lavande hotels(Tianshui Railway Station Store) Reviews

Name: lavande hotels(Tianshui Railway Station Store)
Address: Shangbu Road East, Maiji District, Tianshui, Gansu, China, Shangbu Road East, Mainland, China
Rating: 9.2

lavande hotels(Tianshui Railway Station Store)

Shangbu Road East, Maiji District, Tianshui, Gansu, ChinaView Hotel Details

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Guest Reviews of lavande hotels(Tianshui Railway Station Store)

9.2/10

Very Good

438 review

Verified reviews

Location9.2

Amenities9.2

Service9.2

Cleanliness9.3

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All reviews(438)

Positive reviews(426)

Reviews with photos/video(74)

Friendly front desk staff(48)

Near shopping area(31)

Classy environment(30)

Easy to get around(23)

Convenient parking(23)

Convenient for shopping(22)

Perfect for business trips(15)

Would stay again(13)

Negative reviews(12)

kanthamart

Deluxe 2-bed Room

Stayed in Feb 2025

Family

24 review

10/10

Outstanding

Posted on May 1, 2025

Clean, fragrant lavender, comfortable There are many restaurants and large shopping malls There is a bus near the hotel to Maijishan The staff is lovely

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Response from Property: Thank you very much for your praise of our hotel. We are your loyal service provider and your warm home. We will keep working hard to make you feel the warmth and comfort of home.

Wai Fai

Elegant Queen Room

Stayed in Dec 2024

Family

4 review

10/10

Outstanding

Posted on Jan 7, 2025

First time staying at Lavande, I felt very good. I followed AutoNavi to the hotel parking lot, parking was convenient, and I went straight to the sixth floor lobby to check in. The hotel is newly decorated, the room and lobby are elegant, the bed is comfortable, and the place is clean. The front desk service is in place. I like the equipment in the fitness room. You can also do laundry. The location is good, there is a shopping mall and pedestrian street downstairs, which is convenient for eating and shopping. The breakfast is average, I don't know if it's because there are fewer people in the off-season. It's good for filling up your stomach, but I don't recommend it if you have requirements or you can check it out before buying.

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Response from Property: Hello, I am your housekeeper Li Xiaolan. It is a great honor to serve you. Thank you for your praise and recognition. We will continue to work hard! We look forward to your next visit and wish you all the best. Our breakfast is prepared according to Lavande standards, with about 26 varieties. I also actively accept your suggestions to enhance the breakfast categories. You can try our breakfast next time you stay!

Anonymous User

Deluxe Queen Room

Stayed in Sep 2024

Couple

84 review

10/10

Outstanding

Posted on Oct 13, 2024

The girl at the front desk is very nice. Ctrip's location is wrong, so I have to call the front desk to ask for the navigation address. The hotel has two washing machines with drying functions. It may be the off-season and the hotel is undergoing renovations. The back of the hotel building (picture 1) is also being renovated. There is a school next to it, and songs will be played in the morning. The hotel is in a good location, with food, drinks and a coffee shop downstairs.

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Response from Property: Hello, I am your little housekeeper Li Xiaolan. We have updated the navigation location accurately and the transportation is convenient. We are very honored to serve you. Thank you for your praise and recognition. We will continue to work hard! Welcome home next time~

Guest User

Deluxe Queen Room

Stayed in Sep 2024

Travelling with friends

2 review

3.0/10

Posted on Oct 4, 2024

1. The hotel’s water and sewer pipes are not soundproofed? You can clearly hear the water running next door. I was woken up by the loud sound of water flow several times in the middle of the night. I couldn't sleep well at all (listen to the video for yourself) 2. The hygiene is so poor. For the first time, the hair on the bathroom floor drain was not clean. Pictures. See for yourself how disgusting it is! 3. I was unlucky to encounter a noisy child next door. I communicated with the front desk, but no solution was provided. I endured it until the early morning before the next door became quiet. This stay was like staying in a large courtyard. Basic sleep and hygiene were not guaranteed. I would not choose this brand of hotel again.

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Response from Property: Dear customer, first of all, thank you very much for choosing our hotel. At any time, the arrival of every customer, including you, is our greatest honor. We sincerely apologize to you for your feedback. It is indeed a new store. We also discovered the sound of hydraulic pipes that day and are now working hard to rectify it. Hygiene issues should not be a problem in any case, but Xiaolan assures you that Xiaolan’s family really attaches great importance to the quality of hygiene. There really is no hair problem in other rooms. We have made a deep review and punished the hair problem in your room. All friends are also asked to supervise. After receiving your feedback about the noisy noise next door, the hotel called to remind you and knocked on the door several times to inform you. It still disturbs your rest. terribly sorry! We humbly accept all your comments. However, as a Lavande brand, the overall environmental configuration and hygienic quality are good, so please trust our brand.

Anonymous User

Elegant Queen Room

Stayed in Sep 2024

Travelling with friends

1 review

10/10

Outstanding

Posted on Oct 17, 2024

The room is pretty good1111111111111111111111111111111111111111111111

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Response from Property: It is a great honor to serve you. Thank you for your praise and recognition. Xiaolan will keep up the good work. Do everything carefully. Looking forward to meeting you next time!

Guest User

Deluxe Queen Room

Stayed in Jul 2025

Travelling with friends

2 review

9.7/10

Amazing

Posted on Aug 26, 2025

酒店坐落於秦州區核心地段，與天水市政府僅一街之隔，步行5分鐘即可抵達國家4A級景區伏羲廟。清晨漫步古城石板路，看朝陽為明代建築羣鍍上金邊，聽廟內古柏間鳥鳴啾啾，這種時空交錯的體驗堪稱文化旅行者的至高享受。更驚喜的是，酒店毗鄰"秦州食光"美食街，夜幕降臨時，可品嚐到呱呱、然然、豬油盒等傳承千年的天水味道，連地道的天水麻辣燙都能在光明巷夜市找到最正宗的版本。對於自駕遊客，酒店提供免費停車場，驅車20分鐘即可探祕東方雕塑館——麥積山石窟，沿途還能欣賞隴右山水的層巒疊嶂。

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Response from Property: 非常感謝您對我們酒店的評價，我們將一如既往地提供優質的服務和設施，讓您的下一次入住體驗更加愉悦。

Guest User

Deluxe 2-bed Room

Stayed in Jul 2025

Family

11 review

6.5/10

Posted on Aug 18, 2025

洗澡間可以播放音樂，這個比較新穎。房間裏無洗澡用拖鞋，無潤膚品，電話鈴聲太大（半夜被嚇到），餐食品種太少，包子不新鮮，有異物。服務員總體態度一般，攜程用户不升級，無延時退房。

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Response from Property: 尊敬的客户，非常抱歉給您不好的入住體驗。為避免塑膠拖鞋不夠安全，房間拖鞋是一習性棉質拖鞋，這個是根據品牌標準配置的。我們每個房間衞生間都有地巾的，浴室地面是防滑材質。您洗澡不用穿拖鞋，洗完澡後地巾放地上乾擦腳即可。早餐品種問題和包子不新鮮問題，我們會做好監督和更換供應商工作。感謝您的評價，我們會自我整改，希望下次能給您很好的入住體驗。再次向您致歉。

Bon voyage !

Deluxe Queen Room

Stayed in Jun 2025

Family

62 review

9.7/10

Amazing

Posted on Jul 25, 2025

酒店位置很優，旁邊就是商場及步行街，吃飯購物都極為方便。乾淨衞生、服務周到，浴間還能播放音樂，花灑壞了向前台反應後很快便來修復，衹不過洗澡水壓感覺還是不夠力，熱水也有點不夠熱。早餐服務員很貼心，會主動幫忙烤麪包，接近用餐結束時間，還會詢問有什麼需要再補給的。🥰🥰 洗衣間衹有一個洗衣機和一個乾衣機，感覺有些不夠用，還有人拿洗衣機當乾衣機使用時就是1、2個小時，洗衣服就要等更久☹️☹️

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