Crystalbrook Kingsley Reviews

Absolutely great memories with my partner for the first time in Newcastle at Crystalbrook Kingsley. Friendly staffs and luxurious hotel and clean. Nice location and good for sight seeing around the city.

The hotel was excellent, and the breakfast offered a fantastic view. My only complaint is that they didn't provide toothbrushes or toothpaste. I nearly had to go out at midnight to buy some, but thankfully my friend had some and shared them with me. Isn't this supposed to be a five-star hotel? They didn't even have slippers! Make sure to bring your own!

Great location, very comfortable bed, and excellent service. The food was also decent. They have Chinese-speaking staff available, which is a plus. The only downside is that parking costs $50 per night. Weekend rates are quite high, but it's much more affordable during weekdays. Also, Ctrip advertised breakfast at $29 per person, but the front desk quoted $35 per person.

They charged my credit cards fee time and never sent me the receipt as they advised when I checking out. I have called 5 times and still not yet get the receipt.

Great location for this little city, services was excellent

The hotel is conveniently located at the heart of the city, and street side parking is for free. The rooms are newly renovated and the designs are very stylish. Recommended.

The location is absolutely fantastic. The staff are incredibly friendly and always ready to assist guests.

Had a great overnight stay at Crystalbrook. The hotel is done and really takes advantage of the unique building it’s housed in. The rooms are immaculate with all mod cons and the bar on level 9 has an awesome view across Newcastle. Will definitely return when I’m next in Newcastle.

Rooms are a bit smaller than expected, but nice and cosy. There are tissues on the floor inside the room upon arrival. Shower water pressure is low and drainage is not very quick. Otherwise, very good location, close to city, beach and light rail. The room rate is not value for money.

When we made our booking, the website stated that breakfast would cost $25 per adult and would be free for children. However, upon arrival, we were told that the price had increased to $35 per adult, and that children would now be charged half price — without any prior notice of this change on the website. Additionally, the parking fee of $50 per night was not mentioned at the time of booking, and the car park was full when we arrived. There were also some basic amenities missing in the room, such as napkins, plates, and cutlery, which we expected to be provided.

A great location, clean and a really lovely style. The building is unique with its curves and they’ve made great use of the space. A great design. Friendly and quick check in and check out.

we loved the stay and it was our first time as we travelled from sydney. Room was tidy and clean love the amenities provided just dnt like one thing that on our checkin time we were not informed about extra charges for the use of mini bar as we paid $300 thought its included and other thing i didn't get my security deposit back yet that should be released as we checked out as per policy overall was a good stay very comfortable bed we had a very good sleep cozy and quite love to visit again soon.❤️❤️

Awesome spot, no complaints and well kept.

Great location