Wanda Realm Hotels in Sanya

Before we checked in, the housekeeper Kiki contacted us proactively. We thought it was just an online housekeeper, but we didn't expect that he would show up when we checked in and lead us. Along the way, he asked us about our needs and adaptability, and asked us if we needed an introduction to the hotel. He also introduced the room facilities after we entered the room. Kiki responded and solved various problems in a timely manner. Because I was with my children, I encountered more problems, but there was a staff member who was very nice. Several families came to help us solve the problems every time, saying that they were worried that we had been waiting for a long time. I later asked Kiki his name, which was Wang Chenglong. I don't know if the evaluation is useful, but I am really grateful to them both.

This was my first time staying in a gaming room at Wanda Plaza in Haitang Bay. There was a slight hiccup during check-in, and we had to wait a bit. My child was fussing about taking a nap, and Kiki noticed this and ran around helping to coordinate. When she got the room key and escorted us to our room, I realized she was our housekeeper, Kiki Xiao Wang! I felt so lucky! The young lady provided excellent service. Knowing we had a child, she thoughtfully prepared toys and drinking water, even providing warm water for making formula. The gaming room was top-of-the-line, with a 5080 graphics card and a 2K 480Hz screen – the gaming experience was amazing. Later, due to flight issues, we wanted to extend our stay by half a day, and Kiki quickly arranged everything. She even delivered takeout directly to the room! The whole process was thoughtful and convenient; I have to give her a huge thumbs up!