"Great hotel to lay your head down for the night. Do be aware there is a deposit for stay, but it can be paid in cash and returned at checkout after room inspections."

"Great location during our travels."

"It’s Avery nice hotel rooms are very clean and staff is great breakfast was good also. The pool is heated which was nice and it is very good size. Excercise area was up to date and also clean guest laundry was handy since we were traveling and didn’t pack much for the trip."

"The room was nice and cleaned the staff was very friendly"

"We stayed at Country Inn and Suites in Waterloo, Iowa on Hammond Ave on June 7, 2025. We were staying for a soccer tournament and so we paid a decent amount of money ($191 total for one night). When we arrived, our room was missing a shower curtain and 2 pillows (the pillowcases were on the desk). Our teammates room was missing window curtains, which the front desk "fixed" by hanging white sheets over the window. The kids were enjoying the pool. The door to the outside was propped open so anyone could come and go. Several young people were going outside to vape. I was charged a $100 fee for smoking. I do not smoke so I called the hotel the next week. They said they would issue me a refund but it would take 5-7 business days. July 29th I realize the fee has never been refunded so I call the hotel back. Now they tell me they aren't able to offer refunds for that. Jessica tells me I have to have it disputed with my bank. Casey the manager is too busy to talk to me. This hotel is nowhere near worth the nearly $200 I paid for one night, but I'm really not okay paying an extra $100 for something I didn't do. It is ridiculous to have to go through a bank dispute to have it refunded."

"Very nice place and quite a good location. I liked staying here!"