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"Very helpful staff"

"The clerks are very heartwarming. They answered all my questions for traveling and gave me some advice in English. The last day after checking out, the clerk even led me to the minibus station, telling me how to go to the Van Castle. The breakfast they offers is traditional Turkish breakfast. While the sound insulation effect of the room is very bad. Every night I will wake up because of the noise outside. If you are not strict with the sound, I strongly advice you to book this hotel."

"Location definitely worth to choose this hotel you can walk modt of everywhere in central area very close by to airport and intercity bus station. Housekeeping needs bit more paying attention to not to creating issues on stay. Rest of all tge staff members very kind helpful"

"We stayed for 10 nights. It was really clean. The staff was excellent. The transfer was good. The hotel manager, Mr. Arkan, was a respectful man. He helped us a lot. Excellent access to everything. Shopping center, bakery, supermarket, pharmacy. Everything was good. The breakfast was good. The only problem was that the breakfast was not charged. You had to go early, otherwise everything was good."

"This hotel looked like it needs some refurbishing but it does have a strong point in that it right on Lake Van. I had a few issues during my stay but were resolved immediately. The room I was first given smelled of drainage pipes so they immediately gave me another. In the evening, I realised my hair dryer was broken. They immediately sent someone to fix it. The next day, the water from my toilet no longer worked. They sent someone to fix it immediately while I had breakfast. They are very quick to solve any problems. I loved the breakfast, so much variety. And I am grateful that they let me have my room a bit earlier which many hotel won’t even if they could. The staff are great."

"While travelling back to the UK, I had to stay one night in Van, Turkey to catch an early flight the next morning. I was very lucky to find this wonderful hotel in Van city. The hotel was very clean, warm, and comfortable, which was exactly what I needed after a long journey. A special thank you to Sarhaad, the receptionist/manager. He was an extremely kind and welcoming gentleman. His English was excellent, and he was always happy to help with anything I needed. It made my stay much easier and more pleasant. The price was also very fair, and the hotel itself was spotless. One thing that really stood out to me was the elevator – it had a beautiful design with cultural decoration, which made the place feel unique and memorable. I truly enjoyed my stay there and was able to rest and recharge for my journey the next day. I highly recommend this hotel to anyone visiting or passing through Van ."

"The hotel room showed the sign of age but it was still clean. I was happy to have offered an upgrade of room with good view of the Van lake. Unfortunately, I couldn’t sleep well because the centralised air conditioning system made me sweat throughout the night. The room was so hot! Staff were helpful and polite. Breakfast offered many choices of food. We also dined in the restaurant. Staff were friendly and helpful and the food was average."

"I've been there with my wife for 4 nights. The room was tidy and clean. The towels and blankets were perfectly clean too. The bathroom was spotless, but the shower cabin needs to be renovated I guess. There were Persian-speaking reception that could be so helpful for Iranian. They were so polite and welcoming, especially Mahan. They have a Persian nightclub there. I didn't go, but I guess it's cool. Location is so close to the Chumhuriat street. There are almost some shops and supermarkets like A101. Breakfast is not wow, but fine, with various jams, butters, cheeses, eggs, and such. Restaurant staff are really welcoming. Overall it is worth it."

"I have been coming to Van every week for years. This is the first time I have stayed in such a clean hotel. The staff was also modest and friendly. It seems like it will be a hotel I will choose often."

"It is new building and clean. Staffs are friendly & nice. Most important thing in this hotel is The reception Lady👍 She has the most important roll in managing hotel. She will help you with anything you ask regardless wether your question is About the hotel services or shopping out ir finding a suitable place. This lady is the Real important Key in this hotel. I wouldn’t recommend this Hotel without this lady sitting in reception seat👍👍👍 Thank you🙏🏻"