Ibis Luzern Kriens

Ibis Luzern Kriens Reviews

Ibis Luzern Kriens

Industriestrasse 13, Kriens, Canton of Lucerne, 6010, SwitzerlandView Hotel Details
Ibis Luzern Kriens
Ibis Luzern KriensIbis Luzern KriensIbis Luzern Kriens
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Guest Reviews of Ibis Luzern Kriens

7.9/10
Good
56 review
Verified reviews
Location7.8
Amenities7.3
Service8.0
Cleanliness8.4
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All reviews(56)
Positive reviews(50)
Reviews with photos/video(11)
Great location(15)
Awesome rooms(12)
Clean and tidy(11)
Delicious breakfast(10)
Awesome amenities(8)
Convenient location(8)
Easy to get around(5)
Friendly front desk staff(5)
Negative reviews(6)
Anonymous User
Double Room with Pilatus View
Stayed in Apr 2025
Couple
6 review
10/10
Outstanding
Posted on May 22, 2025
Hotel is about 8 minutes walk from station which is 2 stops away from Luzern station. The facilities are perfect. Staffs are friendly.
Response from Property: Dear Guest,Thank you for your kind words regarding our facilities and staff. We appreciate your feedback and hope to welcome you back soon.S. Samil Benli - General Manageribis Luzern-Kriens
SammyX
Double Room with Pilatus View
Stayed in Aug 2025
Couple
2 review
9.0/10
Great
Posted on Sep 21, 2025
Good location, walking distance to the station, clean room with comfy bed. Recommended
Response from Property: Dear SammyX, Thank you for your kind words! We’re delighted you enjoyed our location, comfortable rooms, and cleanliness. We truly appreciate your recommendation and look forward to welcoming you back!Best regards, S. Samil Benli - General Manager
Anonymous User
Twin Room
Stayed in Dec 2024
Couple
42 review
9.5/10
Amazing
Posted on Feb 24, 2025
Room was quite spacious and bed was very comfy. About a 15 mins walk to the train station.
Response from Property: Dear Guest,Thank you for your kind words about our spacious rooms and comfortable beds. We appreciate your feedback and hope to welcome you back soon.S. Samil Benli - General Manageribis Luzern-Kriens
Guest User
Double Room with Pilatus View
Stayed in Aug 2025
Family
5 review
4.0/10
Posted on Oct 6, 2025
Won’t recommend to stay here. Very pricey for budget hotel
Response from Property: Dear Guest, We’re sorry to hear you didn’t find your stay satisfactory. Your feedback is appreciated and will help us improve for future guests.Best regards, S. Samil Benli - General Manager
Guest User
Double Room with Pilatus View
Stayed in Mar 2025
Couple
7 review
9.5/10
Amazing
Posted on May 4, 2025
The hotel is 2 train stations (4 minutes) from Luzern central station, but the rate is lower. The size of the room is reasonable, and I can open two luggage at the same time. It is clean and tidy. The room is facing the mountains with snow on the submit, a very good view. As a typical hotel, air-conditioning (I mean cooling) is not available, but I still enjoy a good sleep when staying in the hotel in late April. The front desk staff is nice and helpful. A good choice for travelers to Lucerne.
Response from Property: Dear Kam Mau,Thank you for your kind words regarding your recent stay. We are delighted to hear you enjoyed the convenience of our location, the cleanliness of your room, and the stunning mountain views. Our team strives to provide excellent service, and your recognition of their efforts is greatly appreciated. We look forward to welcoming you back on your next visit to Lucerne.S. Samil Benli - General Manageribis Luzern-Kriens
Chun Kiat
Twin Room with Pilatus View
Stayed in May 2025
Family
4 review
10/10
Outstanding
Posted on Jul 17, 2025
Check-in is very fast and staffs are friendly. Room is clean. Breakfast is good.
Response from Property: Dear Chun Kiat,Thank you for your kind words regarding our efficient check-in, friendly staff, and clean accommodations. We appreciate your feedback and hope to welcome you again soon.Warm regards,M. Özer - Front Officeibis Luzern-Kriens
CK 2025
Double Room
Stayed in Sep 2024
Couple
3 review
7.5/10
Posted on Oct 14, 2024
The breakfast provided was good with many choices. The bed mattress is good and comfortable except that the pillow is a bit small in size and thin. The hotel location was walkable to Kriens train station, need to cross a roundabout. The plus point is there is a bus stop located near to hotel, which takes you to Pilatus cable car station. However, you still need a 10 mins walk uphill after alighting from bus-stop to the Pilatus cable car station. Hotel also provides a traveller card for guest during your stay, free bus and train service in Lucerne.
Response from Property: Dear CK 2024,Thank you for your feedback regarding your recent stay with us. We are glad to hear that you enjoyed our breakfast selection and found the mattress comfortable. Your observations about the pillows will be duly noted. We appreciate your understanding of our location's accessibility and the complimentary travel card we provide to enhance our guests' experience.S. Samil Benli - General Manageribis Luzern-Kriens
Guest User
Twin Room with Pilatus View
Stayed in Sep 2025
Traveling with friends
14 review
8.0/10
Very Good
Posted on Oct 19, 2025
City bus pass included Is nice!
Response from Property: Dear Guest, Thank you for your feedback! We’re glad you enjoyed the included city bus pass and hope it made getting around Lucerne easier. We look forward to welcoming you back on your next visit!Sincerely, S. Samil Benli - General Manager
Dinu26
Twin Room with Pilatus View
Stayed in Apr 2024
Couple
11 review
7.5/10
Posted on May 22, 2024
The room a little worn out, an uplift would be nice. All in all, good experience, the hotel being walking distance to train and bus stops, supermarket and restaurants. Nice and kind personnel, straight forward check-in and check-out.
Response from Property: Dear Dinu,Thank you for your feedback. We appreciate your comments regarding the room and are glad to hear you enjoyed our convenient location and service. Your insights will be considered for future improvements.S. Samil Benli - General Manageribis Luzern-Kriens
Guest User
Double Room
Stayed in Nov 2024
Traveling with friends
5 review
7.5/10
Posted on Dec 27, 2024
Good place to stay, just a little old to me but acceptable and the service is good.
Response from Property: Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,S. Samil Benli – General Manager
Pansakon
Twin Room with Pilatus View
Stayed in May 2025
Couple
28 review
8.0/10
Very Good
Posted on Jun 9, 2025
The location is great, the staff is helpful
Response from Property: Dear Pansakon,Thank you so much for your lovely feedback. We're delighted to hear that you enjoyed our convenient location and that our team could assist you during your stay.It would be a real pleasure to welcome you back anytime.Warm regards,Merve Özer - Front Officeibis Luzern-Kriens
Guest User
Double Room
Stayed in Mar 2024
Couple
5 review
8.5/10
Very Good
Posted on Apr 23, 2024
We arrived in the morning but they immediately let us checked in earlier as there is an available room. The staff are very helpful, friendly and speak good English.
Response from Property: Dear Kristy,Thank you for your kind words. We are delighted that you enjoyed your stay and appreciated our team's assistance.S. Samil Benli - General Manageribis Luzern-Kriens
Amir Shah Noor Ahmad
Twin Room with Pilatus View
Stayed in Apr 2024
Couple
20 review
10/10
Outstanding
Posted on May 27, 2024
The hotel closed with a train and bus station. Easy to access, reception is also very good, he given to us check in early then expected
Response from Property: Dear Guest,Thank you for your kind feedback regarding our location and early check-in. We appreciate your positive remarks and hope to welcome you again soon.S. Samil Benli - General Manageribis Luzern-Kriens
Guest User
Double Room
Stayed in Aug 2023
Couple
1 review
8.0/10
Very Good
Posted on Dec 12, 2023
Friendly staff who gave recommendations during check-in. Hotel was a short walk and train ride to central Lucerne. There was no aircon in the room and a fan was provided. Weather was cool when we were there so not an issue. Mountain view from the room. Would stay again!
Guest User
Double and Single Bed Room
Stayed in Jul 2024
Family
18 review
10/10
Outstanding
Posted on Aug 24, 2024
Good service and great breakfast
Response from Property: Dear Guest, Thank you for your kind words regarding our service and breakfast. We appreciate your feedback and look forward to welcoming you again. S. Samil Benli - General Manageribis Luzern-Kriens