Nairobi Luxury Hotels

"We have a very enjoyable stay at the hotel. The services provided by Bruno at the concierge before , during and after our stay have been top notch. He helped us arrange the private vehicle to visit the different tourist spots prior to our arrival and we managed to maximise our 2 days one night stay visiting the souvenir shops, giraffe park and the national park immediately on arrival and the relaxing hotel massage services prior to dinner. He also assisted us to book the 3 different restaurants and the food were all to our satisfaction. Thanks again to Bruno for his efficient and attentive service. Our stay could not be better!"

"Very good, clean and hygienic, one of the best hotels in Nairobi. The most important thing is that it is very safe, and the security is well done. The incoming and outgoing packages and luggage are inspected, the vehicle is inspected, and there are police dogs on board to inspect the vehicle. this is what we need"

"I recently stayed at the Argyle Grand Hotel near Nairobi Airport for a short transit visit and overall found it to be a well-designed and welcoming property. From the moment we entered, the grand high-ceiling lobby left a strong first impression. The space is both elegant and vibrant, with a lively café that adds to the hotel’s energetic atmosphere. Although our stay was brief and we didn’t get to explore the entire property, a few key observations stood out: Room Comfort & Facilities The room was spacious, well-maintained, and offered a comfortable environment for rest. All essential amenities were available and thoughtfully arranged. However, one practical inconvenience was the design of the bedside power sockets. If you’re using a larger adapter—such as the standard Apple three-pin plug—you won’t be able to connect it properly due to the tight placement. A more flexible socket layout would greatly improve guest convenience. Room Service Pricing We attempted to order a glass of juice and were quite surprised by the pricing. The staff informed us that a single glass of juice costs KES 900, with an additional KES 1,000 delivery service charge—surpassing the cost of the item itself.As someone with over 18 years of professional experience in the hospitality industry, this was the first time I’ve encountered a hotel charging a room service delivery fee that exceeds the price of the item. This pricing structure felt unreasonable and could certainly benefit from greater transparency and guest-friendly adjustments. Reception & Staff The front desk team was highly active and professional. They ensured all guest details were carefully managed and provided helpful support throughout the stay. Their warm demeanor and attentiveness were much appreciated. Shuttle Service The hotel provides an airport shuttle service, which is a valuable and convenient offering. The driver was polite and extremely helpful. However, punctuality was an issue. We were informed that the shuttle would depart at 5:00 AM, and we arrived in the lobby 10 minutes early. Unfortunately, the shuttle left 15 minutes late because other guests were delayed. For an airport transfer, such delays can cause serious inconvenience—especially for guests with early flights. We recommend enforcing a maximum wait time of 5 minutes to ensure fairness and timeliness for all travelers. Noise Levels While the room was otherwise quiet and relaxing, there was noticeable music playing in the evening, which may disturb light sleepers. This is something to consider if you’re seeking an early night before a flight. Final Thoughts The Argyle Grand Hotel offers a visually stunning environment, comfortable accommodations, and excellent service from its staff. With a few adjustments in pricing policies and shuttle scheduling, it has the potential to deliver an outstanding guest experience. For those transiting through Nairobi Airport, it remains a solid and worthwhile option for a short stay."

"We booked a five day stay at Sarova Stanley and honestly it was the best decision. From the moment we arrive, we are greeted warmly by the staff and took care right away of our baggages. Upon entry they took care of us with warm towels and refreshments which was absolutely lovely. We arrived early at the hotel at 11am inspite of the check in time of 2pm they immediately processed everything as they gave us consideration because we are travelling with an infant, we are so lucky and did I mention we were given an upgrade! We were always looking forward to breakfast as the food is chef's kis. Location is amazing Pool is always cleaned and not crowded at all. The staffs are very attentive to your needs. Stanley Sarova is indeed a stort to tell and I highly recommend staying especially with family. I highly recommend to stay on this hotel."

"I recently stayed at Golden Tulip Westlands Nairobi and overall had a pleasant experience. The hotel is fairly new, well-maintained, and in a convenient location. The staff were friendly and welcoming throughout my stay, and the room was comfortable and met all expectations. Breakfast was also very good with a nice variety of options. However, I was quite disappointed with the swimming pool. It was not properly maintained — the water was dirty, and the surrounding tiles were broken, making it unsafe to use. Unfortunately, this was a major downside to an otherwise good stay."

"We chose this hotel to relax after the flight before visiting Masai Mara. Overall the hotel is not bad, but there were a few disappointing moments. We visited Nairobi in August and the room was cold. For a 5-star hotel it is very strange that there are no toothbrushes in the room. Sockets without Type-C, but that's okay. The breakfast is not very varied for such a hotel. However, it is very well located, clean, the staff is polite, they check you in quickly and these are undoubted advantages."

"Very comfortable hotel to live in. The security check in the store is very strict and safe. The front desk service is warm and meticulous. There are more breakfast styles. The dinner price is OK and tastes good."

"The room facilities are good, the service is particularly good, the swimming pool, sauna and fitness facilities are all complete and advanced. But the breakfast food variety is not enough"

"This hotel was amazing. I was pleasantly surprised and impressed with everything. I loved the decor, the facilities and most importantly the professionalism of the staff. John at reception was fantastic, he recognised I was a silver member and had macaroons and chocolates out in my room. Nick in concierge was also great, they went over and beyond to help me. The rooms were a dream, the beds very comfortable, decor to dream of and a vide range of TV channels. Housekeeping brought a coffee homemade face scrub which was wonderful and made my skin feel so smooth. The roof top bar and restaurant is a must; the ambience, food, drinks and views are all top rated. This is my favourite Hilton I've been to."

"The hotel is in the airport area, and there is a shuttle bus to the airport. It runs every hour, and there is also a shuttle bus to the airport at night, which is very convenient for taking a plane."