Spa hotels in Nice

Great hotel and location but not necessarily a 5 star service for reasons as follows: 1. It took 6 hours for our luggage to be taken to our room (it was only 2 rucksacks) which we would have happily carried up to our room ourselves but they insisted on check-in for us to leave for them to do. 2. The rudest restaurant hostess Valentine we have ever met in our many years of travelling and dining - when my husband asked to book a table for dinner, she failed to look up from her notepad and barked loudly and aggressively the words ‘WHAT?’ at him. 3. Restaurant clearly understaffed in the evening and being carried by a few superb waiting staff, namely Ken, whilst others swan around busy with little impact. Food was great and timely (once you could order it). 4. Tried to order a bottle of wine with dinner - Two of the four white wines on the menu were out of stock. Clearly some teething issues with this new hotel, understaffed and poor communication and training. A few excellent staff too. But seemed to lack any meaningful or visible leadership in key client facing areas, which the brigade seemed to need.

Firstly, I'm rating all my recent hotels together, so I've completely lost faith in Ctrip's hotel rankings. I'll mention other hotels later, but this one truly deserves its title as the number one in Nice. After rejecting numerous beachfront hotels, I booked a room with a large arched terrace. Beautiful sunset, a bottle of Grand Cru white wine, a comfortable balcony sofa, chatting with my daughter – it was unbeatable! However, in these room photos, there are actually three suites with sizes around 55-75 sq m or even larger. I think this one is definitely the best, but on the day of check-in, we were given a terrace room with a significantly different view and no sunset. The room itself wasn't particularly special either. Even though it was the off-season, the hotel gave us our dream room at 5 pm on the first day. So, you need to confirm before and after booking. Staying here was perfect for Nice. Picture one is the balcony from the first day; it might be comfortable in summer with the grapevines providing shade, but it's not very useful. Picture two is the one I highly recommend; the balcony is connected to the room. Furthermore, as a hotel enthusiast who appreciates various unique and luxurious hotels, most of the hotel staff were incredibly attentive.