Wangfu Jinke Grand Hotel

Wangfu Jinke Grand Hotel Reviews

Wangfu Jinke Grand Hotel

1969 Binhe Road (Binhe Lu), Suzhou, ChinaView Hotel Details
Wangfu Jinke Grand Hotel
Wangfu Jinke Grand HotelWangfu Jinke Grand HotelWangfu Jinke Grand Hotel
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Wangfu Jinke Grand Hotel Guest Reviews

4.8/5
Amazing
3570 review
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All Reviews(3570)
Positive reviews(3511)
Reviews with photos/video(688)
Large rooms(335)
Delicious breakfast(303)
Friendly front desk staff(245)
Perfect for kids(141)
Great swimming pool(111)
Has rooms for families(36)
Great location(34)
Luxurious(33)
Negative reviews(59)
Cruz7
Family Twin Room (2 double beds)
Stayed in Jun 2023
Family
32 review
4.7/5
Amazing
Posted on Jun 26, 2023
Very good hotel for staying at Suzhou, the breakfast is very delicious and the hotel room is clean, tidy and comfortable.
Response from Property: Dear Guest,Thank you for taking the time to tell us about your experience at the Jinke Grand Hotel Suzhou. At Jinke, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are looking forward your next stay in our hotel.
Guest User
Superior Double Room
Stayed in Apr 2023
Business travellers
7 review
5.0/5
Outstanding
Posted on Apr 9, 2023
Good good good good good
Guest User
Superior Room (2 beds)
Stayed in May 2023
Booked for others
3 review
5.0/5
Outstanding
Posted on May 18, 2023
Brother can you rate the hotel wich we stayed last 3 nights give full stars . And please mention the manager named Catherine she was kind and very helpful
Guest User
Superior Double Room
Stayed in May 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on May 11, 2024
The hotel is in a great location and is very convenient to go anywhere. The front desk service team greets every guest with enthusiasm and professionalism. Their service is not only about answering questions, but also about listening carefully, striving to understand the needs and expectations of guests while answering questions. Whether it is for consultation on surrounding tourist information, questions about room facilities, or even some personalized needs, the front desk service staff can provide satisfactory solutions and timely assistance. I will stay here again next time.
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Response from Property: Dear distinguished guest: Hello, thank you very much for choosing to stay at Suzhou Wangfu Jinke Hotel and sharing your stay experience. I am really touched by your comments. I am glad that the hotel can bring you a wonderful time. Your praise really gives us great encouragement. We will definitely do better and provide every guest with a home-like stay experience~ Looking forward to your visit again! I wish you a happy life!
Guest User
Superior Room (2 beds)
Stayed in May 2024
Friends
3 review
5.0/5
Outstanding
Posted on May 6, 2024
I've stayed here once or twice. It's a good choice to come here at the end of the holiday. The lobby is in Suzhou style. I heard from the staff that there will be Suzhou Pingtan activities in the first two days. This is a bit of a pity. I specifically asked the front desk where I can listen to Pingtan. I still want to experience it. There are fewer tourists in Hanshan Temple on Pingjiang Road. It's very nice to take a leisurely walk, enjoy the view, chat, listen to Pingtan and drink tea. It's just that I can't get used to the sweets in Suzhou, which is a bit awkward.
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Response from Property: Dear distinguished guest: Hello! Thank you for choosing Suzhou Wangfu Jinke Hotel and commenting on us in your busy schedule. Your high evaluation will definitely make us full of passion and motivation in the process of growth. We will continue to improve the quality of service and provide better services to more guests. All the staff of the hotel look forward to your visit again and wish you a happy life. Thank you!
Guest User
Garden-view Queen Room (With balcony)
Stayed in May 2024
Family
12 review
5.0/5
Outstanding
Posted on May 5, 2024
The staff of this hotel showed a professional, enthusiastic and attentive service attitude, which made me feel at home. From the front desk receptionist to the housekeeping staff, every staff member showed high efficiency and excellent service level. The receptionist at the front desk enthusiastically helped me check in, and the housekeeping staff cleaned the room on time every day and kept it in order, which made me feel comfortable and at ease. Throughout the stay, the hotel staff always provided services to me with smiles and patience, which made me feel the warmth and comfort of home.
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Response from Property: Dear distinguished guest, hello, thank you for your affirmation and praise of our hotel, which is the greatest encouragement to us. Providing guests with the best service is the goal that Suzhou Jinke Hotel has always strived for. We are very happy to share your happiness and look forward to you sharing this joy with your friends, so that more friends can come to experience the holiday, and wish you: a happy life.
renymm
Garden-view Queen Room (With balcony)
Stayed in May 2024
Family
2 review
5.0/5
Outstanding
Posted on May 4, 2024
It's great! We checked in in the evening and upgraded from the garden balcony room to a suite for free. According to the beautiful lady Xiao Xie, it's a great value of upgrading two levels! There is a massage chair in the room. After a day of running, I massaged my whole body. It was very comfortable~ The hotel is in a good location. You can see Hanshan Temple from the room. It's very fast to Tiger Hill, Maple Bridge, and Suzhou North Station. Except for the entrance of the scenic spot, there is no traffic jam on the road. It's really rare during the May Day holiday👍👍👍
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Response from Property: Dear distinguished guest: Hello! Thank you very much for choosing Suzhou Wangfu Jinke Hotel, and thank you very much for sharing your stay experience with us. Your satisfaction is the driving force of our service. I believe that with your support, we will work hard to do better and strive to bring a warm accommodation environment to every distinguished guest. All the hotel staff are looking forward to your stay again. I wish you: a happy life! Thank you!
Yangjinger
Business Double Room
Stayed in May 2024
Family
3 review
5.0/5
Outstanding
Posted on May 6, 2024
The room is quite spacious and it is convenient to the scenic spots. The best thing is that the hotel is equipped with charging piles. Fast charging is very convenient. We drove until the battery was almost out and it was fully charged in ten minutes. We didn't have to go anywhere else. Very warm service setting
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Response from Property: Dear guest, Hello, thank you for choosing to stay at Suzhou Wangfu Jinke Hotel and sharing your stay experience. I am really touched by your comments. I am glad that the hotel can bring you a wonderful time. Your praise really gives us great encouragement. We will definitely do better and provide every guest with a home-like stay experience. Looking forward to your visit again and wish you a happy life.
Guest User
Business Double Room
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on May 4, 2024
This is the first time I brought my family to Suzhou for a trip. I have stayed in many hotels before. This time I booked Suzhou Wangfu Jinke Hotel. I checked the map. The main reason is that the location of this hotel is very good. There is a complex shopping mall next to it. It is really convenient. There is a subway near the hotel. The subway is still the first choice for holidays. I went to the hotel lobby and took the initiative to help me. I am really grateful. When checking in at the front desk, the service was really considerate. I liked the high floor of the room and the view was very good. I have to say that the hotel experience for this trip was really good. Next time I come to travel, I will still choose Suzhou Wangfu Jinke Hotel. Thank you for the thoughtful service of the hotel staff.
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Response from Property: Dear distinguished guest: Hello! Thank you for your serious review and 5-point praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate in our future services. As well as your affirmation of our service and hotel quality, we will definitely do every detail carefully to make consumers more satisfied. We look forward to your next visit! We will provide you with better service!
Guest User
Deluxe Room (2 beds)
Stayed in May 2024
Family
3 review
4.8/5
Amazing
Posted on May 5, 2024
After many comparisons, I chose this hotel as the hotel for the May Day parent-child trip. It is worth it! The breakfast is rich and varied, and my family praised it. The service is also very thoughtful. From check-in to check-out, every employee is warm and friendly. The VIP reception lady has a sweet smile and a friendly attitude. It happened to be my birthday during the trip, and the ladies thoughtfully arranged a cake 🎂 surprise. It really makes people feel happy, and the location of the hotel is also very convenient, whether it is shopping or playing. This stay experience is very good! Looking forward to having a children's playground
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Response from Property: Dear distinguished guest, hello: Xiaojin is very honored to be your choice of accommodation during your trip to Suzhou. Thank you for your affirmation and evaluation after your personal experience. The failure to receive your 5-star praise means that we still have room for improvement. We hope to have the opportunity to receive you again so that you can see our growth and progress. We also hope that you will feel the friendliness of the city of Suzhou during this trip. We are very much looking forward to serving you again and wish you: a happy life.
Guest User
Apartment Room
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on May 2, 2024
The whole hotel smells very, very good, and the lady at the front desk is very friendly. I especially like the beautiful lady who works at the front desk. She is warm and generous, and it is hard to say goodbye. It is a hotel that I will recommend to my friends. The lobby has a comfortable environment and a light aroma that smells good, making people who are running around feel warm. The breakfast is also quite good. The glass is also used very well, and there is almost no sound even when facing the road. The hotel also has free parking. Very satisfied
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Response from Property: Dear guest: Hello, thank you for your affirmation and support for Suzhou Wangfu Jinke Hotel. We will continue to work hard to provide you and every guest staying in the hotel with a more warm and comfortable environment, as well as satisfactory and high-quality services. We sincerely look forward to your visit again and wish you a happy life.
Guest User
Apartment Room
Stayed in May 2024
Family
7 review
5.0/5
Outstanding
Posted on May 2, 2024
The location is excellent, the transportation is convenient, and it is very convenient to visit scenic spots. The layout is reasonable. There is light music in the lobby, which is very nice. The front desk is efficient, the service is thoughtful and enthusiastic, the room is clean and tidy, the lighting is very good and transparent, the price-performance ratio is super high, and a breakfast is given as a gift. It is very safe to live here. The room supplies are complete. Problems can be solved as soon as possible. It is a very good stay experience!
Original TextTranslated by Google
Response from Property: Dear distinguished guest, hello: Thank you for choosing to stay at Suzhou Wangfu Jinke Hotel and giving such a professional evaluation. We are very grateful for your full score for our service. Your encouragement is the driving force for our continuous progress and improvement. We look forward to meeting you again in the near future. There will be more high-quality services waiting for you. I wish you: a happy life.
Guest User
Standard Parent-child Room
Stayed in Apr 2024
Family
2 review
4.0/5
Very Good
Posted on May 14, 2024
The hotel is a bit old, and the room feels old-fashioned. The shower room has a little musty smell, but it doesn't affect the use. However, I really didn't dare to use the bath towels. The breakfast is OK, rich, and you can eat enough, but the taste is just so-so. However, this hotel is very cost-effective. During the May Day holiday, many Suzhou hotels are too expensive. This hotel is still relatively conscientious. I booked a parent-child twin room with a large bed and a single bed. The sleep was OK. It is a 20-minute walk from Hanshan Temple.
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Response from Property: Dear guest, we are very sorry that this stay did not meet your expectations. The hotel management also attaches great importance to the questions you raised. We will continue to make some optimizations and improvements with the questions and opinions raised by the guests. At the same time, we will strengthen training and optimize service processes. We hope that our efforts can bring guests a better stay experience. Thank you again for your evaluation!
Anonymous User
Business Double Room
Stayed in Apr 2024
Business travellers
4 review
5.0/5
Outstanding
Posted on May 4, 2024
The hotel's overall environment and service are good. It's very good, very close to the place where I was on business, the service is very good and thoughtful, the facilities are also complete, the hygiene is also very good, the location is good, and it is very convenient to buy things. The hotel's breakfast is rich in variety, delicious, and the service is thoughtful and meticulous. I feel at home. The lady at the front desk is very enthusiastic and responsive. I will choose it again next time I stay!
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Response from Property: Thank you for your support and trust in us. Your few words are definitely better than countless compliments. Suzhou Wangfu Jinke Hotel hopes to have more opportunities to serve you and your loved ones. We sincerely look forward to your visit again and continue to provide you with professional services and a perfect stay experience! We also need your continued support! Let us work together and keep moving forward!
Guest User
Superior Room (2 beds)
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 14, 2024
The front desk service is professional, and they also help to upgrade for free. The room has large windows, all of which are bright windows. The breakfast dishes are delicious and varied. The location is convenient, and there are many places to eat around. The transportation is very convenient. The service is efficient. The room is clean and tidy, the bed is of the right height, and the space is large. The restaurant is clean and hygienic and it is very reassuring to eat. The hotel is also close to the city center and is convenient for sightseeing. The things left behind were found in time. Thank you to the beautiful girl at the front desk. I will stay here next time!
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Response from Property: Dear distinguished guest: Hello, thank you for your love for Suzhou Wangfu Jinke Hotel. Every staff of the hotel is delighted to receive your praise. It is because of more and more friends like you who continue to support us that Suzhou Wangfu Jinke Hotel has continued to progress and grow today. Your satisfaction is our greatest motivation. We sincerely look forward to your visit again with your family.