Yan An Hotel

A old 4 star hotel but well maintained. Room was clean with comfy bed ( more towards hard type) but the pillow is abit too soft to my liking. I booked on north building. I did not know it was not at the main building ( where check in is done) the reception did not inform me about it. So it took me sometimes to figure out that it's actually is at the next building. To go to the lift there is a few steps. So it's a little hard to bring heavy luggage up the stairs. The cleaner on 4th floor ( my room) is very nice and polite, I asked for extra water, she gave to me and told me to ask for more if I needed. My sister room on 2nd floor has very strong cigarettes smoke smell even though I asked for a non smoking room, we asked to change to another room which the staff gladly arranged for us. Location is great as it's near train station, temple and malls. It's easy to call for taxi as well as they have a big lobby/parking area.

Very pleased with our stay. A room with two twin beds and another bedroom double bed huge space for family of 4 to move around. The pricing is very good. Short walk from MRT station. Friendly and helpful staff. Initially skeptical about booking coz it is a very old hotel but they have refurbished. From beddings to towels n tv n amenities, all very good. No regrets !

HOTEL BREAKFAST NOT RECOMMENDED This has been my third time at this hotel, and it was always a pleasant stay. This was my first time however to try the breakfast, which was a deeply disappointing experience. Western breakfast options are practically non-existent, even though it is stated as such on the hotel's page. Seating space is small compared to the number of guests. Breakfast service staff is slow and seems completely disinterested. The breakfast area is far from clean. Staff starts clearing away the food already 30 minutes before the actual end of breakfast service. When I brought up with the hotel after the first day that we would like to cancel the breakfast due to the fact that we are not satisfied with it, they declined this option and directed us to the booking intermediary. When raising this with Trip.com, the hotel also declined the cancellation of breakfast through them also. I find it completely ridiculous that such a large hotel does not allow you to cancel a breakfast booking when you bring up the lack of quality options. If I ever end up staying at this hotel again, I would NEVER go for the breakfast booking.