No.8 Fuan Avenue, Longgang District, Shenzhen, Guangdong, ChinaView Hotel Details
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Guest Reviews of Holiday Inn Express Shenzhen Haiyuan City
9.4/10
Outstanding
1355 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.3
Amenities9.2
Service9.4
Cleanliness9.5
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All reviews(1355)
Positive reviews(1328)
Reviews with photos/video(375)
Delicious breakfast(186)
Near shopping area(158)
Convenient for shopping(124)
Large rooms(123)
Friendly front desk staff(103)
Would stay again(39)
Delicious buffet(22)
Negative reviews(27)
K___Z
Featured Deluxe Queen Room
Stayed in Mar 2025
Other
11 review
10/10
Outstanding
Posted on Apr 6, 2025
The room was comfortable and tidy, and I had no complaints. Very impressive. Staff is willing to help.
One suggestion for improvement: some food wasn't hot enough at the breakfast buffet, but overall it's extremely satisfying.
Response from Property: Dear guest, Thank you for your feedback! We're delighted to know the room was comfortable and tidy, leaving you with no complaints and a great impression. Our staff will always be ready to assist. We'll take your suggestion about the breakfast buffet seriously and make improvements.We look forward to exceeding expectations on your next stay.Best Regards,IHG Social Listening Team
mik
Featured Deluxe Queen Room
Stayed in Jun 2025
Family
2 review
9.0/10
Great
Posted on Jul 10, 2025
Nice friendly staffs, rooms are well kept and clean.
We mostly called a taxi so don’t know if the hotel location was close to a train station as we didn’t see any.
Response from Property: Dear Guest Thank you for your kind review! We are happy to hear that you found our staff very friendly and the rooms well kept and clean. Regarding the location of the hotel, we would like to share with you that the Lotus Metro Station (Exit B) is an 850 meter walk from the hotel and takes about 13 minutes. The walk to Pinghu Railway Station is about 1.6 kilometers and takes about 23 minutes. We hope you find this information helpful and we look forward to welcoming you again!Sincerely, IHG Social Listening Team
Bigman
Superior Queen Room
Stayed in Jan 2025
Business traveller
29 review
9.5/10
Amazing
Posted on Mar 1, 2025
Very good service and location and very good breakfast and …
Response from Property: Dear Guest Thank you very much for staying at our hotel! We are delighted that you enjoyed our service, location and breakfast. Our team works hard to ensure that every guest has an excellent stay and we will continue to do a great job. We look forward to your return visit!Sincerely ,IHG Social Listening Team
Hei Ting
Superior Twin Room
Stayed in Nov 2024
Travelling with friends
4 review
8.0/10
Very Good
Posted on Dec 14, 2024
Overall, it is nice and tidy. However, the free bottle water provided in the room was used not brand new, which is not acceptable.
The room is spacious, the bed is very big, breakfast is fair and food is not hot enough
Response from Property: Dear Guest.Thank you very much for staying at our hotel and taking the time out of your busy schedule to write us such a wonderful review, we are delighted that you were satisfied with our spacious rooms and hygiene as well as the sleeping beds. We also appreciate your feedback regarding the bottled water provided in the room and the problems with the breakfast, we will share this information with our team in order to make improvements to the service. We look forward to welcoming you back to our hotel in the future so that we can serve you even better.Sincerely,IHG Social Listening Team
Anonymous User
Superior Queen Room
Stayed in Oct 2024
Family
8 review
10/10
Outstanding
Posted on Nov 10, 2024
Good holiday and high value.
Receptionist offered a warm welcome when we check out, and offered nice water when check out.
Response from Property: Dear guest, Thank you very much for staying with us and for your review of our hotel. We are happy to know that you enjoyed your stay. It is the greatest pride of our staff and therefore your feedback is important to us. We look forward to welcoming you back again.Sincerely,IHG Social Listening Team
Guest User
Superior Twin Room
Stayed in Apr 2025
Business traveller
3 review
9.5/10
Amazing
Posted on May 7, 2025
Very good place and very good service , but the location little far from city center
Response from Property: Dear GuestThank you for sharing your experience of staying at our hotel. We are pleased to know that you enjoyed our facilities and the services provided by our team. Your positive feedback is very encouraging and we will continue to work hard in all areas to provide our guests with an exceptional experience.Our hotel is located a short distance from the city center, but in a vibrant area with a perfect blend of high-end business offices, a large convention center, shopping malls and unique themed shopping streets. The Rainbow Mall is located within the hotel area and features dining brands such as KFC, Delta Pizza and Log Cabin Grill. In addition, we offer a variety of leisure options including bars and a children's playground for guests of all ages to relax and be entertained. Adjacent to South China City and Huasheng Outlets, the hotel is conveniently connected to Shenzhen city in the south and Dongguan city in the north. The hotel is only one kilometer away from the highway intersection, and the highway network of Qingping, Nanping, Dongguan-Shenzhen, and Qihui is well-connected, ensuring that you can easily travel to different areas. In addition, the subway line 10 is right in front of the hotel, and you can reach Futian Port in 20 minutes. Whether you are traveling or spending your daily life, the hotel can meet your needs. We look forward to seeing you again.Yours sincerelyIHG Social Listening Team
Tawanda Alexio
Superior Queen Room
Stayed in May 2025
Travelling with friends
1 review
9.0/10
Great
Posted on Jul 4, 2025
The rooms were clean and the breakfast was very good.
Response from Property: Dear Guest, Thank you very much for taking the time to share your feedback with us! We are pleased that you were satisfied with the cleanliness of our hotel rooms and the breakfast we provided. We strive to provide a memorable stay for all our guests and are delighted to hear your comments. We look forward to welcoming you back for your next visit.Sincerely IHG Social Listening Team
Yannes
Superior Twin Room
Stayed in May 2024
Family
18 review
10/10
Outstanding
Posted on Jun 10, 2024
The hotel is very comfortable and the staff is kindly,we can enjoy the trip.
Response from Property: Dear guest, we are also happy to read your positive comments, which we will share with all our staff and use as an opportunity for encouragement. Your review is an opportunity for our hotel to grow. Based on your feedback, we will look forward to the future we will work harder to provide you with better service and look forward to the next time with you.Sincerely,IHG Social Listening Team
Levi’s 501
Superior Queen Room
Stayed in Apr 2025
Couple
6 review
9.5/10
Amazing
Posted on May 6, 2025
Convient and good location. Room are clean and tidy
Response from Property: Dear Guest,Thank you very much for choosing our hotel and leaving such positive feedback. We are glad that you are satisfied with our hotel's convenient transportation, excellent location and clean and tidy rooms. Your satisfaction is our greatest encouragement and motivates us to keep and improve our service quality. We look forward to your stay again!Sincerely,IHG Social Listening Team
Guest User
Superior Queen Room
Stayed in Dec 2024
Family
3 review
8.0/10
Very Good
Posted on Feb 2, 2025
The hotel placement is good, and the breakfast is very delicious.
Response from Property: Dear Guest,Thank you so much for taking the time to write this wonderful review and giving us a full mark. We're glad you were satisfied with our hotel's location and the delicious breakfast. We always aim to offer a memorable stay for every guest, and we're delighted by your feedback. Hope to see you again on your next visit!Sincerely,IHG Social Listening Team
Siu
Superior Twin Room
Stayed in Nov 2024
Family
1 review
9.5/10
Amazing
Posted on Dec 28, 2024
Clean and cozy. Nice room and facilities. Good for family with small kids
Response from Property: Dear Guest.Thank you very much for taking time out of your busy schedule to write such a wonderful review for us. We are delighted that you were satisfied with the rooms of our hotel as well as the room hygiene and facilities. We strive to provide all our guests with a memorable stay and are delighted to hear your comments. We look forward to your next visit.Sincerely,IHG Social Listening Team
Hoi Yan
Superior Twin Room
Stayed in Jul 2025
Travelling with friends
1 review
8.5/10
Very Good
Posted on Aug 3, 2025
Quite good, the hotel is clean
Response from Property: Dear Guest,Thank you for choosing to stay at Holiday Inn Express Shenzhen Haiyuan City and taking the time to share your experience. We are delighted to know that you found our property clean during your stay. Maintaining high cleanliness standards is always our priority, and your feedback reaffirms our efforts. We truly appreciate your kind words and hope to welcome you back for another pleasant stay in the future.Sincerely,IHG Social Listening Team
Queenie
Superior Queen Room
Stayed in Dec 2024
Family
8 review
9.5/10
Amazing
Posted on Jan 26, 2025
Good service, the staff at reception are nice and friendly
Response from Property: Dear guest,Thank you for staying in our hotel and taking your valuable time to share your stay with us.I am pleased to see that you enjoyed your stay and if you have any questions please don't hesitate to contact our front desk, we will try our best to help. We look forward to seeing you again. Have a good day! Sincerely,IHG Social Listening Team
NAOMI WING YUK
Superior Twin Room
Stayed in Aug 2024
Family
24 review
10/10
Outstanding
Posted on Sep 13, 2024
The location is near to Wanda Mall. The breakfast is decent and the sitting area is comfortable.
Response from Property: Dear Guest,Thank you very much for taking time out of your busy schedule to write us such a wonderful review and for giving us full marks. We are delighted that you were satisfied with the location of our hotel, the lounge area and the breakfast we served. We strive to provide all our guests with a memorable stay and we are delighted to hear your comments. We look forward to welcoming you back for your next visit.Sincerely,IHG Social Listening Team
silvia cheung
Comfort Superior Twin Room
Stayed in Dec 2024
Travelling with friends
5 review
10/10
Outstanding
Posted on Jan 27, 2025
Everything is really good, service and facilities!
Response from Property: Dear guest, thank you for choosing our hotel and leaving a review! We're delighted that you enjoyed our services and facilities. We appreciate your positive feedback and hope to have the opportunity to welcome you again in the future. If you have any other requests or need assistance, please feel free to contact us. Thank you again for choosing our hotel.Sincerely,IHG Social Listening Team