Wyndham Rio Barra Reviews

This property has the potential to be amazing, but it needs a few key updates. The location is fabulous, the staff is excellent, and the restaurant is great both in terms of service and food quality. The room was spacious, and the balcony was unbeatable. If you only speak English, you can get by staying here because all of the staff speak excellent English. We encountered a problem when the showerhead broke off, but the repairman came reasonably quickly to replace it, and he was very polite and not disruptive. We ordered room service, and Dom Rio, the hotel’s restaurant, delivered it quickly. I had the filet which was cooked properly to the correct temperature (medium rare). My fiancé had the alfredo pasta which she liked a lot. The breakfast had a huge selection, and everything tasted good. The only thing keeping this hotel from earning top marks is the general state of much of the decor in the rooms. The curtains look shabby and dirty from moisture, and the wood of the cabinets is warped also. It is very hard to maintain a room that is constantly exposed to salt water and ocean breeze, but the materials chosen have not stood up to age. I would recommend staying here if you are interested in staying in Barra at a nice but reasonably priced hotel, but don’t expect the finest luxury. Expect a very large, fairly clean room with a comfortable bed and an amazing view.

Perfect location! Hotel with great structure, breakfast and balcony!

1. Check-in must start at 15:00, the staff is slow, check-in takes 1.5 hours, and my legs are numb from standing. 2. The room facilities are old and rotten, and the bedding is too old. 3. There are still bugs in the room, so hygiene needs to be improved.

The hotel, despite being well located, had a water shortage problem. We were admitted to the hotel without water in the rooms and we were not warned about this at check-in. When we arrived at the rooms, we noticed the lack of water, including in the rooms of our fellow travelers. Several other guests also reported the situation. In addition to this problem, the service is rude, check-in takes a long time to complete and maintenance is poor. I was stuck in the elevator twice and I saw other people who also ended up getting stuck and at no point did the hotel inform us that the elevator was faulty, nor did it even indicate it with a sign. Of all the problems, the lack of water was the worst of them as it is basic for personal hygiene and affects the experience and our comfort. When we tried to talk to the manager we were approached by another gentleman, who introduced himself as a guest but in fact we realized that he was one of those responsible for the hotel (perhaps the owner or a partner). This was because he was trying to justify that there was nothing that could be done about the lack of water and asked if we wanted them to "make water", in a mocking tone, with a total lack of respect for the guests. We had just arrived from a walk and needed to take a shower, we even went down to the pool but were stopped because the pool would only be available until 8 pm. After much insistence, the gentleman, who introduced himself as a guest, gave the order to the manager to at least release the pool so we could cool off. What guest gives such an order? Clearly Mr. He was one of those responsible who did not want to come forward. Anyway, the experience was terrible, there was no way to take a shower, brush your teeth or go to the bathroom without having to go to the pool area which is considerably far from the rooms and there are always long queues in addition to the place being constantly dirty due to the high demand. . I will request a refund for the reservation, because with a situation like this the hotel should have informed guests of the situation clearly, in addition to treating us well, with cordiality, which was not done.

Great service quality, great facilities and great food.

Reasonable, the bed was put together with two singles, there was only one chair on the balcony, a low television was bad for watching in bed, a broken hairdryer had to be requested from reception, they only had a few replacement units, they kept taking them all the time, the pool closed very early, and we ran out of hot water one day and had to take a cold shower. Good breakfast, very attentive people always cleaning and replacing things.

It was awesome!! Impeccable service, cleanliness, hotel on the seafront, everything perfect!

Hotel well located but the room we stayed in seemed to be older and the central air conditioning took a long time to cool the room. Breakfast for the hotel structure is poor

We stayed as a group of 3 couples on different floors of the hotel and the 3 days we were there, there was no water in any of the rooms. The reception admitted us to the hotel, already aware of the problem and did not inform us. By the time we were entering, several people were already complaining, but we thought this would be resolved on the same day or at the latest the next day. At all times they gave a false prediction and continued to accept new people into the hotel. We were not offered any alternative to the lack of water. Check in was also super slow and without the slightest amount of politeness and sensitivity towards those who were arriving, complaining or checking out. We took a cold shower in a pool area to avoid leaving dirty. I had a severe anxiety attack and witnessed several people crying and losing their temper due to the lack of organization and not having been offered any alternative. I request a full refund of the fee I paid as the paid service was not provided. I have a video of what happened, but I couldn't attach it here.

The hotel is well equipped. The service from the cleaning staff should be better. Towels were taken away but not replaced 1:1 and we then had too few towels. This happened every 3 days we were there. Refrigerator didn't work. Furnishings were a little outdated in the rooms and the mattress was a little worn out. However, the rest of the hotel was great. It's just a shame that the pool is at the back of the hotel and so the hours of sunshine are fewer because the sun is covered by the building.

-the service is not clear in the information -There was no bath towel in our room, we only received it the next day. -we left the cleaning request hanging on the door when we left, we came back and were not answered. -when checking in we asked to speak to the manager and he didn't come to help us, we spoke to other guests and the same thing happened! The hotel has a great location, but the service is terrible.

Terrible, the hotel has its pool under renovation and this information was not available at the time of booking, the room's intercom was not working, there were few staff available for check-in and check-out.

They simply canceled my reservation. Terrible attendance. When trying to check in I spent 3 hours in line. To find out that the reservation had been cancelled.

A little disappointed. Bathroom blocked and with an unbearable odor I was only attended to by maintenance at night, air conditioning working precariously at night it even stopped, I had to open the sliding door to the balcony, the TV control didn't work, I asked for a replacement and I wasn't answered. Breakfast very good and with a lot of variety.