"Very nice hotel ,a quiet place to relax ,has all the amenities .Nice view from the balcony and they cook very tasty food ,congratulations to the chef Nikolay"

"The hotel was very nice, the location was just fine. I would have been great it there was an indoors pool for kids."

"We checked in on September 10th, and immediately upon arrival, the receptionist insisted we only had one person booked in their system, offering to pay for a second person for three more nights. After we persisted, she called someone to check, and it turned out everything was fine and we had paid for everything. She was rude, as if we were being rude. We also booked a room with two separate beds, as the photos showed, but they gave us a room with one queen bed. We upgraded to another with two queen beds, but we had to separate them and ask for two sheets. She also said the washing machine was broken, and two days later, another girl said only the dryer was broken, and we didn't have time to wash our clothes. The outlets on one wall in the room didn't work, and the TV didn't work either. The kitchen has a stove, but no pots or pans, so we couldn't cook anything. The breakfasts were quite good, with plenty to choose from and enjoy. The rooms were really clean. The spa and pool were practically deserted at that time, but swimming was possible. There weren't many restaurant options for dinner, and the nearby restaurant was only open three days a week, which was too late for dinner. The gym didn't have much equipment, and one was broken, which was a concern for my husband, who was upset. It's worth a visit if you have your own car and want some peace and quiet."

"One of the best hotels, paradise for kids and grown ups also 🤩 everything is just like it should be!"

"So-so."

"We stayed 7 nights as a four member family, overnighting with breakfast, and we were very satisfied with hotel. Food was really nice, many choices for breakfast, and dinner with a special offer was great. Hotel has a great location and space just in front of it for play, so kids enjoy it. Hygiene at the spa could be better, but we didn’t spend too much time there, so no big deal. And the girl at the reception should be more willing to help, because on almost every our question their answer were - I don’t know ☺️ but whole in whole - we had a great time at hotel and Bansko too…our recommendation!"

"I can say we are happy with our stay here. Rooms are clean, bathroom is also clean. We stayed in family appartment with balcony and nice view to the mountain. Swimming pool inside the hotel is clean, not very small, there are two baby/kids pools. Sauna is a bit small, but good. Food is normal, delicious and good quality. Staff is friendly and cooperative. To wrap up I would say good quality for reasonable prices."

"The service is good, the room is old, the best hotel in the area, there is a good Italian restaurant, it is very convenient to play ball, you can park at the door, the breakfast is good, and it is convenient to go to the stadium"

"We rented a apartment privately but did stay in the hotel for 1 night in a studio which was ok, however no kettle cups ir anything like that, we had breakfastthat 1st morning and it aas ok just not to my kids taste as they are fussy eaters, Pool is lovely only thing I could possibly fault is no outside toilets by the pool so a bit of a pain with a 3 year old so had to take her in and out to the one by reception alot other than that fantastic we will visit again privately"