"We checked in on Oct 8,2025. The hotel photos, especially in the room, are misleading. On the hardware, the apartment rooms are the most ridiculous I have seen in hotels ie that the space is very large for living, corridors and bedroom but the toilet and totle wash basin is the most insane- see photo where the basin os tiny and sandwish in an indent that is about 18 inches amd shower cubicle of 2ft by 2ft. How can one possible use the wash basis ? Futher, externally, was cold at 4C and windy. Outside cold air seeps thru into the apartment. Also,we experienced the power/ electrical black out 2 times in just a one night stay and seem the electirical load fsctor is insufficent!! On the practical use of the apartment, there is NO rubbish bin, no paper tissue, and the bedroom door could not close as the bed plus side table protrudue u to the door!!. The curtain cannot be drawn too. The F&B could not get us a simple takeaway breakfast as we had to leave early, and the ealiest they could make was 7.30am when the restaurant opens at 8am. The packed breakfast was sandwiches, whole fruits, and a bottle of water, which can be done during dinner time the day before However, the night receptionist named Salih was very helpful and helped us with these and go out of way to make it easier for our one night stay. In summany, staff was great but the hardware and management of the rooms was not acceptable. I will NOT recommend anyone to stay unless they are fine with sucu conditions"

"Fantastic hotel! Spacious rooms, great atmosphere, and excellent spa services. The staff made us feel very welcome. Ideal place for a calm and refreshing vacation!"

"The hotel is very nice. The apartments are spacious and well equipted. It is clean and cozy. The staff is friendly and nice. The food is very good."

"So-so."

"Great location, we had a nice appointment with a stunning view of the Pirin mountain's summit Vihren. Decent breakfast, Swedish table. Little bit slippery around the pool so watch out!"

"The hotel was very nice, the location was just fine. I would have been great it there was an indoors pool for kids."

"Place with unique nature, very good spa and personal that is friendly and helpful. The ladies that clean rooms do amazing work. The place is kids friendly, cozy and quiet."

"I can say we are happy with our stay here. Rooms are clean, bathroom is also clean. We stayed in family appartment with balcony and nice view to the mountain. Swimming pool inside the hotel is clean, not very small, there are two baby/kids pools. Sauna is a bit small, but good. Food is normal, delicious and good quality. Staff is friendly and cooperative. To wrap up I would say good quality for reasonable prices."

"We rented a apartment privately but did stay in the hotel for 1 night in a studio which was ok, however no kettle cups ir anything like that, we had breakfastthat 1st morning and it aas ok just not to my kids taste as they are fussy eaters, Pool is lovely only thing I could possibly fault is no outside toilets by the pool so a bit of a pain with a 3 year old so had to take her in and out to the one by reception alot other than that fantastic we will visit again privately"