Ibis Sydney Darling Harbour

Ibis Sydney Darling Harbour Reviews

Ibis Sydney Darling Harbour

70 Murray Street, Sydney, New South Wales, 2009, AustraliaView Hotel Details
Ibis Sydney Darling Harbour
Ibis Sydney Darling HarbourIbis Sydney Darling HarbourIbis Sydney Darling Harbour
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Guest Reviews of Ibis Sydney Darling Harbour

7.6/10
Good
97 review
Verified reviews
Location8.4
Amenities7.0
Service7.5
Cleanliness7.6
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All reviews(97)
Positive reviews(80)
Reviews with photos/video(16)
Great location(28)
Clean and tidy(13)
Awesome stay(9)
Loved the view(9)
Friendly host(7)
Amenities were average(6)
Easy to get around(5)
Negative reviews(17)
Guest User
Standard Queen Room with Pyrmont View
Stayed in May 2025
Couple
1 review
9.0/10
Great
Posted on Jun 11, 2025
A great stay only too short. The  experience at the check in was amazing. So grateful to the man who is a huge asset to the hotel. He gave us our bearings and not only helped us he helped a mother with little children. Keep being you.  Had a lovely outlook our the  Harbour. Bed was so comfortable. Have stayed a long time ago.  and will stay again. Thank you for your hospitality.
Response from Property: Dear Guest,Thank you for your lovely feedback. We're so pleased you enjoyed your stay and found our team welcoming and helpful. It’s wonderful to know you appreciated the view and felt comfortable throughout your visit. We look forward to the opportunity of welcoming you again soon.Sincerely,Kyong PangHotel Manageribis Sydney Darling Harbour
Luorifeichejulebu
Superior Twin Room with Darling Harbour View
Stayed in Jun 2025
Traveling with friends
7 review
9.0/10
Great
Posted on Jul 11, 2025
The harbor view was decent, but there was no charging outlet right by the bed.
Original textTranslated by Google
Response from Property: Dear Luorifechiejeulebu,Thank you for your great review. We’re glad you enjoyed the sea view and found the location convenient for your family. Your feedback is greatly appreciated, and we look forward to welcoming you again soon.Sincerely,Kyong PangHotel Manageribis Sydney Darling Harbour
Chloephn
Superior Room With Skyline View
Stayed in May 2025
Family
2 review
10/10
Outstanding
Posted on Aug 2, 2025
Clean room, in CBD area, easy to access to transport and staffs are friendly
Response from Property: Dear Chloe,Thank you for giving us with a great score. We are thrilled to know that you had a wonderful experience during your stay at ibis Darling Harbour. Providing exceptional service and ensuring our guests have a memorable stay is our top priority.We appreciate your recognition and look forward to welcoming you back for another great experience in the future.Sincerely,Kyong Pang Hotel Manageribis Sydney Darling Harbour
Anonymous User
Standard Twin Room with Pyrmont View
Stayed in Oct 2025
Business traveler
16 review
8.0/10
Very Good
Posted on Nov 13, 2025
It was an alright place, the paint was crumbling off the walls, but otherwise it was good, the bed was comfy, but for taller people- the feet hang outside the bed, so just be ready for that
walker smith
Standard Queen Room with Pyrmont View
Stayed in Oct 2025
Couple
4 review
6.5/10
Posted on Nov 12, 2025
Hotel bit in need of renovation. Carpet in hallways frayed and old (and dirty). Room just average; small, basic. Food at breakfast fine, but not cheap. Instructions how to get to the light rail poor and confusing.
Tuomas Ye
Standard Twin Room with Pyrmont View
Stayed in Oct 2025
Business traveler
27 review
7.0/10
Posted on Nov 8, 2025
Stayed at the Ibis Sydney Darling Harbour for 7 nights. While the location is excellent — just a short walk to Darling Harbour and the ICC Convention Centre — the overall experience was underwhelming. Check-in wasn’t a great start, as the front desk staff member who assisted me was quite grumpy and unwelcoming. Breakfast was the same every morning with a very limited selection, which got boring quickly. The room was clean but had several issues: the shower was hard to adjust, constantly swinging between too hot or too cold, and the walls were thin, so I could clearly hear noise from the neighbouring rooms. The convenient location is definitely a plus, but overall the stay did not feel like good value for money.
Response from Property: Greetings Tuomas,Thank you for sharing your feedback regarding your recent stay at Ibis Sydney Darling Harbour. We are pleased to hear that you appreciated our convenient location, allowing easy access to Darling Harbour and the ICC Convention Centre.However, we regret to learn that your experience did not meet your expectations. We take your comments about the check-in process seriously and will remind our team of the importance of providing a welcoming atmosphere. Additionally, we understand that a limited breakfast selection can be disappointing, and shall pass the feedback to our kitchen team as a matter of improving our offerings. Your concerns regarding the shower temperature and sound insulation in your room are noted. We strive to maintain high standards of comfort and will ensure this feedback is communicated to our maintenance team. Regards,York RobilliardGuest Experience CoordinatorIbis Sydney on Darling Harbour
Guest User
Standard Queen Room with Pyrmont View
Stayed in Jun 2025
Couple
3 review
9.5/10
Amazing
Posted on Sep 3, 2025
Wonderful stay!! The Room were clean & comfortable. Friendly Staffs. Great location & Highly recommended. Will definitely stay again!!
Response from Property: Dear Guest,Thank you for taking the time to leave us a positive rating. We’re pleased to know you enjoyed your stay and truly appreciate your support. We look forward to welcoming you back for another enjoyable visit soon.Kind regardsZayne BoonGeneral Manageribis Sydney on Darling Harbour
Guest User
Standard Room with 1 double bed, Harbour view
Stayed in Jun 2025
Business traveler
10 review
2.0/10
Posted on Jul 4, 2025
Hotel staff sam agree to cancel the booking for free for some reason .but the result is negative.I dun know why how this hotel could be a four star hotel,but the fact that it was more like a three star or even a two star hotel
Response from Property: Dear Guest,Thank you for taking the time to share your feedback. I'm truly sorry to hear about your experience and the confusion regarding your booking cancellation.We’d like to better understand what happened and assist you further. Please don’t hesitate to contact us directly on (02) 9563 0888 so we can investigate and resolve this for you.Your comments about the hotel’s condition are also noted. We’re committed to improving wherever possible, and feedback like yours helps guide us.We hope to have the opportunity to welcome you back in the future for a much-improved experience.Sincerely,Kyong PangHotel Manageribis Sydney Darling Harbour
Guest User
Superior Queen Room with Darling Harbour View
Stayed in Nov 2024
Couple
1 review
4.5/10
Posted on Dec 28, 2024
Upon arrival was given the keys to the room. We opened the room and the room was messy as if someone had just checked out . The receptionist apologised and said it’s a mistake and gave us another room . The other room looked ok but felt like not being opened for a few days . Upon checking out next day noticed a red spot on my left side of Back which spread to middle of back . It was some bed bug or spider which caused me discomfort for the next 6-7 days to come .this hotel definitely needs to update their hygiene . I am a frequent traveller and this is the first time it happened . Hotel should double check the rooms for hygiene in bedding before giving to paying customers .
YYDS2025
Standard Queen Room with Pyrmont View
Stayed in Jun 2025
Solo traveler
35 review
8.0/10
Very Good
Posted on Sep 16, 2025
Very small room and simple facilities. Good location without much service there.
Response from Property: Dear YYDS2025Thank you for sharing your feedback. We’re pleased to hear that you found our location convenient for exploring Darling Harbour and the surrounding areas.We understand your comments regarding the room size, facilities, and level of service. Our aim is to provide clean, comfortable, and practical accommodation in a central location, and your feedback helps us identify where we can improve the overall guest experience.We truly appreciate your honest comments and hope to have the opportunity to welcome you back to Ibis Sydney Darling Harbour for a more enjoyable stay in the future.
Guest User
Superior Twin Room with Darling Harbour View
Stayed in Sep 2025
Family
1 review
9.5/10
Amazing
Posted on Oct 8, 2025
it had an amazing view looking down at darling harbour
Response from Property: Greetings,Thank you for your kind words regarding the view from our hotel.We are delighted to hear that you enjoyed it during your stay at ibis Sydney Darling Harbour. We look forward to seeing you again at the Ibis!Regards,York RobilliardGuest Experience CoordinatorIbis Sydney Darling Harbour
Guest User
Superior Queen Room with Darling Harbour View
Stayed in Mar 2025
Family
1 review
7.5/10
Posted on Apr 24, 2025
Check in staff were lovely. Great location with convenience the convenience to everything. Rooms are very outdated and could do with an upgrade. Room I was staying it floor was dirty and was an iron patch on the couch
Response from Property: Dear Guest,Thank you for taking the time to share your feedback. We’re pleased to hear you found our check-in staff lovely and our location convenient for your stay. We sincerely apologise that the room condition did not meet your expectations. Your comments regarding cleanliness and the room’s condition have been shared with our team for review and improvement. We appreciate your insights and hope to have the opportunity to welcome you back in the future.Sincerely,Kyong PangHotel Manageribis Sydney Darling Harbour
Guest User
Standard Queen Room with Pyrmont View
Stayed in Dec 2024
Couple
1 review
5.5/10
Posted on Jan 14, 2025
The hotel has a great location, however the amenities are very poor. The cleanliness of the room also wasn’t good till we asked for housekeeping. For the value paid, there was plenty of options with same price and much better quality hotel.
Response from Property: Dear Guest,Thank you for taking the time to share your feedback. I’m glad to hear you found our location convenient, but I’m sorry to learn that the amenities and cleanliness did not meet your expectations. Your comments have been noted, and I’ll address these concerns with our housekeeping and operations team to ensure improvements are made.We value your feedback and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Kyong PangHotel ManagerIbis Sydney Darling Harbour
Guest User
Superior Room With Skyline View
Stayed in Feb 2025
Couple
2 review
5.0/10
Posted on Mar 26, 2025
Booked through trip.com app, but they double charged us when checked in
Response from Property: Dear Guest,Thank you for your feedback. We’re very sorry to hear about the billing issue you experienced. This is certainly not the service we aim to provide. Please don’t hesitate to contact our team directly so we can investigate this further and ensure it is resolved.Sincerely,Kyong PangHotel ManagerIbis Sydney Darling Harbour
Sanhetanchangpaixuanshou
Superior Queen Room with Darling Harbour View
Stayed in Apr 2025
Business traveler
27 review
10/10
Outstanding
Posted on Aug 4, 2025
Conveniently located for the convention center.
Original textTranslated by Google
Response from Property: Dear Guest,Thank you for your outstanding review. We're delighted you enjoyed your stay and found our location convenient for visiting the convention centre.We appreciate your perfect scores and hope to welcome you back again soon.Sincerely,Kyong PangHotel Manageribis Sydney Darling Harbour