"Although the location of the hotel is convenient, basically the hotel has no special facilities, and the biggest problem is very poor soundproofing, I live on the 5th floor, upstairs to do anything can listen. So why he provides earplugs to customers, feels very bad, and hygiene is also poor. Won't stay here again next time."

"First time in Ostend, I wanted to book a hotel near the beach and shopping areas. However, if you book here, expect no parking and to have to park quite far from the hotel, as the nearby parking lots are often crowded. When we arrived, the receptionist was rude. We had booked for 2pm, but when we arrived tired from the journey with our luggage, we were told that the room was not ready. We wanted to leave our luggage in the luggage room to enjoy the nice weather, but it is accessible to everyone, which made it impossible to leave our belongings safely. So we had to wait in front of the room without doing anything. Forty minutes later, we returned to the reception, and the receptionist finally told us that the room was ready. When we entered, we found the bed unmade, the sheets worn, hairs in the bed, wet and worn towels, sand on the floor, and many other unpleasant things. It was a real DISASTER!!, I have never seen anything like it in my life! Annoyed, we asked the receptionist for an explanation, who told us that the room would not be ready until 3:30 p.m. However, at 3:30 p.m., no cleaning lady had yet come! We wasted our entire afternoon because of this. I strongly advise against this hotel. If you are looking to stay in filth, then go there, but otherwise, move on. I wonder how this establishment was able to obtain three stars. It is money thrown out the window. In addition, the receptionist was uncooperative and unpleasant, even unfriendly. It would be wise to think about changing the staff at this level. The cleaning lady was the only pleasant and smiling person in this hotel, courageously alone to manage the seven floors. This was my first reservation on Booking, and I trusted the site after seeing the comments. I will not do it again and I will not book on this site again. Very disappointed, I should have looked for reviews on other sites. Apparently, many customers have had the same experience as me. I do not recommend this site if you want constructive opinions."

"It was very good"

"Very basic hotel fantastic location very clean breakfast badic ham cheeses etc bacon egg but was cold my room was ok asked for disabled room which i got you cant get a wheelchair in the shower nice double bed comfy but need another quilt if the heating is off strange hotel when you arrive you have to get to reception on first floor in the lift went here on a trip with goldcrest holiday my sink in bathroom was blocked i would stay here again"

"Almost perfect lack of staff at breakfast the tables are not cleared quickly so no availability I had to clean not restock as I go Too bad because the room is top notch Lack of bathrobe and slippers to go to the spa or swimming pool"

"Very poor, the room is small!"

"A beautiful hotel, renovated with an eye for the building's Art Deco details. We received a room upgrade, which we were very happy with! The room is gorgeous, and the bathroom is also lovely. Breakfast is delicious, with lots of fruit. The location is perfect, right by the sea."

"Everything is ok. The only minor drawback is that breakfast is in a room without windows."

"Hotel not far from the beach Classic Room. We had the rags still left in our bathroom from the cleaning ladies, I think. Quite a few cracks and holes in the ceiling, and it was extremely noisy, hearing every neighbor's voice."