Motto by Hilton Tulum Reviews
Motto by Hilton Tulum
Avenida Coba Sur S/N, entre Calle, Colonia Centro, Tulum, MexicoView Hotel Details
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1 night
Motto by Hilton Tulum Guest Reviews
4/5
Very Good
63 review
Verified reviewsLocation3.9
Amenities3.9
Service4.0
Cleanliness4.0
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All Reviews(63)
Positive reviews(51)
Reviews with photos/video(4)
Negative reviews(12)
Fraser
1 QUEEN BED ROOF ACCESS AND VIEW
Stayed in Jan 2023
Solo travellers
68 review
Outstanding
Posted on Feb 3, 2023
Fantastic hotel! Staff were very friendly and always helping me with any questions
Guest User
1 QUEEN BED ROOF TOP ACCESS
Stayed in Dec 2023
Couples
4 review
Posted on Dec 23, 2023
Very modern and clean hotel!
Except small bed for 2 people and very small rooms! Tulum very expensive restaurant on the beach
Recommends the aldea sama sector a1 km from hotel motto
Restaurant a bit more reasonable
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Guest User
1 QUEEN BED
Stayed in Mar 2023
Friends
2 review
Posted on Mar 17, 2023
The bath water itself is very small, and the water suddenly cut off in the middle, so I came out to wait for the water, and then went in for a bath after half an hour. It is not soundproof, and the rooms are designed to be close to each other. In the morning, the sound of cleaning the doors of each room made me unable to sleep.
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Guest User
BUNK BEDS-1 TWIN BED OVER 1 QUEEN BED
Stayed in Mar 2023
Family
28 review
Posted on Mar 17, 2023
Staying in a youth hostel hotel at the cost of a domestic five-star hotel, the most rudimentary hotel in the itinerary, does not provide water and breakfast, it is really expensive and small. Very few people give negative reviews. This time I stayed for the Hilton name, so disappointed. It should be said that this Hilton is not the other Hilton? Otherwise it really subverted my impression of Hilton.
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Anonymous User
1QUEEN MOBILITY/HEARING ACCESSIBLE 3X3 SHOWER
Stayed in Jan 2023
Couples
23 review
Very Good
Posted on Feb 12, 2023
The room is very small, the facilities are very good, as is the roof top.
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Guest User
1 QUEEN BED ROOF TOP ACCESS
Stayed in May 2023
Solo travellers
1 review
Very Good
Posted on May 28, 2023
The room was very small and had a rooftop view, but the view was only on the 4th floor, so it wasn't that good, and I could see the window next door, so I had to keep the blinds open every day. The pool is small, but the interior is very neat and pretty. The female staff was a little rude when I checked in.
Other staff are friendly
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AKIRA GUSHIKEN
FLEX ROOM WITH 1 QUEEN WALL BED
Stayed in Aug 2023
Friends
3 review
Posted on Sep 5, 2023
The good service
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Tuan
Stayed in Mar 2024
Other
Outstanding
Posted on Mar 1, 2024
Location was perfect to explore Pueblo efficiently. Stores and shop were walkable, easy to get cabs to the beach. Bike rentals were close by and the hotel provided bikes. Rooftop was beautiful.
Erica
Stayed in Feb 2024
Other
Posted on Feb 20, 2024
The property is nice. However, the beds are extremely hard and uncomfortable. The pool area is nice. Customer service was good. You can bike to the downtown area, but you will need a taxi for the beaches.
Mathew Francis
Stayed in Feb 2024
Couples
Very Good
Posted on Feb 1, 2024
This hotel is modern, and well maintained. The staff are helpful, friendly and knowledgeable.
The rooms are nicely furnished, however the washrooms offer little privacy.
The 10usd credit per day that you are given can only be used on the rooftop pool bar.
alexis
Stayed in Jan 2024
Family
Posted on Jan 11, 2024
The house keeping service was terrible!. No bathroom towels asked several times no blankets asked several times and no body wash asked several times
Seanee
Stayed in Jan 2024
Other
Outstanding
Posted on Jan 3, 2024
Excellent service at Motto Tulum. Lots of amenities and things to do nearby. Free parking and there are rentals for bikes and scooters, Pool is beautiful and great poolside service and poolside restaurants. This place is designed really nicely. Rooms are small but meant to tap into a simplistic hotel stay and encourage you to go out and explore. Also very very impeccable cleaning.
Geoffrey
Stayed in Dec 2023
Business travellers
Outstanding
Posted on Dec 23, 2023
The hotel was perfectly positioned to get to the beach quickly on a scooter (which could be rented down the block), walk to amazing taco stands and the rooftop pool/restaurant & gym were first class. I’d stay here again in a heartbeat. Friendly staff that all spoke good English too… which is kind of rare in Tulum.
Yuriria
Stayed in Dec 2023
Family
Outstanding
Posted on Dec 16, 2023
Is vey nice , rooms are basic and small, but clean and modern . You need to buy your own water , no microwave, neither coffe machine , you need to pay extra tax at your arrivals
Vanessa
Stayed in Dec 2023
Family
Outstanding
Posted on Dec 7, 2023
This hotel is very clean, it smells like a spa the minute you walk in. The staff is welcoming and informative. They give you information and will help you with anything you need. The pool area is very nice. The only thing I would say is a con is the rooms are small and there are only two restaurants, however there is plenty of dining options within walking distance.special thanks to Leo, and Clara!
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