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9.5/10
Amazing
GGuest UserExcellent stay, large and luxurious bathrooms. Area is ok, in the central business area, well connected via tube but not in the thick of the action, not a criticism more to note. Very friendly staff
LLambert_I stayed at the nhow Hotel Berlin with friends for 6 nights around New Year's. While there were some positive aspects, overall, the experience felt quite inconsistent for a 4-star hotel.
The positives:
- The room was clean, and the beds were comfortable.
- Soundproofing between the rooms was good.
- The staff was very friendly and welcoming.
However, there were numerous issues that detracted from the experience:
- Reservation Mix-Up: I had specifically requested two single beds instead of a double bed, but this was not reflected in the room assignment upon arrival.
- Missing Amenities: Basic items in a hotel like bathrobes and slippers were missing from the room, and we were told to order them via room service. Unfortunately, the app didn’t work, and no one at the reception answered the phone despite multiple attempts on different days.
- Light and Noise Issues: While the rooms were soundproofed well from other rooms, we could hear everything happening in the hallway. Additionally, there was a gap under the door, letting light from the corridor into the room at night, which made it impossible to have complete darkness.
- Wellness Area: The wellness area was underwhelming. There was no jacuzzi, only a sauna and a hammam, and the hammam was out of service. The gym locker room lights stopped working after a certain time, and towels were unavailable later in the day.
- Misleading Information: A brochure in the room mentioned that phone chargers were available via room service. However, we were told at the reception that these were no longer provided for free and had to be purchased for €20.
While the hotel wasn’t bad overall, these recurring small issues added up and left us feeling that the service didn’t meet the expectations for a 4-star establishment. It’s a shame because we did enjoy our stay to some extent, but the lack of attention to detail was disappointing.
If I return to Berlin, I won’t rule out staying here again, but I’ll definitely check other options first.
GGuest UserThe hotel is located on Friedrichstrasse, a few hundred meters away from the Brandenburg Gate and Museum Island, and the subway station is also nearby. The lobby and public areas are spacious and the service is good! Recommended to friends who travel independently!
Hotel near Berlin City Centre, Berlin 93.6% of visitors choose this area
Price per night from:AU$ 136
9.0/10
Great
GGuest UserLovely hotel. Everything about it was spot on. The bedroom was lovely and good to see fully w/c accessible if needed.
Bed was so comfortable. Facilities were fabulous .
Would definitely stay again and recommend. Excellent value
AAngelinchinaI travel around often and I sleep in hotels many nights a year, I had never experienced the situation that I had when I arrived at the Hilton Berlin.
I had booked, and paid for a ‘Twin Room with Dome View’ about 4 months before the trip.
Upon check-in, I was automatically assigned a room that was not twin nor Dome View (you can see the view in the pictures below); I went back to reception twice, to complain that this was not the room I had booked, the hotel staff was most unhelpful, they didn’t allow me to speak with the manager, nor did they provided any solution or any sort of compensation, their answer simply was that the hotel was booked up and that there was nothing they could do.
This was wrong for different reasons, first they assigned me a room that only had one bed, secondly they didn’t provide any solution other than adding a little roller bed to the room, third they didn’t allow me to speak with the manager.
I am very disappointed, these sort of experiences do not belong to a hotel chain like Hilton. This unfortunate incident tainted my stay at the hotel.
I hope this review gets somehow to someone at Hilton and does something to avoid any further guests having a similar experience.
Furthermore, the sauna facilities was apparently not part of the room rate (this was not mentioned whatsoever) and when I checked out I found that I had to pay for every single time I used the sauna.
Hotel near Berlin City Centre, Berlin 93.6% of visitors choose this area
Price per night from:AU$ 184
8.8/10
Very Good
GGuest UserHonestly, I can't complain. The location is fantastic, right by the subway station. The hygiene is good, and the facilities are complete, even a coffee machine in the room. Self-check-in might be a tiny bit tricky, but there's always someone there to help. Overall, it's excellent.
GGuest UserDissappointing... We come here for more than six years, and it goes seamlessly down. In the evening is the sauna neglected, nobody comes to replenish towels and water cups, not to mention that ”renovation” meant the removal of the fridge, which used to offer free soft drinks and bottled water after the saune. Just two sorts of tea (if you can sustain that four kind of black tea means four sorts of tea...). Nobody controls the sauna temperature anymore, one day it was crispy hot, last time one could fall asleep inside...
The rooms cannot be heated, just cooled. If you try to turn air condition off, you can´t, and they need the approval of the building´s owner to change the set temperature for the entire hotel. Last time they offered us a heater, now we had to change room for extra charge.
All staff seemed overwhelmed with the complaints, except for apologies there is nothing to get in exchange for the wasted time and money...
Room keys don´t always work in the elevator or on the floor. Extra coding for the sauna works every now and then.
Staff overwhelmed, room orders come very late or not at all. No coffee sets whatsoever.
JJOELCheck-in and check-out is on your own, you even have to program the card yourself and there is never anyone behind the counter. Rooms are very nice, with a balcony, comfortable bed with plenty of pillows/cushions and a television with many channels (tho programs are in German or at least dubbed in it). They even give you nice bedroom slippers, a kettle and tea and coffee and there are plenty of sockets to charge your devices in the room. There is a safe, microwave, and small stove to do your cooking with plates, bowls, and cutlery provided. We can even use the laundry facilities (both washing machine and dryer) in the basement and help ourselves to extra towels and tissue boxes if we need to. Location is very near the Alexanderplatz train station (around 5-6 mins walk). Supermarket is also located about 5 mins aways from here, which is huge just bear in mind its closed on Sundays.
Hotel near Berlin City Centre, Berlin 93.6% of visitors choose this area
Price per night from:AU$ 141
8.6/10
Very Good
GGuest UserWonderful hotel with great rooms, very stylish and good facilities. The breakfast is great, in the evening there is a DJ in the courtyard and the service and attentiveness of the staff is very good.
The Stue is fully recommended and we would be happy to come back next time we are in Berlin.
SSaddlerphilGreat hotel to explore Berlin.
Close to Alexanderplatz trainstation.
The hotel has a luggage room to use if arriving or leaving late, for a small charge. We used this on arrival and departure 👍.
The rooms were of a good size and the beds were very comfortable, with the showers having plenty of pressure and hot water.
We had breakfast every morning. This was plentiful and varied.
Overall I would recommend the hotel to my family and friends.