Name: Hotel Indigo SHANGHAI HARBOUR CITY by IHG
Address: Shanghai, China
Rating: 9.6

United Kingdom

London

United States

New York

China

Shanghai

Suzhou

Zhuhai

Xiamen

Brand new hotel in a convenient location - access to Shepherd's Bush tube station which connects easily to the city, and to the major train stations.  Hotel is walking distance (3 mins) to the Westfield London shopping mall with a large selection of stores, supermarkets, and lots of food choices.  The rooms are well adorned, well equipped, very clean, and I particularly enjoyed the comfortable bedding for a good night's sleep.  Hotel staff are helpful and very friendly.  I would stay here again on my next trip to London.  The spa and pool were still being renovated at the time of my visit.

The room was clean and tidy, equipped with disposable slippers and complimentary bottled water. Although the room faced the street, the soundproofing of the windows was excellent, so noise wasn't an issue. The front desk staff were very warm and attentive. However, the room wasn't cleaned on the first day. Breakfast was an English buffet, and the restaurant also offers a menu with a few complimentary hot dishes, which guests, especially first-timers, usually aren't aware of.

Great location, really close to Chinatown. It can get a bit noisy during the day because of the plaza downstairs, but it's fine at night, so you can get a good night's sleep. They also allow service dogs without an extra charge, and check-in was super quick.

The room was very spacious, and it's not far from the train station, Hyde Park, and Kensington Gardens. There are plenty of restaurants downstairs, and a shopping mall and supermarket are also very close by, making shopping and dining incredibly convenient.

The reception gave us two basement rooms, which smelt like sewage. Asked for a change of rooms, but was told the hotel was fully booked. In the morning, someone tried to break into my room at 7am. Thankfully, I put on the security chain before I slept. Apart from one staff at the morning breakfast, service attitude was poor.

First of all, the hotel reception is really nice. Everyone is very warm and friendly. I feel full of love. The room is very large and clean, with a palace-style bed, I love it. Mineral water is available every day, and snacks are also free to eat, which is charged in other hotels... The location is even better, 3/5 minutes walk to Tower Bridge, double subway, and 8/9 minutes walk to Liverpool Street Station... Liverpool Street Station is convenient to major airports... In short, it is a very good experience, and a must-choose hotel next time you come to London

I enjoyed my stay here. The staff were really nice, especially Chrischel and Madison. The room was spacious enough for me.

I like how right the room was in the daytime. In the night, it was a bit dark, they could add some more lights. ￼Most days the room was really cleaned well but there were two days I found the same dirty pillow in my room. After I complained about it one night someone came in, cleaned my room right away. 

The location is a few minutes walk to Main Street. Usually it would be convenient, but there was some construction or something going on so we always had to take a shuttle to the train.

Their luggage storage service is really good.

My wife, our 5-year-old son, and I recently spent 3 memorable nights at Hotel Indigo New York Downtown Wall Street during our family trip to New York City, and it proved to be the perfect home base for exploring the city’s iconic Financial District and beyond. Nestled at the corner of Wall and Water Streets, the hotel’s location is unbeatable—just steps from the New York Stock Exchange, a 5-minute walk to the Wall Street subway station, and within easy reach of attractions like the 9/11 Memorial, South Street Seaport, and Brooklyn Bridge, which were all engaging for our curious little one.
We booked a standard room with two queen beds, which was surprisingly spacious and comfortable for our small family of three. The room was impeccably clean, featuring modern decor that blends classic charm with contemporary style, hardwood floors, and large noise-canceling windows that kept the busy city sounds at bay—a lifesaver for our son, who needs a quiet space to rest after long days of sightseeing. The plush bedding ensured we all slept soundly, and the room was well-equipped with plenty of USB charging ports and free Wi-Fi, which kept our son entertained with his tablet during downtime. We also appreciated the daily housekeeping and complimentary bottled water, small touches that made our stay more convenient.
What impressed us most was how family-friendly the hotel was, even in the heart of the bustling Financial District. The staff was incredibly warm, patient, and attentive—they greeted our son by name after the first day and went out of their way to make him feel welcome. The lobby had a cozy lounge area with free Wi-Fi, where we could relax with our son before heading out, and there were convenient coffee stations for a quick pick-me-up in the morning. The hotel is also pet-friendly, though we didn’t bring our furry friend, it was nice to see the welcoming vibe extended to all families.
The hotel’s amenities were perfectly suited for our family trip. The 24-hour fitness center allowed my wife and I to squeeze in a quick workout while our son napped, and the concierge was extremely helpful—recommending family-friendly restaurants nearby and helping us plan our itinerary to avoid crowds at popular attractions like the One World Observatory, where we even got a 25% discount card through the hotel. We also loved exploring the surrounding neighborhood on foot, with cobblestone streets, historic buildings, and the charming Tin Building just a short walk away.
Overall, our stay at Hotel Indigo New York Downtown Wall Street was fantastic. The hotel’s prime location, comfortable and quiet rooms, thoughtful amenities, and warm, family-focused service made our New York City trip unforgettable. It’s the perfect choice for families traveling with young children who want to be in the heart of the action while still having a peaceful place to retreat. We highly recommend it and would definitely return on our next family trip to NYC.

Overall, this was a great stay. The hotel's location is super convenient, with easy access to transportation, making it simple to get around, dine, and shop. The front desk staff were very friendly and efficient during check-in, making the whole process smooth. The room was clean and tidy, the bedding was comfortable, and the soundproofing was better than expected, so I got a great night's sleep. The bathroom was well-maintained, with a stable hot water supply and a good range of toiletries.

The hotel's public areas are also very pleasant, looking quite new and featuring a stylish design. While the breakfast selection wasn't huge, it was sufficient and tasted good. I encountered a couple of minor issues during my stay, but the staff were quick to respond and very proactive in resolving them, which left a positive impression.

All in all, it offers great value for money, suitable for both business trips and leisure travel. If I return to this city, I would definitely consider staying here again and would recommend it to friends.

This is the second time our family stayed in this hotel, probably the best choice in Lower East. The hotel manager Milta is really kind and helpful. The cleaning lady Nancy is also very kind and treated our family with extra care. The club and the roof top lounge is also a nice place to hang out and do some work in the morning, and have a drink and spend an evening with friends at night. I'd highly recommend this hotel to anyone visiting New York.

Facilities: OK
Health: OK
Environment: good, very close to the subway, very convenient to travel
Service: Good, people are nice and patient
Old-fashioned classic hotel. Very convenient nearby, small convenience stores, atm machines, breakfast shops are very close.

Location is a major plus: The hotel is situated right by the Huangpu River, and the cruise terminal is conveniently close.

Amenities: They offer both Chinese and Western restaurants, a gym, meeting rooms, a bar, and more.

Room advantages: Both the room and bathroom feature floor-to-ceiling windows, offering an unobstructed view of Pudong's Shanghai Tower, World Financial Center, Jin Mao Tower, and other landmarks. The night view is absolutely stunning! The room also comes stocked with drinks and snacks.

Excellent service: My superior river view king room was upgraded to a deluxe river view king room free of charge. They even provide special toiletries for children, and room service is available.

Our stay on the 16th floor was excellent; the staff were very attentive, and our room was promptly cleaned and kept spotless. We also visited the bar on the 19th floor, where the bartender was incredibly professional and provided detailed explanations of the various cocktails. It was a truly enjoyable experience. The gym, an essential for business trips, was also great. The swimming pool was clean, and the coach was diligently supervising by the poolside. Though compact, it was perfectly adequate.

Came here for a weekend getaway on a Saturday night, booked a deluxe lake view balcony room primarily to watch the fireworks.

Before checking in, I received a call and was added on WeChat, where they sent me the parking lot address.

Arrived at the hotel around 7:30 PM, and during the check-in process, I was unexpectedly upgraded to a lake view suite – a very pleasant surprise!

The room was incredibly spacious with high ceilings, and being a new hotel, the decor was also exceptionally beautiful. The balcony room offered a direct view of Dishui Lake, and the fireworks were perfectly clear. No need to jostle with crowds on the ground; enjoying the fireworks with a drink in hand was incredibly relaxing.

Breakfast was served until 12:30 PM, allowing for a leisurely lie-in before heading down to eat. The breakfast selection was decent; the curry was particularly delicious, and the fried dough sticks were perfectly crispy. Waking up and going straight for breakfast felt like having lunch – truly maximizing the vacation vibe!

Indigo

Columbus

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