Anonymous User
March 24, 2025
There were about six or seven of us staying here, and some problems occurred. Although they were not big problems, they made me unhappy throughout the whole process:
1. The boy at the front desk was not very professional. He urged us to add WeChat and asked us to pay the deposit and send ID photos as soon as possible. The original words on WeChat were "Send me all the ID cards of the people staying now" and "Then take a screenshot of the 200 deposit for a room and send it to me. I will send you the room number." It was because we arrived later than his off-get off work time, and he might be a little annoyed.
2. I booked a two-bedroom and one-living room, and the actual room was the 65-square-meter one. I would not tell you this if I added WeChat in advance, after all, I added WeChat just to get off work earlier.
3. There were no disposable slippers. There were four pairs of dirty "new slippers" in the cabinet, and I bought them myself later. The reason for not having disposable slippers was to prevent guests from slipping, which is understandable, but I was not satisfied with the lack of communication in advance. Of course, adding WeChat was just to get off work earlier, and it was impossible to communicate anything else in advance.
4. The hygiene management is not very strict. I told the front desk that the soap packaging was dirty and the towels were not clean, but it doesn't matter anyway.
5. The deposit was not returned to me two days after I checked out. I asked but they didn't reply to my message. Of course, they added this WeChat just to get off work early, not to reply to my deposit refund message.
Serviced apartments cannot be directly required by hotel standards, but it's not like I haven't lived in other apartments before. The overall feeling here is not very good. I will definitely not recommend so many people to live here in the future, but I still have to mention that there is a female customer service at the front desk who is very professional. Whether it is replying to messages or making calls, she is very timely and can solve most problems. For people like me who have high requirements, at least she responds promptly and is very patient and professional. If it weren't for her service, I would only give it one star.
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