Sunrise Diamond Beach Resort -Grand Select Reviews

So far was good however the food was repeating every day with same food not alot of variety

This resort is not as big as some of those we drive past but it is cosy and the staff are very friendly. We booked half board. The breakfast and dinner variety are wide and the hotel vary some dishes on a daily basis. Food is okay. We had lunch at their seafood restaurant (a la carte) but we felt the food was not as good as those served in the common banquet hall for dinner. The massage was very good and price reasonable. The spa is not worth it as the facials we had were not the kind of facials we are used to. They were very basic and our faces were steamed for a good 15 mins! So hot and uncomfortable. Products used were claimed to be organic but we are not convinced what were used.

Service: It took nearly an hour to check in, and there were only me and my friend Hygiene: Extremely dirty, the room is so bad that it makes people speechless, the most domestic 100-200 rooms, no more! At first, the room I ordered was completely different from the picture. Later, I went to the front desk and told them that they changed me to the same room as the photo, but it was also very dirty and bad. The quilt was dirty and there were hairs. I have yellow hair and I don’t have hair of this color. The waiter was not willing to change it! The tiles in the toilet looked moldy! ! ! ! It has nothing to do with the word "luxury" in the comments! ! ! ! 1500 yuan room is really incomprehensible! There are people outside all the time, and the garbage is piled up! The yard is full of mud! (The only good thing about this hotel is that there are corals on the beach, but there are beaches like this nearby!)

The environment is still very good, the food is also good, the room is quite new. It is also convenient to go out. Most of the people are Eastern Europeans who are raising children. They hate the cautiousness of naughty children. The only thing is that the snorkeling quality is better than other hotels.

Don't book this hotel. It's a scam. I was really misled by the reviews on Ctrip. Many people have been treated unfairly in this hotel. We were really treated like a devil in this hotel. We almost died. Here's what happened. My husband had a bad acclimatization in Egypt. He kept vomiting and having diarrhea. Later, he developed pain in his right abdomen. The pain was unbearable. We decided to go to the hospital. We were waiting for our own car at the hotel entrance. The hotel staff said we could go to their medical clinic (this is a pitfall). We trusted them very much and thought we would go to the medical clinic first while waiting for the car. The medical clinic couldn't solve our needs at all. Then they asked us if we had insurance and arranged for the hospital's car to pick us up (it was later confirmed that this hotel had a financial relationship with the hospital. Other patients who came to see us were arguing). While we were waiting for their so-called hospital, our own car came. We suggested that we go there by ourselves. They were anxious because they were afraid that we would go to another hospital by ourselves because we wanted to go to a regular international hospital. We didn't object to the hospital they gave me (later I thought they reacted so strongly and even quarreled and didn't let us get on our own car because they were afraid that we would get away with a big fish). Because we were really uncomfortable and wanted to go to the hospital quickly, they cursed. The only doctor in the hotel's medical room followed us and confirmed that we went to the hospital they designated for trea**ent. Then he left and started to treat us like monkeys. After a series of operations, he said that it was acute appendicitis and that we needed surgery immediately, otherwise we would bear the consequences. We thought that even if appendicitis was painful, we had to go back to China for surgery. And at that time, I had doubted them. They didn't give us trea**ent. The prices for ultrasound and CT scans were sky-high (I'll show you the price list later. A small CT scan cost about RMB 3,000. The saline solution bag had 3.5 written on it, and they sold it to us for 120 US dollars). I thought that even if we wanted to have surgery, we had to go to the international hospital we wanted to go to, which was more formal and reliable. As it turned out, the international hospital we wanted to go to was just opposite this small hospital. We could see it clearly. I understand why we had to go to the hotel's designated hospital even after a quarrel. There must be something fishy. Why did they start to scare us about our condition step by step when we arrived at the hospital, and create panic by saying it was an appendicitis problem. Because removing the appendix is ​​not harmful to the body, and it is an operation, they can rip us off again! After we refused, we asked for an anti-inflammatory drug. My husband felt much better immediately. We returned to China the next day and went to China to check for appendicitis. What shocked us was that my husband's appendix had no inflammation at all. The domestic doctor said that if it was really acute appendicitis, there must be some inflammation, but there was no inflammation visible to the naked eye. Looking back, this series of operations was a trap! Ctrip has not responded to us so far and said that it cannot confirm the facts, process, photos, and results. I have them all. Ctrip has done nothing and lied with open eyes, encouraging this kind of fraudulent hotel to still be on the Ctrip page and deceive more Chinese people! Do you have a conscience? Can't confirm? At that time, we told you Ctrip every step of our communication. Don't you know? This is the first time I am disappointed with Ctrip! Please avoid this hotel and Ctrip! I am still a black diamond customer and I don't know how much I spend a year! Is this how you deceive customers? It's so disappointing!

The property confirmed the reviews read. The room type was confirmed as per the order. Upon arrival, ask for a map and have the restaurants and bars explained to you. Warning: there is not a classic bar/restaurant point to grab something to eat on the fly at midday but you always have to pay the full amount, if not already included in the package. Otherwise renovated, clean both in the rooms and outside. I would go back. The only strong black air conditioning was very noisy. You always need a taxi to move outside.

Very satisfied 👍The environment is very good, the a**osphere is great, and the service is great. We are the only Chinese people here, and the hotel is almost all Ukrainians and Russians

The room is relatively clean and has good lighting. There is a swimming pool outside the room (shared by three families) which is great. Employees in the swimming pool pump out part of the water and clean and filter it every night. Although some facilities are a bit old, it can be seen that the staff are cleaning and cleaning very seriously. The only criticism is that the sheets and quilts in the room are slightly stained (we brought disposable sheets and it didn't have much impact). The location arranged by the hotel is great. You can go to the beach and play in less than a minute's walk. There are many big fish in the shallow water. There is a dedicated area for snorkeling and the underwater scenery is available. The staff has a strong sense of service and the hotel has a very good price/performance ratio!

The service was very good. There were also many different types of restaurants, so we had a lot of fun over the two nights. The sea was also very beautiful and we were able to see many fish while snorkeling.

Very suitable for taking care of babies

Chinese people do not recommend this hotel, the service is average and the room is also average

Very convenient, three meals a day are included. You can play in the hotel for several days, and you can snorkel directly from the hotel, which is very beautiful. Various activities in the evening, suitable for bringing children.

Beautiful place. Sea in front of the hotel. Heated infinity pool. Excellent food. I recommend all inclusive

The environment is average, but the breakfast and dinner buffet has a lot of varieties