀。 對於您提到的那些令您滿意的部分，我們會倍加珍惜；對於可能存在的不足，我們定會認真對待，努力提升。西雙版納萬達頤華酒店目前還是在不斷完善硬件改善和服務提升，致力於最大程度滿足每一位入住客人，您的滿意將會促進我們不斷改善和提高。 真誠地期待與您再次相遇，願為您再次呈上更優質的服務。祝您一切安好，快樂永隨！酒店總經理

Response from Property: 親愛的客人 十分感激您對我們酒店的盛讚！您的好評如同一束温暖的陽光，照亮了我們的每一天。 我們用心對待每一個環節，衹為讓您在旅途中感受到家的温馨。能得到您的認可，是我們最大的榮耀。 對於您提到的那些令您滿意的部分，我們會倍加珍惜；對於可能存在的不足，我們定會認真對待，努力提升。西雙版納萬達頤華酒店目前還是在不斷完善硬件改善和服務提升，致力於最大程度滿足每一位入住客人，您的滿意將會促進我們不斷改善和提高。 真誠地期待與您再次相遇，願為您再次呈上更優質的服務。祝您一切安好，快樂永隨！酒店總經理

Response from Property: 親愛的客人 十分感激您對我們酒店的盛讚！您的好評如同一束温暖的陽光，照亮了我們的每一天。 我們用心對待每一個環節，衹為讓您在旅途中感受到家的温馨。能得到您的認可，是我們最大的榮耀。 對於您提到的那些令您滿意的部分，我們會倍加珍惜；對於可能存在的不足，我們定會認真對待，努力提升。西雙版納萬達頤華酒店目前還是在不斷完善硬件改善和服務提升，致力於最大程度滿足每一位入住客人，您的滿意將會促進我們不斷改善和提高。 真誠地期待與您再次相遇，願為您再次呈上更優質的服務。祝您一切安好，快樂永隨！酒店總經理

Response from Property: Thank you for staying at Wanda Yihua Hotel. It is an honor for you to recognize the hotel. All brand hotels under Wanda prioritize guest satisfaction, making every guest happy and satisfied, which is our greatest wish. Wishing you a safe and happy journey!

Response from Property: Hello, dear friend, we do not expect every friend who comes to return, but we always believe that every friend who comes is kind and will not slander us. A group of loving people who respect the facts, you repeat Submit false comments, we suggest to resolve disputes through legal channels. We are deeply sorry for the situation you have encountered, but fire sprinklers are special equipment for fire protection. Some people with basic knowledge of fire protection know that other quality problems are difficult to occur in this equipment except for external force or high temperature. Behind the sprinkler The pressure in the pipeline is very high, if there is a quality problem as you said, it cannot be installed and fixed. We rushed to the scene when we found the problem that day, in order to avoid safety accidents, we arranged to change you to another room as soon as possible, and collected your supplies. When you told us that you were uncomfortable, we immediately arranged for a car to send your family to the hospital for inspection. The cost of medical examination should be paid by the party at fault when the conclusion of the matter is resolved, but in the spirit of humanitarianism, we will pay in full and send a car to pick you up after the inspection is correct. We will send someone to clean all your wet clothes Return it dry. On the same day, we will also inform you of the accident appraisal situation. We have always told you that if you feel that there is a problem with the appraisal, you can also arrange a professional appraisal company to investigate and collect evidence. There are inspection reports for the hotel's fire-fighting equipment, and the fire department's opening inspection is also comprehensively inspected. However, if there are relevant information available, we will also send you to the airport the whole way after leaving the store. We don't ask for your understanding, but is the picture you uploaded the hotel you stayed in? The entire building you photographed is not decorated and it is obviously not the hotel you are staying in. We hope that you will not mislead everyone, and we also hope that this incident that we do not want to happen can be resolved through normal and fair judicial procedures, so that we can sincerely serve every friend who comes. Thank you for your stay, and we sincerely hope that everyone is safe and well!

Response from Property: Dear guest: Thank you for choosing our Xishuangbanna Wanda Yihua Hotel and leaving your valuable review. We apologize for some of the problems you encountered during your stay. Regarding the issues that you mentioned about the facilities and equipment that need to be improved, we have recorded them and will arrange maintenance and updates as soon as possible. We will continue to improve the hotel's hardware facilities to meet the needs of our guests. At the same time, we will also strengthen training for employees and improve service quality. We will seriously reflect on and improve any areas where our services are not meticulous enough. I hope you can see our progress next time you stay. Thank you again for your feedback and we look forward to the opportunity to provide you with better service. General Manager of Wanda Yihua Hotel in Xishuangbanna

Response from Property: Dear guest: Thank you for choosing our Xishuangbanna Wanda Yihua Hotel and leaving your valuable review. We apologize for some of the problems you encountered during your stay. Regarding the issues that you mentioned about the facilities and equipment that need to be improved, we have recorded them and will arrange maintenance and updates as soon as possible. We will continue to improve the hotel's hardware facilities to meet the needs of our guests. At the same time, we will also strengthen training for employees and improve service quality. We will seriously reflect on and improve any areas where our services are not meticulous enough. I hope you can see our progress next time you stay. Thank you again for your feedback and we look forward to the opportunity to provide you with better service. General Manager of Wanda Yihua Hotel in Xishuangbanna

Response from Property: Dear guest, thank you very much for your compliments on our hotel! Your praise is like a ray of warm sunshine, lighting up our every day. We treat every aspect with care, just to make you feel the warmth of home during your journey. It is our greatest honor to get your recognition. We will cherish the parts you mentioned that satisfy you; we will take the possible shortcomings seriously and work hard to improve them. Wanda Yihua Hotel in Xishuangbanna is still continuously improving hardware and service improvements, and is committed to satisfying every guest to the greatest extent. Your satisfaction will promote our continuous improvement and improvement. We sincerely look forward to meeting you again and are willing to provide you with better services again. I wish you all the best and may you always be happy! hotel general manager

Response from Property: Dear guest, First of all, we would like to express our sincere apologies for the unpleasant experience you had during your stay. Your feedback is very important to us and we will take it seriously and make improvements. Regarding the hygiene issue you mentioned, we have already made serious criticisms to the relevant departments and will strengthen hygiene management to ensure that every room is clean and tidy. At the same time, we will strengthen employee training and improve their hygiene awareness. We are fully aware that this experience has disappointed you, but please believe that we will work hard to improve and enhance our service quality. We hope you can give us a chance to provide you with a better accommodation experience in the future. Once again, I express my deepest apologies to you. General Manager of Xishuangbanna Wanda Yihua Hotel

Response from Property: Dear guest, First of all, we would like to express our sincere apologies for the unpleasant experience you had during your stay. Your feedback is very important to us and we will take it seriously and make improvements. Regarding the room type you mentioned, the hotel is divided into A and B areas. The rooms in area A have terraces and poolside views, and the rooms in area B are suites with tatami. If you are not satisfied after checking in, you can raise it as soon as possible. We will be honored to help you. We will show you other room types until you are satisfied. The hotel will now arrange for guests to view the room in advance and check in after they are satisfied. In short, every guest staying in the hotel is our bread and butter, and we sincerely hope that the guests will feel relaxed at home. At the same time, we will strengthen employee training to improve their awareness of hygiene and service. We are fully aware that this experience has disappointed you, but please believe that we will work hard to improve and enhance our service quality. We hope you can give us a chance to provide you with a better accommodation experience in the future. Once again, I express my deepest apologies to you. General Manager of Xishuangbanna Wanda Yihua Hotel

Response from Property: Welcome to Xishuangbanna Wanda Yihua All Suites Hotel. I am very happy to receive Ms. Hu's heartfelt evaluation. In the off-season, we can meet the guests' different check-out times according to the occupancy rate. The butler service is also to give guests a better stay experience. The hotel facilities and equipment are complete and suitable for family travel. Welcome to come home next time.

Response from Property: Thank you for staying at Wanda Yihua Hotel and thank you for your recognition of the hotel's services and facilities. The hotel was designed to be tailor-made for holiday guests. All the suites are large in size and equipped with washing machines and tatami. The infinity pool and children's playground in the park are children's favorites. The spa on the second floor is a relaxing station between travels. The greatest wish of all the hotel staff is to make every guest staying in the hotel happy and satisfied. I hope you will come again with your family when you have time.

Response from Property: Thank you for staying at Wanda Yihua Hotel. We are very sorry that you did not have airport drop-off service when you left the hotel. The hotel only provides airport pick-up service, but no airport drop-off service. It may be that the guest service manager did not specify it when communicating with you before check-in. We will also evaluate the feasibility of airport drop-off service based on your opinion. In short, all hotel staff hope that every guest staying in the hotel can come happily and leave satisfied, and not have regrets during the holiday trip.

Response from Property: Thank you for staying at Wanda Yihua Hotel and thank you for your recognition of the hotel's services and facilities. The hotel was designed to be tailor-made for holiday guests. All the suites are large in size and equipped with washing machines and tatami. The infinity pool and children's playground in the park are children's favorites. The spa on the second floor is a relaxing station between trips. The greatest wish of all the hotel staff is to make every guest who stays in the hotel happy and satisfied!