Anonymous User
February 6, 2025
I booked this hotel because I saw that I could upgrade the room type.
I arrived at the hotel at around 8pm and was told that I could not upgrade. I explained that the platform provided this service and asked the front desk why I could not upgrade. The explanation given to me was that only one room could be upgraded per day. The front desk was a little excited, so I didn't want to waste more words, because there were elderly people who wanted them to rest as soon as possible, so I told him to check in first and I would negotiate with Ctrip customer service.
I like Ctrip customers 👍 Contacted the hotel in time, informed me of the solution and handled it in time.
The air conditioner smelled so musty that it could not be turned on, and there was basically no sound insulation. I could hear the noise upstairs clearly in the middle of the night.
It was a very unpleasant stay experience.
To be honest, there is the sea outside the hotel, and there is a seaside plank road, where you can see Yantian Port.
Original TextTranslation provided by Google