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Featured facilities: Parking, Laundry Service (On-Site), Restaurant
Great
53 reviews
9.1/10
1 night
From AU$ 283
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9.3/10
Great
AAnonymous UserHotel in a classic style. A nice bonus to the room in the form of a free visit to the spa. Conveniently located near the railway station. The bed and bedding are class. There is a Russian-speaking manager. The cuisine in the restaurant is at a good level
GGuest UserIt is just next to the train station and you can easily walk to the city or use the punlic transport. The hotel is old of course but everything was in working condition. I thought people were exaggerating in the reviews but it is true that you can hear noise from other rooms and corridors. My sleep is heavy so i didn't have a problem with it.
MM306752****The real palace is very amazing. The experience is full. The tea set is Chinese. The front desk is a bit serious. The waiter is very enthusiastic and active. Help with luggage and parking.
The location is unparalleled. Outside the window is the core area of the port. The back door of the hotel is the core scenic spot.
As for the room, look directly at the picture. Tong Xuan is not bullying.
Breakfast staff is warm but there are too few choices. It belongs to the mini breakfast.
GGuest UserThe appearance of the hotel was very good. The reception area was very clean and quiet. Each floor had an automatic air freshener which meant that the hotel smelt very good. The hotel room had a lovely big bed which was very comfortable. There was a fridge and kettle in the room.
The hotel was a twenty minute bus ride from the center of Genoa and once we had downloaded the app it was very easy to buy tickets. The number 1 bus is a couple of minutes walk from the hotel and the bus is every 11 minutes.
We discovered a lovely area to eat on the day we left. Leave the hotel and turn right. At the traffic lights turn right . After about three minutes you will find a shopping area with restaurants. We were short of time so went to Tumbler. The staff were very friendly and we had lovely panini.
On the negative side, we were woken at 6am with a male shouting very loudly in his room. Later that day, the man was shouting again. I went outside our room and the man was shouting very loudly at a lady in his room. There was a very clear domestic abuse situation with the man hitting the woman which I tried to stop and also contacted reception. Reception asked the lady if there was any problem and she said no so the receptionist left. I said to the receptionist that the man was being violent towards the woman and she said there was nothing they could do. I asked if they could put security on the floor in case anything further happened and she said no. I felt the receptionist could have done a lot more in this situation. I imagine that these situations do occur from time to time so the hotel should give staff guidance on the steps to take to safeguard clients.
I felt that the staff at the hotel were not very welcoming. I saw at least four receptionist and not one of them smiled or looked happy to be working. Any time I approached them for information they gave the information but without smiling and were very unenthusiastic..
I would stay at the hotel again as it is convenient for the airport and quieter than staying in the centre. It is also very clean and I got a good night's sleep.
Be aware, we booked a taxi from the airport which is 1.1 km away and we're charged 18,50 euros.
SShuijingjing_Very beautiful, convenient transportation, good service. But the laundry service is not good. I sent a piece of chocolate to be washed, and it was returned to me as if it was not washed at all. Parking is difficult. The front desk asked you to park nearby, and I got a ticket for two days.
YYudumPersonal à l'accueil très sympatique. Ils parlent français c'est donc très pratique. Le buffet du petit-déjeuner a bcp de choix. Le service est efficace et propre. Only bemol the draps are not changed every day... there is just a cleaning of the rooms without change of draps. Good stay. Near the city. I recommend.
AAnat SinouanyArrived with my handicap husband to the hotel. The door man just looks at me taking all off from the car. I bring the cart to take the luggGe and bring it inside - still he looks at me - no help what so ever even when the reception saw me - still no help
The room in a very low maintenance- sticky floor and poor bath
The parking at the hotel cost 20 euros per day
We’ve just wanted to leave as soon … so from me not recommendation - mostly because of their attitude !
GGuest UserExcellent hotel with very friendly reception and very clean rooms. It was cold when we arrived but inside the hotel the temperature was ideal, the room was so pleasant that we didn't even need to turn on the heating but I believe that those who are cold would be very warm. We really liked it and would definitely stay there again 👍
CCaleb LiIt is a very clean and very new hotel , it is not a hotel, but all the environment is very clean,  character ratio is high, the staff does not understand English, but can also communicate , the boss is very good, and there is a capsule coffee machine , the traffic is very close to the station, it is recommended