Gelle Freres Garden Hotel Reviews
Gelle Freres Garden Hotel
DD-07-02, Ronghua Village, Kaiwen Community, Shuhe Street, Lijiang, ChinaView Hotel Details
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Gelle Freres Garden Hotel Guest Reviews
4.7/5
Amazing
490 review
Verified reviewsLocation4.8
Amenities4.7
Service4.6
Cleanliness4.7
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All Reviews(490)
Positive reviews(477)
Reviews with photos/video(190)
Classy environment(181)
Delicious breakfast(41)
Friendly front desk staff(40)
Quiet & comfortable(36)
Garden view(25)
Well designed(22)
Perfect for kids(19)
Negative reviews(13)
December Apple
Superior 2-bed Room
Stayed in 2024年4月
Friends
12 review
Outstanding
Posted on 2024年4月28日
We have a wonderful home stay in this lovely Hotel.Is very beautiful, clean and luxurious. The service,enthusiasm and kindness of all staffs, especially Miss 小文, which she is very helpful to advise on beautifulplaces to visit, delicious restaurants, directions,booking attraction tickets. It's all great. I will definitely come back soon.
Response from Property: Dear guests: Thank you for choosing Lijiang Jieluofu Garden Hotel as your travel choice. We are glad that you have had a satisfying and comfortable stay here. The hotel inherits the century-old Naxi style, and the design fully absorbs the local architectural features of Lijiang. Combined with modern holiday needs, it creates a "one villa, one courtyard view" suitable for health and wellness vacation. The hotel overlooks the Jade Dragon Snow Mountain, and the spatial structure forms a superior landscape structure. We look forward to meeting you again, and don't get lost in your garden. Hunk Zeng, General Manager of GELLÉ_FRÈRES
Guest User
Superior Queen Room
Stayed in 2023年11月
Couples
4 review
Outstanding
Posted on 2023年11月9日
A great hotel with amazing environment and hotel service
Response from Property: Dear guest, Thank you for choosing to stay with us. And gave us five stars. We are honored to serve you. We always uphold to provide each customer with comfortable, elegant accommodation and quality service. Your satisfaction is the driving force of our service. We look forward to meeting you again in the near future. Our hotel. I wish you good health and a happy life!
Guest User
Duplex Villa - 2-Bedroom
Stayed in 2024年6月
Solo travellers
3 review
Outstanding
Posted on 2024年6月3日
Facilities: Complete facilities, small bar with drinks, snacks and fruits
Hygiene: Clean and hygienic
Environment: Shuhe Ancient Town is just across the street, very convenient for sightseeing and leisure
Service: Butler service. Miss Chen Yujian is very patient and considerate.
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Guest User
Duplex Villa - 2-Bedroom
Stayed in 2024年5月
Family
1 review
Outstanding
Posted on 2024年6月2日
I booked a whole building. The room was very clean. The front desk girl provided good service. She helped to provide what I needed in time. The hotel was also very beautiful with many leisure places. I will choose this place again next time.
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Anonymous User
Superior 2-bed Room
Stayed in 2024年5月
Friends
1 review
Outstanding
Posted on 2024年5月24日
The room was clean and tidy. Manager Chen Yujian was very enthusiastic and helped us upgrade the room type. My friend burned his hand on the first night of stay, and the hotel sent the burn oin**ent very quickly and promptly. The service was great, and the follow-up greetings were very enthusiastic and considerate! Thumbs up! The aunt who cleaned the room was very enthusiastic and very nice!! The whole environment of the hotel is very good, with many flowers and succulents
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LSHhuichang
Deluxe Queen Room
Stayed in 2024年5月
Family
3 review
Outstanding
Posted on 2024年5月16日
The second time I stayed there, there were some minor setbacks at the beginning, but NIcole quickly solved it. His good and serious response made up for the only regret of this stay, and he also gave me a small gift before leaving.
The environment is still impeccable, worthy of the name of the garden.
The room is on the second floor, which feels obviously better than the first floor last time.
Next time, try the sister store in Dongba Valley.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for choosing Lijiang Jieluofu Garden Hotel as your travel choice. We are very happy that you have had a satisfactory and comfortable stay here. The hotel inherits the centuries-old Naxi style, and the design fully absorbs the local architectural characteristics of Lijiang. Combined with modern vacation needs, we create "one villa and one courtyard" suitable for health and wellness vacations. You can overlook the Jade Dragon Snow Mountain from the hotel, and the spatial structure forms a superior landscape framework. We look forward to meeting you again and don't get separated from your garden. GELLÉ_FRÈRES General Manager Hunk Zeng
Guest User
Superior 2-bed Room
Stayed in 2024年5月
Family
1 review
Outstanding
Posted on 2024年5月6日
The hotel is in a great location, right at the gate of the ancient city, and you can walk 200 meters into the ancient town. The hotel is very beautiful, with courtyard landscape, small bridges and flowing water. Each room has a private courtyard where you can drink tea and take pictures. Sister Zhang's service is very warm and thoughtful, and she helped our family of three arrange luggage delivery.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for choosing Lijiang Jieluofu Garden Hotel as your travel choice. We are very happy that you have had a satisfactory and comfortable stay here. The hotel inherits the centuries-old Naxi style, and the design fully absorbs the local architectural characteristics of Lijiang. Combined with modern vacation needs, we create "one villa and one courtyard" suitable for health and wellness vacations. You can overlook the Jade Dragon Snow Mountain from the hotel, and the spatial structure forms a superior landscape framework. We look forward to meeting you again and don't get separated from your garden. GELLÉ_FRÈRES General Manager Hunk Zeng
Guest User
Superior Queen Room
Stayed in 2024年5月
Couples
19 review
Outstanding
Posted on 2024年5月5日
The hotel environment is great! ! The housekeeper helped upgrade it to a duplex, and you can see the snow-capped mountains in the distance outside. It’s so comfortable to walk in the yard! ! !
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for choosing Lijiang Jieluofu Garden Hotel as your travel choice. We are very happy that you have had a satisfactory and comfortable stay here. The hotel inherits the centuries-old Naxi style, and the design fully absorbs the local architectural characteristics of Lijiang. Combined with modern vacation needs, we create "one villa and one courtyard" suitable for health and wellness vacations. You can overlook the Jade Dragon Snow Mountain from the hotel, and the spatial structure forms a superior landscape framework. We look forward to meeting you again and don't get separated from your garden. GELLÉ_FRÈRES General Manager Hunk Zeng
Guest User
Superior 2-bed Room
Stayed in 2024年5月
Family
5 review
Outstanding
Posted on 2024年5月3日
The service exceeded expectations. The experience exceeded expectations. The environment is very large and the landscape is quiet. The air is good. The front desk lady Yang Fengjiao took good care of the children. The hotel environment and facilities were introduced in detail.
The hotel is very close to the ancient city and convenient for travel
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for choosing Lijiang Jieluofu Garden Hotel as your travel choice. We are very happy that you have had a satisfactory and comfortable stay here. The hotel inherits the centuries-old Naxi style, and the design fully absorbs the local architectural characteristics of Lijiang. Combined with modern vacation needs, we create "one villa and one courtyard" suitable for health and wellness vacations. You can overlook the Jade Dragon Snow Mountain from the hotel, and the spatial structure forms a superior landscape framework. We look forward to meeting you again and don't get separated from your garden. GELLÉ_FRÈRES General Manager Hunk Zeng
Guest User
Superior Queen Room
Stayed in 2024年4月
Couples
1 review
Outstanding
Posted on 2024年4月27日
The hotel is in the form of a garden villa, with a well-arranged layout, great views, and quiet at night. Most importantly, the service is very good. There is a dedicated 1-1 customer service manager to provide butler-style service. For example, the customer service manager Chen Yujian who received me helped me with many needs (clothes drying rack, receiving express delivery, and recommending food). He responded quickly and provided thoughtful service. It was very good.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for choosing Lijiang Jieluofu Garden Hotel as your travel choice. We are very happy that you have had a satisfactory and comfortable stay here. The hotel inherits the centuries-old Naxi style, and the design fully absorbs the local architectural characteristics of Lijiang. Combined with modern vacation needs, we create "one villa and one courtyard" suitable for health and wellness vacations. You can overlook the Jade Dragon Snow Mountain from the hotel, and the spatial structure forms a superior landscape framework. We look forward to meeting you again and don't get separated from your garden. GELLÉ_FRÈRES General Manager Hunk Zeng
Guest User
Superior Queen Room
Stayed in 2024年4月
Booked for others
9 review
Outstanding
Posted on 2024年4月26日
Booked this for my parents. Had a great time. The service and environment were very good. The hotel upgraded the room type. It is worth recommending to others. I will also consider it if I come to Lijiang next time.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for choosing Lijiang Jieluofu Garden Hotel as your travel choice. We are very happy that you have had a satisfactory and comfortable stay here. The hotel inherits the centuries-old Naxi style, and the design fully absorbs the local architectural characteristics of Lijiang. Combined with modern vacation needs, we create "one villa and one courtyard" suitable for health and wellness vacations. You can overlook the Jade Dragon Snow Mountain from the hotel, and the spatial structure forms a superior landscape framework. We look forward to meeting you again and don't get separated from your garden. GELLÉ_FRÈRES General Manager Hunk Zeng
Guest User
Superior 2-bed Room
Stayed in 2024年4月
Friends
4 review
Outstanding
Posted on 2024年4月20日
The garden-style hotel is really beautiful. The hotel is just opposite the ancient town of Shuhe. It takes about 10 minutes to drive to the ancient town of Baisha. The set meal I bought is very cost-effective and the rice noodles included in the set meal are also very delicious. In addition to the beautiful environment, the hotel also has clean rooms. I would like to especially mention Manager Chen Yujian. She really responded to our requests. From picking us up at the parking lot when we checked in to sending us off after we checked out, she helped us with our luggage. I would like to express my deep gratitude here. I will definitely look for Manager Chen next time I come to Lijiang and recommend her to my friends.
Original TextTranslated by Google
6/7
Response from Property: Dear guest: Thank you for choosing Lijiang Jieluofu Garden Hotel as your travel choice. We are very happy that you have had a satisfactory and comfortable stay here. The hotel inherits the centuries-old Naxi style, and the design fully absorbs the local architectural characteristics of Lijiang. Combined with modern vacation needs, we create "one villa and one courtyard" suitable for health and wellness vacations. You can overlook the Jade Dragon Snow Mountain from the hotel, and the spatial structure forms a superior landscape framework. We look forward to meeting you again and don't get separated from your garden. GELLÉ_FRÈRES General Manager Hunk Zeng
Guest User
Superior 2-bed Room
Stayed in 2024年4月
Family
1 review
Outstanding
Posted on 2024年4月14日
Five-star praise, manager Nicole Zhu helped us upgrade the room type on the second floor. The environment is very quiet, and the experience project is very interesting. All the staff are attentive and the breakfast is delicious.
Original TextTranslated by Google
Response from Property: Dear guests: Thank you for choosing Lijiang Jieluofu Garden Hotel as your travel choice. We are glad that you have had a satisfying and comfortable stay here. The hotel inherits the century-old Naxi style, and the design fully absorbs the local architectural features of Lijiang. Combined with modern holiday needs, it creates a "one villa, one courtyard view" suitable for health and wellness vacation. The hotel overlooks the Jade Dragon Snow Mountain, and the spatial structure forms a superior landscape structure. We look forward to meeting you again, and don't get lost in your garden. Hunk Zeng, General Manager of GELLÉ_FRÈRES
Guest User
Superior Queen Room
Stayed in 2024年4月
Family
3 review
Outstanding
Posted on 2024年4月5日
After booking the hotel, the manager Chen Yujian contacted us to confirm the check-in time and upgraded our room. The hotel has a beautiful environment and Shuhe Ancient Town is just opposite. The staff will take the initiative to greet us. I will stay here again next time if I have the chance.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for choosing Lijiang Jieluofu Garden Hotel as your travel choice. We are very happy that you have had a satisfactory and comfortable stay here. The hotel inherits the centuries-old Naxi style, and the design fully absorbs the local architectural characteristics of Lijiang. Combined with modern vacation needs, we create "one villa and one courtyard" suitable for health and wellness vacations. You can overlook the Jade Dragon Snow Mountain from the hotel, and the spatial structure forms a superior landscape framework. We look forward to meeting you again and don't get separated from your garden. GELLÉ_FRÈRES General Manager Hunk Zeng
Yeshengxiaocaomeiღ
Superior 2-bed Room
Stayed in 2024年4月
Couples
3 review
Outstanding
Posted on 2024年4月8日
Environment: It is really a garden hotel. The environment is very good. It feels like entering the Jiangnan Garden Scenic Area. The internal environment of the hotel is very good.
Service: The ladies at the front desk have a very good attitude and will contact me in advance. The communication is very friendly and polite. The lady Chen Yujian who received me is very nice and reminds me of relevant matters. The room type we have booked has not been cleaned yet, and she also gave me some advice. We upgraded for free and we are very satisfied
Hygiene: The room is very clean. We go out to play in a hurry every day and the room is messy. The aunts clean it up every day when we come back, which is very considerate.
Facilities: There is a fly in the oin**ent. Compared with the B&B we stayed in a few days ago, the hardware facilities are relatively backward. It would be better if it were a smart toilet, the TV could be closer or replaced with a projector. In addition, I feel that the bed is not the normal size and is a bit small. But the room is very spacious
Summary: Despite all the faults, I am still very satisfied. The hotel offers folk cultural experiences. Unfortunately, our schedule was a bit full and we didn’t have time to experience it. Shuhe Ancient Town is right at the door, which is very convenient. The hotel has a buffet breakfast, desserts in the afternoon, and a ceremonial gift. The rice noodles, free parking lot, car rental friendly, very comfortable stay, will recommend to family and friends
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for choosing Lijiang Jieluofu Garden Hotel as your travel choice. We are very happy that you have had a satisfactory and comfortable stay here. The hotel inherits the centuries-old Naxi style, and the design fully absorbs the local architectural characteristics of Lijiang. Combined with modern vacation needs, we create "one villa and one courtyard" suitable for health and wellness vacations. You can overlook the Jade Dragon Snow Mountain from the hotel, and the spatial structure forms a superior landscape framework. We look forward to meeting you again and don't get separated from your garden. GELLÉ_FRÈRES General Manager Hunk Zeng
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