Explore 5-Star Hotels in Berlin

The Ritz-Carlton, Berlin ⭐ 9/10 💰 Value for money: 10/10 A refined luxury hotel in an exceptional Potsdamer Platz location. The rooms are generously sized at approximately 40 sqm, perfectly proportioned, with an interior executed to near perfection. The atmosphere is calm and composed, and the service is polished, discreet, and highly professional. Luxury hospitality is ultimately remembered less by rules than by judgment and generosity. When pricing or policies feel disproportionate, the moment lingers longer than the gesture itself—and guests inevitably carry that memory forward. A more flexible approach would have elevated an otherwise outstanding experience. An exceptional hotel overall, offering remarkable value within its category.

I requested a high-floor room, and the hotel thankfully accommodated. The room was incredibly spacious with a fantastic view – absolutely perfect, and the service deserves a special mention. The location is super convenient, within walking distance to landmarks like the Brandenburg Gate, Reichstag Building, Sony Center, and Potsdamer Platz. Right in front of the hotel, there's also a section of the Berlin Wall and the ruins of Hotel Esplanade, which survived the war. From my floor, I had easy access to the gym, sauna, and pool. The sauna is a dry sauna, and the pool is quite nice.

Wonderful hotel with great rooms, very stylish and good facilities. The breakfast is great, in the evening there is a DJ in the courtyard and the service and attentiveness of the staff is very good. The Stue is fully recommended and we would be happy to come back next time we are in Berlin.

The hotel is stylish and beautiful and owns a very impressive restaurant. unfortunately the breakfast is overpriced. The selection is small and not appropriate for the high price. Unfortunately, the quality of the breakfast was not as high as the price would justify. The cheese, salmon, sauces and co. were already dried out and obviously from the day before. I booked this hotel as a Hyatt member assuming it belongs to the World of Hyatt. At arrival I was told that only the advertising is done via the website and no Hyatt benefits can be applied.

First of all, this is not a 5 star hotel! It is listed as a 5 ⭐ on many sites, but it is a 4 ⭐ hotel. Rooms are ok size, we had comfortable real double bed (not two single beds pretending to be double). Free mini bar and coffee machine was a great add on. But no slippers. Balcony in my room was too small, but some rooms have bigger balconies, so it depends on luck what you'll get. Location is ok, but not great. Close to the metro station with one line. To go anywhere you have to go to to Zoo station first.

The bed in this room category was incredibly soft. I suspect it's quite old, as I just sank into it completely, offering absolutely no proper support. I had a terribly uncomfortable night and barely slept at all. I had expected the bedding to be similar to the Marriott in Copenhagen, but this particular bed at the German Marriott was surprisingly uncomfortable. It was nowhere near as comfortable as the twin room I stayed in the following day.

My stay at the Pullman Berlin Schweizerhof was simply outstanding. From the moment you step into the hotel, you feel that special blend of elegance, tranquility, and warmth that immediately makes you feel at home. The rooms are stylish, modern, and thoughtfully designed down to the last detail – spacious, incredibly clean, and equipped with every comfort imaginable. I was particularly impressed by how quiet it was despite the central location – a true luxury in Berlin. The staff deserves special praise: attentive, professional, and always genuinely friendly. You don't feel like just one guest among many, but truly welcome and valued. The breakfast is a real highlight – a wide selection, excellent quality, and everything beautifully presented. The spa and pool area also invites relaxation and perfectly completes the overall experience. The location couldn't be better: central yet pleasantly quiet, with short distances to many sights and shopping opportunities. In short: A hotel that impresses in every way and makes the stay something special. I will definitely be back.

Let's start with the positives: The location is excellent, right next to the U2 subway station and very close to the U6. If you have the Berlin WelcomeCard, getting around by subway and bus is super convenient and saves you a lot of walking. There's a Rewe supermarket across the street with a great selection of food, and their salad bar and hot food counter are both excellent. Now for the negatives: The staff were arrogant and rude. I waited in line to check in for almost 20 minutes when a white man just walked up and stood next to the queue, not bothering to line up. After the person in front of me finished, I walked up to the front desk with him. He said the balding male staff member at the desk had called him over. I told the male receptionist that everyone was queuing and should be served in order, but he insisted he had called that specific white man. At this point, another front desk was free, so I didn't argue and moved to that one. This is where it got even more interesting. When I tried to pay the deposit in cash, the female receptionist said they don't accept cash. Isn't it illegal in any country to refuse legal tender? And who says everyone has a credit card? I didn't want any trouble, so I pulled out my credit card, but for some reason, it wouldn't go through. Finally, this female receptionist said her colleague could accept cash, and indeed, the colleague came over and took the money. But if I hadn't asked, they wouldn't have even given me a receipt. For a hotel costing over 2,000 euros a night, they don't provide bottled water unless you're a Hilton Silver member or higher. The coffee is also terrible instant coffee, the worst among the four hotels I stayed at on this Europe trip. The facilities are old but reasonably well-maintained. In short, besides the location, there are no redeeming qualities.

The room was very clean. The doorman was helpful and took out the trash, which was a nice touch. The front desk staff, cleaning crew, and customer service were all great. The only thing is they require a 200 euro deposit, which is refunded 7 to 14 business days after check-out, with the city tax deducted from it. I hope my deposit is returned promptly, thank you.

Good! Must be praised! With family members, four people, booked a two-bedroom, one-room family room, only taxed 700 yuan, went to Germany for four days! This hotel in Berlin is the best! The traffic is so convenient, the environment is good ~ the key is that the price is so good! Push!