Name: Marco Polo Xiamen
Address: Xiamen, China
Rating: 9.3

China

Hong Kong

Philippines

Cebu City

Xiamen

Wuhan

Jinjiang

Pasig

Because my child loves the Harbour City and Star Ferry Pier area, we've stayed at one of the three Marco Polo properties every year. My favorite is Marco Polo Hong Kong – it's classic yet comfortable, and its lounge is better than the Gateway's. Last summer, during our stay, I experienced unprofessional and discriminatory treatment from the front desk staff and was given a low-floor sea view room facing a car park. Consequently, I left an honest negative review on Ctrip. This year upon check-in, it truly felt like the hotel had taken the Ctrip feedback to heart. They must have given specific instructions to both the front desk and lounge staff, as we felt exceptionally well looked after overall. The two gentlemen in the lounge, in particular, were incredibly kind, sincere, and attentive. The gentleman from the concierge who escorted us to the executive floor, who I believe is the head of concierge, was also very dedicated and conscientious. Just before taking us upstairs, he even saw an elderly person at the main entrance needing help and immediately directed staff to assist. Overall, I noticed the hotel has implemented some cost-saving measures; for instance, the executive floor toiletries are no longer single-use. However, I fully support and embrace all eco-friendly and waste-reducing initiatives. While the food range in the lounge has been slightly reduced, the quality remains consistently high. There also seem to have been some significant staff changes; the previous expatriate manager in the lounge is no longer present, and the front desk staff are much more approachable, not exhibiting the aloofness sometimes perceived from local staff before. Every single staff member, from top to bottom, now seems very down-to-earth, diligent, and dedicated – which is excellent. With such effective management, I wish them continued prosperity in Hong Kong's highly competitive hotel industry.

Having stayed here before in July, I was impressed by how new and spacious the room was, which led me to book this hotel again for August. However, this time, the room I was assigned on the 5th floor, facing Canton Road, was significantly smaller. What was particularly disappointing was the extremely worn-out bedding. The sheets, pillowcases, towels, and bath towels felt older, thinner, and rougher than what you'd find in a basic budget hotel like a 7 Days Inn on the mainland. This made for a very uncomfortable stay.

The room was quite clean, and the housekeeping staff were very friendly. The hotel boasts an excellent location, surrounded by numerous shopping malls and with three convenience stores practically on its doorstep. While food delivery is convenient, you'll need to pick up your order from the lobby as it's not delivered directly to the room. The staff handling luggage storage were very reliable, allowing us to leave our bags until the following day. Overall, it was a pretty good experience.

We enjoyed our stay in Marco Polo Hotel. The room is always clean and its very spacious. The airconditioning unjt is also good... 
My daughter loves the pool she enjoyed swimming! 
The staff are very polite and accommodating. 
We would love to stay there when we go back to cebu next time.

The 18th-floor Maritime Silk Road Suite** frames Gulangyu Island vistas, where terracotta touch panels and a Nanyin music-equipped bathroom mirror showcase meticulous Minnan craftsmanship. Manager Allen personally drove to deliver forgotten documents to the airport at midnight (with hand-drawn apology cartoon), while custom jogging maps pinpoint photography hotspots at Huliao Hill. Savory highlights include Longyan claypot ginger duck and 12-topping satay noodle bars. Fridays feature Peranakan Cultural Salons for crafting lacquer thread relief bookmarks, with check-out gift boxes scannable for colonial villa audio tales. A perfect equilibrium between business efficiency and cultural immersion.

Marco Polo

Columbus

Book the best Marco Polo properties worldwide on Trip.com. Enjoy exclusive discounts, read genuine guest reviews, and see hotel photos. Free cancellation on most rooms & 24/7 customer support.

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