The Sebastian - Vail

Marriott's StreamSide Birch at Vail

"We recently stayed at Marriott's StreamSide Birch At Vail and were granted a late checkout. However, when we returned to our room before the agreed time, housekeeping had removed all our items, including food and drinks and personal items. The hotel manager initially promised compensation and a free stay but has since been unresponsive. This lack of follow-through is highly disappointing and unprofessional. I would not recommend this hotel due to their poor handling of guest issues and failure to provide promised compensation. We were not looking for anything more than a reimbursement for the items that were taken but we have had no follow through."

Vail's Mountain Haus at the Covered Bridge

Legendary Lodging at the Ritz Carlton Residences Vail, A Vail Resorts Property

"Unfortunately, our experience here was scarred by a theft that occurred while we were staying in one of the residences. As we were waiting for our room to be cleaned, we set down hats and gloves on one of the tables in the hallway. As we stepped outside to take a family picture with our family, when we came back a $450 Moncler hat was stolen. We were outside from 1:45-1:55 and there was a camera right above the table the hat was stolen from. We immediately brought the issue to management and they said they would check the cameras. After hearing nothing for four hours, we went back and asked again and the manager had forgot?? She then said that sometimes it takes security a long time to get an answer and we should have an answer in the morning. The next morning the same manager said she could do nothing about it and that we should hear from claims in the next week. Well, it's been a week and still have not heard from Ritz Carlton claims or security, and no one seems to want to respond or care? Very very very disappointed that a five star hotel would let this happen and not take any action or care about their guests. We heard from other guys that this type of thing has happened before as well there. Be aware!"

Bluegreen's StreamSide at Vail

Simba Run Vail Condominiums

"We had a comfortable stay at Simba Run for family of four. It had excellent amenities like full kitchen, washer/dryer, pool, gym, parking and ski shuttle. The only thing missing is blackout blinds or curtains. The service staff are very nice people and they are always available to help."

Antlers at Vail Resort

Austria Haus Hotel

The Galatyn Lodge

"Wonderful stay at the Galatyn Lodge! Love the location on the edge of town, and closer to Betty Ford gardens. The Lodge is very clean, quiet, and a great place if you're travelling with your pet. Our lodge room was very clean and comfortable. Josh and Jody at the front desk are incredibly helpful, friendly, and made sure we had everything we needed for our short weekend trip. We've stayed at a lot of places in Vail, and the Galatyn is the best. Will definitely be staying here again!"