Indigo Stays in Lingshui

Here's my honest review. We booked a pool room with our child, and our butler, Iris, was a wonderful girl. She was always prompt in her replies and responsive to our requests. Many thanks to her for her care and attention over the past few days. Now, let me outline the pros and cons. **Pros:** The hotel is quite new, and not crowded. The dining areas and pools were also not busy. The kids' club is suitable for children under 8. The pool provides swim rings and anti-slip shoes for children, and the staff are polite. **Cons:** 1. The pool room had a strong, unpleasant fishy odor. The hotel actively tried to move us to another room, but the issue persisted. The compensation offered was only a dining credit, which wasn't even enough for three people. We were dissatisfied with this solution; for a three-night stay costing over 3,000, this resolution felt very reluctant and inadequate. 2. Hotel staff lacked proper training. When cleaning the pool, they used a large net that brushed against the wet bed. The smart toilet in the room was not smart at all; its buttons would light up automatically multiple times at night. The room clock was not set correctly and displayed the wrong time. Housekeeping did not clean up dessert containers or leftover coconuts. These are definitely not characteristics of a star-rated hotel. The pool's circulation system ran continuously at night, causing noise. I suggest they turn it off at night to save electricity. 3. Indigo and Kimpton are right next to each other. However, while Kimpton guests can use all of Indigo's recreational facilities, Indigo guests are not allowed to use Kimpton's golf simulator, cinema, or billiards room, even when these facilities are empty. This is an unfair rule, and it makes me question the communication between the two hotels. 4. We dined twice at Kimpton's restaurant for their buffet and at Hai Yu restaurant, and the food was delicious. Indigo's breakfast was also very good, but the restaurant staff did not remember guests' names or preferences. Every day felt like we were unrecognized, which is not up to the standard of a high-end hotel.