Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Dec 5, 2025
Guest User
A Truly Exceptional Stay at The Ritz-Carlton, Kyoto
Our family had a wonderful experience at The Ritz-Carlton Kyoto, and we left with nothing but gratitude and happy memories. From the moment we arrived, the service was flawless and heartfelt — the kind of genuine hospitality that makes a trip feel truly special.
A huge thank you to Cecilia and Vinnie from the Guest Experience team, who went above and beyond to make our stay seamless and comfortable. Their warmth, attentiveness, and thoughtful gestures made us feel incredibly welcomed. A very special shout-out to Cecilia, who noticed my daughter’s love for Winnie the Pooh after our visit to Disneyland Resort. She prepared a beautiful card, a sweet message, and even a handmade Pooh origami and placed it in our room. It absolutely made our daughter’s day — such a thoughtful touch we will never forget.
We also want to commend Yuki from the restaurant team for his warm and wonderful breakfast service each morning. His kindness and attention to detail set the perfect tone to start our day.
The Ritz Kids adventure passport was a delightful surprise — engaging not only for our daughter but also enjoyable for us as parents. And of course, we loved the festive Christmas atmosphere, especially the beautiful Christmas tree and the amazing gingerbread house with the incredible aroma that filled the lobby.
The Ritz-Carlton Kyoto truly exceeded our expectations in every way. We felt cared for, welcomed, and genuinely appreciated. We can’t wait to return again. Highly recommended for families and anyone seeking an unforgettable Kyoto stay.
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Price per night from:JPY 151,799
Posted on Aug 17, 2026|Deluxe Twin
jimmy0607Our experience at Six Senses Kyoto was truly wonderful. As a new hotel opened in 2024, it exudes an elegant Japanese Zen style, and the public courtyard is particularly photogenic. The room was spacious enough at 42 square meters, and the attention to detail was impeccable. The breakfast selection was rich, offering both local Kyoto flavors and Western options, and the quality of the food was excellent. Its location isn't far from Gion and Kiyomizu-dera Temple, making it very convenient for sightseeing. The only slight downside is that it's a bit of a distance from the subway, so I'd recommend taking a taxi for getting around. The service was meticulous and attentive, making for a very relaxing stay overall, perfect for those looking to slow down and enjoy a holiday.
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Price per night from:JPY 112,691
Posted on Mar 12, 2026
Anonymous User
The concierge team is really resourceful and helpful when we asked about luggage delivery service, thumbs up for their service. Just love everything about the hotel, excellent hospitality, great location, beautiful design, spacious room, comfortable bed and etc. Breakfast with huge selection including some Thai dishes, crispy bacons ever, just amazing. It was really great value for the money, highly recommended!
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Price per night from:JPY 44,019
Posted on Aug 24, 2026|Superior Double Room
Guest UserIf I come to Kyoto again, I'll definitely book Kyoto Good Nature! It was my husband's birthday on the day we checked in, which we hadn't mentioned beforehand. An expatriate man, possibly Indian, helped us check in. There was a slight communication barrier; he kept pointing at the room number and repeating things, and we just kept saying 'okay.' It wasn't until we got to the room after checking in that we realized he had upgraded us for free, which was such a pleasant surprise. It was late by then, and when I went back to the front desk to look for him, he was already gone. I really wanted to thank him for giving us the most beautiful room on this trip. The room was also very clean, and it's super convenient to get to Takashimaya. The public transportation nearby is excellent too. Honestly, there's not a single downside; I highly recommend it!
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Price per night from:JPY 33,962
Posted on Apr 26, 2025|Classic Room with Higashiyama View
Guest UserMy wife and I booked the Classic Room for 3 nights in April 2025. We thought this was one of the best hotels we stayed at during our trip.
From the moment you enter the hotel, you are welcomed by the hotel staff. You leave your bags with them and you walk up to a separate reception area where you are seated and offered tea and macarons. Check in is conducted while you sip your tea. After you get your keys, you go up to your room and your luggage bags are already there. We were very impressed by the reception.
The room itself is fairly sizeable and offers a cabinet of Fauchon snacks. We had a good view of the alley behind the hotel that was lined with Sakura trees. We could also see the mountains in the distance.
The location of the hotel is also great. It is located about a 5-10 minutes walk from downtown Kyoto and about a 5 minutes walk to Kiyomizu-gojo station.
We also had breakfast which included a free flow selection of bread and pastries like French croissant, baguette and brioche. You also get a fruit plate, salad, and omelette. If you stay for more than 1 night, you also get a premium breakfast menu for your 2nd night onwards.
We will definitely return to this hotel the next time we are in Kyoto.
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Price per night from:JPY 51,972
Posted on Feb 21, 2025
Guest User
We stayed at Cuilan when we just got married 10 years ago, which left us with very good memories. We revisited the place 10 years later. Thank you for the special arrangements that were full of surprises and love. Whether it was accommodation or meals, everything was exquisite and elegant! Thank you very much for the upgraded service and special decoration! Thank you again! We will definitely go again!
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Price per night from:JPY 91,079
Posted on Jun 9, 2026
Guest UserWhen we chose this hotel, we saw pictures and videos that made us think it was a resort estate, but it's not. There's very little to see inside the hotel; I could walk through the entire property in 5 minutes. Secondly, the hotel advertises natural hot springs, but the public ones reek of disinfectant as soon as you walk in, which is very unpleasant. The room itself was okay and had character, and the bathtub was very large with a pleasant woody scent when bathing. Finally, the breakfast – honestly, the taste was just mediocre. I wouldn't choose this hotel again at the same price point.
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Price per night from:JPY 116,434
Posted on May 20, 2026|Double Room
Guest UserThe cleaning staff was extremely friendly and helpful, which I really appreciated. Complimentary water and coffee at the reception were also a nice touch. The location of the hotel is good, and the bathroom was modern and very clean.
Unfortunately, the sleeping area of the room was not very clean, which affected the overall impression. Also, the bed is only made every three days, which I personally found inconvenient for a hotel stay. The reception staff, on the other hand, did not seem particularly friendly or welcoming. Overall, the stay was okay, but there is definitely room for improvement regarding service and room cleanliness.
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Price per night from:JPY 5,146
Posted on Aug 16, 2024
HappyChoiThe hotel is very pretty, Andre Fu never fails to impress! Breakfast was nice with good variety to choose from, would be great if we can have a drink menu as well.
The room was a bit small for 3 ladies and the bathroom is quite transparent. Would be great if switchable smart glass is used instead for the bathroom window for privacy. Despite the minor inconvenience, the bathtub is amazing and spacious. It’s perfect for couple.
The thermal spring is clean and is usually not busy. The hotel provides swim suit for guests as it is a mixed pool. The service was smooth and the environment is very relaxing. The only thing we didn’t like about the spring was that there is no natural lights as it is located in the basement. Don’t miss out on the morning breathing session!
Special shoutout to the concierge team as they very efficiently helped us with restaurant and workshops recommendation and bookings prior to our arrival. Taxis were arranged promptly every time. We had a really good time in Kyoto and we can’t wait to come back again!
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Price per night from:JPY 135,707
Posted on Feb 15, 2025
Naxieniandeshiguang
The location is just opposite Nijo Castle, within walking distance, very convenient. Kyoto is not big, very leisurely, and the hotel is generally good to the attractions. The front desk and lobby manager are good, their English is online, very international, especially the European and American guys hired, the communication is very smooth. The facilities in the room are also good, the breakfast is also great, especially the freshly squeezed orange juice machine is quite interesting.
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Price per night from:JPY 14,548