Hawaii International Hotel Reviews

Response from Property: 歡迎來到牡丹江，這裡會讓您感受北國江南的美麗畫卷！這裏既有大自然的鬼斧神工，也有深厚的歷史文化底藴，是您休閑度假、觀光旅遊的理想之地。非常感謝您對夏威夷國際大酒店的信任與支持！酒店還配有錦唐中餐廳、水音日式料理等能夠為客人提供精心烹製的各式美食佳餚；並特別配有康樂宮、休閑水療和繽紛年代KTV，是娛樂休閑和養生小憩的理想場所，設備齊全的會議設施可承辦各種宴會及會議服務，客人亦可在商務中心和健身房享受便利快捷的服務。您的滿意是對我們最大的鼓勵，酒店全體員工期待您的再次光臨，祝您旅途愉快！

Response from Property: Dear Valued Guest: Thank you so much for your trust and support over the years, choosing us as your accommodation for your clients every year. We take your feedback regarding breakfast very seriously and immediately conducted a comprehensive review of the kitchen ingredients and food preparation. Regarding the issues you mentioned—the sticky, chewy yellow noodles, the off-putting smell of the dried tofu, and the complex flavor of the egg rolls—we have verified that these issues stem from cooking time and temperature variations, as well as regional and culinary differences. We have immediately provided specialized training to our kitchen team: 1. Reinforcing standardized procedures for noodle cooking time and temperature. 2. Optimizing the flavor of the dried tofu to ensure it suits a wider range of tastes. 3. Adjusting the process for making egg rolls, adding toppings only after guest confirmation, and ensuring they are made to order. Your valuable suggestions have provided direction for our service improvement. We will strengthen quality control throughout the breakfast process and continuously optimize food quality. We sincerely look forward to your next visit, where you can experience our improvements firsthand. We wish you success in your work and a happy life! Beautiful Mudanjiang welcomes you home!

Response from Property: 歡迎來到牡丹江，這裡會讓您感受北國江南的美麗畫卷！這裏既有大自然的鬼斧神工，也有深厚的歷史文化底藴，是您休閑度假、觀光旅遊的理想之地。非常感謝您對夏威夷國際大酒店的信任與支持！酒店還配有錦唐中餐廳、水音日式料理等能夠為客人提供精心烹製的各式美食佳餚；並特別配有康樂宮、休閑水療和繽紛年代KTV，是娛樂休閑和養生小憩的理想場所，設備齊全的會議設施可承辦各種宴會及會議服務，客人亦可在商務中心和健身房享受便利快捷的服務。您的滿意是對我們最大的鼓勵，酒店全體員工期待您的再次光臨，祝您旅途愉快！

Response from Property: 尊敬的貴賓：您好！歡迎來到牡丹江，這裡會讓您感受北國江南的美麗畫卷！這裏既有大自然的鬼斧神工，也有深厚的歷史文化底藴，是您休閑度假、觀光旅遊的理想之地。同樣的旅程，不同的感受，感謝您的選擇，也感謝您在入住後的好評推薦，希望您能用最佳的五星好評來激勵我的初心！我們也一定不會辜負您的信任和喜歡，始終秉持着初衷。希望夏威夷國際大酒店成為您在牡丹江的第二個家，夏威夷酒店全體員工期待您的再次光臨！祝您旅途愉快！

Response from Property: Dear guest, thank you for staying at the Hawaii Hotel. We are deeply sorry for not providing you with a good stay experience. We apologize for not being perfect. If you are dissatisfied with anything during your stay, please feel free to contact the front desk. We will do our best to serve you. We hope that you will inspire us with your best five-star reviews. We also hope that you can see our sincerity and dedication. We will carefully and meticulously complete every service detail and will not let you down. We hope that this experience will not affect your continued trust in us. We look forward to serving you again on your next stay. The entire Hawaii Hotel staff wishes you a pleasant journey!

Response from Property: 大美牡丹江歡迎您！這裏山清水秀，風景如畫，四季分明，吸引了無數遊客前來觀光度假，希望這裡是您度假、出遊的首選！非常感謝您對夏威夷國際大酒店的信任與支持！始於初見，終於陪伴！衷心感謝您對我們工作的認可，也感謝您的入住和分享您的入住感受，我們會不斷地提高服務質量和設施設備的品質，希望能夠給每位客人帶來温馨的入住環境，期待您的再次入住，祝願美好的事物每天與您相伴，祝您旅途愉快！

Response from Property: 尊敬的貴賓：您好！歡迎您來牡丹江旅遊！這是一座風光旖旎、四季分明的城市。這裏千里冰封、萬里雪飄，林秀花紅、稻香魚躍，自然景觀美不勝收，希望您能喜歡！始於初見，終於陪伴！非常感謝您對夏威夷國際大酒店的信任與支持！衷心感謝您對我們工作的認可，也感謝您的入住和分享您的入住感受，我們希望能夠給每位客人帶來温馨的入住環境，期待您的再次入住，祝願美好的事物每天與您相伴，祝您旅途愉快！

Response from Property: Dear guest: Hello! Same journey, different feelings, thank you for your choice, and thank you for your positive recommendations after your stay. I hope you can inspire me with your best five-star reviews! We will never let down your trust and love, and we will always uphold our original intentions. We hope that Hawaii International Hotel will become your second home in Mudanjiang. All the hotel staff look forward to your visit again! I wish you a pleasant journey!

Response from Property: 尊敬的貴賓：您好！非常感謝您對夏威夷國際大酒店的信任與支持！始於初見，終於陪伴！衷心感謝您對我們工作的認可，也感謝您的入住和分享您的入住感受，我們會不斷地提高服務質量和設施設備的品質，希望能夠給每位客人帶來温馨的入住環境，期待您的再次入住，祝願美好的事物每天與您相伴，祝您旅途愉快！

Response from Property: Dear guest, we sincerely apologize for the unpleasant experience you experienced during your stay. Regarding parking, we have strengthened our security team's service training to ensure courteous and flexible parking arrangements for guests, preventing similar issues from recurring. Our hotel offers two-in-one shampoo and conditioner products, and housekeeping staff conduct daily checks to ensure essential supplies, including toiletries, are fully stocked for a comfortable stay. If you have any additional comments, please feel free to contact us. Enjoy your trip!

Response from Property: 💕Just outside your door is a Russian-style pedestrian street💕 Thank you very much for your 100% rating. We are truly delighted to see that you and your children had such a wonderful experience. The children's joyful time in the Naughty Castle is also a wonderful memory we hope to bring to every family. Your satisfaction is our greatest motivation. We will continue to strive to improve our service quality and create a more intimate and comfortable accommodation experience for every guest. We look forward to welcoming you and your children to our hotel again in the future. We wish you and your family a pleasant journey! Welcome to the beautiful Mudanjiang!

Response from Property: Dear Valued Guest: Hello! Thank you for taking the time to share your stay experience. We sincerely apologize for any inconvenience you encountered during your stay. Regarding the dispute about the Evian water charge, all bottled water (including Evian) sold in the hotel is clearly labeled with the product name and price on the bottle and display area. We suspect that you may not have noticed the price information during your trip, leading to the misunderstanding. If you still have questions, we can provide more on-site evidence at any time and are willing to communicate and coordinate with you further. Regarding the room odor issue, after investigation, it was confirmed that it was caused by a temporary malfunction in the shower ventilation system and residual moisture. We have immediately conducted deep ventilation, cleaning and disinfection of the area and fully inspected the room's ventilation equipment to ensure that subsequent guests can enjoy a fresh and comfortable environment. We once again sincerely apologize for the unpleasant experience. If you have any other requests, please feel free to contact us, and we will do our best to resolve them for you. Thank you again for your understanding and support, and we wish you a pleasant journey!

Response from Property: Dear Valued Guest: Greetings! Thank you so much for your kind words. A wonderful day begins with breakfast. Our hotel offers a buffet breakfast with over a hundred items, all carefully selected and nutritious by our chef. The breakfast includes a variety of Chinese cold and hot dishes, a full range of Western cereals and pastries, as well as seasonal fruits, milk, and juices. We also change the menu according to the seasons to ensure a satisfying breakfast for every guest. The warmth of home is the most comforting thing. Hawaii Hotel will always be your warmest home in Mudanjiang. We wish you a safe and happy journey!

Response from Property: Dear guests, hello! Welcome to Mudanjiang, where you'll experience the breathtaking beauty of the Jiangnan region of northern China! Boasting both the wonders of nature and a rich history and culture, this place is an ideal destination for leisure, vacation, and sightseeing. Thank you very much for your trust and support of the Hawaii International Hotel! We have received your suggestions. From the first encounter to the end, we are here to stay! We sincerely thank you for your recognition of our work and for staying with us and sharing your experience. We will continuously improve our service and facilities, hoping to provide every guest with a warm and welcoming experience. We look forward to welcoming you again and wish you every day of happiness. Enjoy your journey!