Kempinski Hotel San Lawrenz Gozo Malta Reviews

We wish we could have stayed longer at this amazing hotel. The hotel itself and the grounds are lovely- well worth the money to stay. The only down side was the staff at the Gazebo restaurant who clearly were very new and knew very little about the menu or how to answer customer queries. I know everyone is struggling to get and train staff at the moment but some further training is needed for your newer staff in this area. We had to wait a long time to get attention to order dessert and get our bill however overall it was a great experience. Front desk staff were knowledgeable and friendly. I would recommend a shuttle bus into Victoria multiple times a day for tourists, that would have been very helpful for us.

I recently stayed at this hotel and was impressed with the overall experience. The staff was friendly and accommodating, and the location was perfect for my needs. While the rooms were a bit dated, they were still very clean and comfortable. The hotel’s amenities were also great. Overall, I would definitely recommend this hotel to anyone looking for a comfortable and convenient place to stay.

The hotel was great. Quiet and with impeccable service, I slept better than I had slept in months and the Gozo countryside is very relaxing. My only complaint would be the bizarre opening hours of the gym / spa. They close at 7PM every day, which is basically when the sun sets. I understand massages etc not being available late at night, but it's absurd guests can't use the gym or swimming pool in the evening at all. Here's a hot tip: People generally like to spend their days outside, and the evening is exactly when they'd like to relax by the indoor pool or hit the gym. The jacuzzi was out of order the whole time as well, but it is what it is. All in all, if I ever return to Gozo I'm 100% going to book this hotel again. Strongly recommended.

It is a 10-minute drive from the ferry dock. The hotel was clean and the staff were very friendly. The pool water was also very clean. And the breakfast was great, especially the honey! Next time I visit Malta, I want to stay longer!

Kempinski is the only choice on GOZO Island~

Princely palace at the end of the island of Gozo. High standard establishment, beautiful furniture as well as several large swimming pools. On the other hand, there is no sauna and the hammam is not very strong. Breakfast with choice and even a la carte included in the buffet. Quality restaurant good experience

We love the Kempinski and though we did not get the room upgrade we had asked for the stay was perfect. We hosted a dinner for 15 and they could not have been more accommodating, professional and excellent. The service was outstanding from beginning to end.

The landscaping and room sizes and layout are a positive aspect. Otherwise totally unremarkable hotel which can only be rated as 4-star max. They also seemed to have issues with staffing. Most staff were very young and inexperienced. Even the reception staff, usually one of the main customer touchpoints, were too young and inexperienced and seemed to not take much interest in the guests.

We loved our stay at the Kempinski. We generally prefer to have an apartment so we have enough space for us and the kids but with a country view suite we had a huge room. Basically a large one bed apartment without a kitchen. The whole place just felt calm and peaceful. Staff were super polite, friendly and helpful. Breakfast amazing. We really liked the village of Gharb, v authentic didn’t feel touristy but had a handful of decent restaurants within walking distance. It was a great base for exploring and we enjoyed lots of pool time too at the beautifully landscaped family pool. On an island like Gozo where you only really have Ramla Bay as a beach where you can spend the day the pool was really important. We visited other swimming spots for a dip and although attractive they weren’t places where we wanted to spend more than an hour or so. Highly recommend and will be aiming to stay in more Kempinskis in the future

Lovely hotel well positioned to visit all the attractions. On the whole the service from the staff was impeccable. However went to dinner in the bistro and the service was not good. Left waiting far too long to be seated. Asked if we wanted water and then no water appeared, we had to ask again. Offered no dessert or coffee after our meal again had to ask. Although these are only small things I expect a certain standard from a 5 star hotel which is why I stay in them. We however went to a different restaurant at the hotel the next evening and the service was faultless. Just need to up their game in the bistro.

Complete lack of customer service. NO upgrade or any recognition of VIP status. NO help getting kayak excision after advertising it on the brochure they sent me. I ended up contacting our hotel in Mdina for help and they booked it for us. Arrival paperwork says pool opens early but take note NO towel service roll 10am. If you want to eat on sight you must book well in advance of your arrival or no seating available. When wanting coffee in the am, only available at sit down breakfast restaurant. Then I asked about delivering from room service to pool. Lady in Red said is course just call them. I did only to be told I was wrong and that no they didn’t. Then I contacted lady in red again and total confusion. Then a man showed up by the pool and awkwardly took coffee order then charged to room. Horrible experience at a 5 star resort. Recommend finding another if possible.

This hotel is great, the service is top class and the food is fantastic. However, there are a couple of negative items worth raising as well. 1 - We booked a family suite which was sold as sleeping 4 people, but on arrival it was just a normal double room with two extra pullout beds next to the sofa. But on the payment details it clearly shows they charged one 'extra guest' fee of nearly 100 EUR. As I booked a family room for four people, why am I paying an extra guest fee, it makes no sense. Especially given the fact that the room was a standard double anyway. The hotel is very expensive as it is, but this extra person fee wrapped up into a double room feels like a scam and completely unjustified when you don't even get proper beds, let alone the fact it's a double suite, not a family one. 2 - There is a kids club for young children, but there doesn't seem to be anything for slightly older kids (10-16), a games room for example would be a great addition, table tennis, table football, etc.

We love it here, it’s our second visit - a lovely bit of 5 Star Luxury in the sunshine! This time we stayed in a 1 bed appartment, the room was quiet, spacious and clean. Only grumble is the pillows which are too thin - no sign of the much vaunted pillow menu. Great breakfast with plenty of choice. Handy that it runs till 11am so plenty of time to get a swim in first! Choice of 3 pools, all excellent. Look forward to our next visit!!

We had a fantastic couple of days this is a gorgeous hotel with amazing grounds. Our only complaints was that for some reason the noise by our room carried alot and there was banging and what sounded like furniture being moved all night