Featured facilities: Parking, Laundry Service (On-Site), Restaurant
Great
51 reviews
9.3/10
1 night
From AED 445
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9.5/10
Amazing
GGuest UserThe staircase is a highlight, the food at Giotto restaurant is quite good, the location is very convenient, there's a shopping street downstairs, there's valet parking, and the rooms are quite spacious.
MM306752****The real palace is very amazing. The experience is full. The tea set is Chinese. The front desk is a bit serious. The waiter is very enthusiastic and active. Help with luggage and parking.
The location is unparalleled. Outside the window is the core area of the port. The back door of the hotel is the core scenic spot.
As for the room, look directly at the picture. Tong Xuan is not bullying.
Breakfast staff is warm but there are too few choices. It belongs to the mini breakfast.
GGuest UserThe appearance of the hotel was very good. The reception area was very clean and quiet. Each floor had an automatic air freshener which meant that the hotel smelt very good. The hotel room had a lovely big bed which was very comfortable. There was a fridge and kettle in the room.
The hotel was a twenty minute bus ride from the center of Genoa and once we had downloaded the app it was very easy to buy tickets. The number 1 bus is a couple of minutes walk from the hotel and the bus is every 11 minutes.
We discovered a lovely area to eat on the day we left. Leave the hotel and turn right. At the traffic lights turn right . After about three minutes you will find a shopping area with restaurants. We were short of time so went to Tumbler. The staff were very friendly and we had lovely panini.
On the negative side, we were woken at 6am with a male shouting very loudly in his room. Later that day, the man was shouting again. I went outside our room and the man was shouting very loudly at a lady in his room. There was a very clear domestic abuse situation with the man hitting the woman which I tried to stop and also contacted reception. Reception asked the lady if there was any problem and she said no so the receptionist left. I said to the receptionist that the man was being violent towards the woman and she said there was nothing they could do. I asked if they could put security on the floor in case anything further happened and she said no. I felt the receptionist could have done a lot more in this situation. I imagine that these situations do occur from time to time so the hotel should give staff guidance on the steps to take to safeguard clients.
I felt that the staff at the hotel were not very welcoming. I saw at least four receptionist and not one of them smiled or looked happy to be working. Any time I approached them for information they gave the information but without smiling and were very unenthusiastic..
I would stay at the hotel again as it is convenient for the airport and quieter than staying in the centre. It is also very clean and I got a good night's sleep.
Be aware, we booked a taxi from the airport which is 1.1 km away and we're charged 18,50 euros.
GGuest UserThe hotel’s location was in a more residential area so was quieter than other hotels in the city centre. It took only about 10mins walking to get to the historic city centre
though. Hotel room was very spacious and clean. We didn’t eat at the hotel so can’t comment on the food. There’re a few eateries and bars close by as well as a convenience store. The hotel staff were very friendly and helpful .
JJoeyVery nice place to stay! It’s close to everything in the city, very clean. Rooms have everything you could ask for. Private parking was a big plus for me. Owners are also really helpful and I could leave the motorbike a little longer to explorer the city in the morning. Grazie!
GGuest UserExcellent hotel with very friendly reception and very clean rooms. It was cold when we arrived but inside the hotel the temperature was ideal, the room was so pleasant that we didn't even need to turn on the heating but I believe that those who are cold would be very warm. We really liked it and would definitely stay there again 👍
YYangguangxilepinganThis Holiday Inn in Genoa truly impressed me! The rooms boast a decidedly modern design, yet are tastefully adorned with classic oil paintings, murals, and exquisite decorative touches. This instantly imbues the space with a rich artistic ambiance, making it feel like a truly aesthetic haven where contemporary style meets timeless art. Setting a high standard for service, every interaction, from check-in to room service, showcased professionalism and genuine care. The cleanliness was absolutely impeccable, resulting in a flawless and truly perfect stay. The breakfast spread was particularly impressive, offering a wide and varied selection to satisfy every palate. The hotel's location is absolutely fantastic, making getting around incredibly convenient. The only minor drawback was the slightly convoluted route to the parking garage, but this small issue absolutely pales in comparison to the overall excellence. The entire experience was flawless, and I will undoubtedly choose this hotel again on my next trip to Genoa!
GGuest UserThe location is very convenient, situated near major tourist attractions, the airport, and public transport links, including a bus stop nearby. There are plenty of shops and grocery stores within walking distance, as well as many good restaurants, cafes, and local street food options. It is close to both sightseeing areas and the conference venue, making it easy to get around. The hotel can be a little difficult to find at first if you are not familiar with the surrounding alleys, but it is very close to the main road, so this was only a minor issue. The staff were friendly, responsive, and helpful throughout my stay. The hotel also has an elevator, which was particularly convenient when travelling with luggage.
GGuillermo JoseUbicado frente al puerto. Reacondicionado como nuevo. Habitación confortable.
Personal muy amable y desayuno muy completo.
Hay que tener cuidado de noche, el ambiente no es de lo mejor.
Recomiendo el museo del Mar. Hay un tren turístico que hace city tour en frente del hotel, económico 10 euros.
Disfruté la estancia. Muy recomendable.