Campanile Hotel (Xi'an Lintong Terracotta Warriors and Horses West Garden Metro Station)

Campanile Hotel (Xi'an Lintong Terracotta Warriors and Horses West Garden Metro Station) Reviews

Campanile Hotel (Xi'an Lintong Terracotta Warriors and Horses West Garden Metro Station)

No.1 Huaqing Road, Lintong District, Xi'an, Shaanxi, 710600, ChinaView Hotel Details
Campanile Hotel (Xi'an Lintong Terracotta Warriors and Horses West Garden Metro Station)
Campanile Hotel (Xi'an Lintong Terracotta Warriors and Horses West Garden Metro Station)Campanile Hotel (Xi'an Lintong Terracotta Warriors and Horses West Garden Metro Station)Campanile Hotel (Xi'an Lintong Terracotta Warriors and Horses West Garden Metro Station)
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Guest Reviews of Campanile Hotel (Xi'an Lintong Terracotta Warriors and Horses West Garden Metro Station)

9.5/10
Outstanding
963 review
Verified reviews
Location9.5
Amenities9.4
Service9.5
Cleanliness9.5
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All reviews(963)
Positive reviews(945)
Reviews with photos/video(166)
Convenient location(186)
Easy to get around(163)
Close to metro(113)
Delicious breakfast(81)
Friendly front desk staff(72)
Large rooms(42)
Perfect for kids(19)
Has rooms for families(10)
Negative reviews(18)
Lay Ing
Deluxe Family Smart Room
Stayed in Apr 2024
Family
16 review
9.5/10
Amazing
Posted on May 26, 2024
the location is excellent as very close to metro station. Wise to travel from xi an shi to lintong by metro. It's very convenient. The room is big and clean.
Response from Property: Dear guest: Hello! Thank you for your trust in Campanile Hotel Xi'an Lintong Terracotta Warriors West Garden Subway Station! Thank you for your generous praise and strong recommendation! It is really hard to leave Campanile Hotel Xi'an Lintong Terracotta Warriors West Garden Subway Station. Campanile Hotel Xi'an Lintong Terracotta Warriors West Garden Subway Station is your most beautiful and warmest home in Lintong. Remember to come back often when you have time!
Guest User
Superior Queen Room
Stayed in Mar 2024
Solo travellers
13 review
10/10
Outstanding
Posted on Jun 17, 2024
Great hotel!!! The front desk was helpful and kind. They offer a lot of information about touristic places.
Response from Property: When Xiaokang saw your good comments, Xiaokang was moved, hee hee, to provide guests with quality experience is the pursuit of all the staff of Campanile hotel and work hard for it every day, You meet us and find us so many advantages, we can see your love for us from between the lines, dear, if you love, please love deeply, we will cherish it, remember to go home.
Anonymous User
Superior Queen Room
Stayed in Mar 2024
Solo travellers
2 review
9.0/10
Great
Posted on Apr 11, 2024
comfortable bed. Very near metro. Just that I am not able to get hot shower even turn the tap to hot. Room clean. Lobby space big.
6/9
Response from Property: When Xiaokang saw your good review, Xiaokang was touched. Hehe, providing guests with quality experience is the pursuit of all our employees at Campanile Hotel and what we work hard for every day. You met us and found so many advantages in us. Your love for us can be seen between the lines. Dear, if you love, please love deeply. We will cherish you even more. Remember to go home~
Guest User
Deluxe Family Smart Room
Stayed in Mar 2024
Family
3 review
10/10
Outstanding
Posted on Apr 28, 2024
I stayed here for two nights and can’t say enough good things about it. The room is big and clean, the staff are friendly and helpful. I believe the amenities are nicer than many hotels in the same price range. The breakfast has many vegetable options which I like (but not vegetarian, as they are cooked in animal fats or broth). The location is unbeatable if you come to watch the late night show of Song of Eternal Regret (长恨歌）like me， - it is only a stroll to and from the theater which is located in the famous Huaqing Palace, I recommend this hotel without reservation.
Response from Property: When Xiaokang see your praise of the moment, Xiaokang moved, hee hee, to provide guests with quality experience is our Campanile hotel staff's pursuit and daily efforts to pay for the work, you meet us, found us so many advantages, from the lines can see your love for us, dear, if love, please love, we will double cherish, remember to go home ~
Zhumingfu「mingyunengyuan」
Deluxe 2-bed Room
Stayed in Oct 2024
Family
5 review
10/10
Outstanding
Posted on Nov 17, 2024
卫生：OK 环境：OK 设施：OK 现磨自助咖啡:OK
Response from Property: 尊敬的賓客: 您好! 感謝您 5 分的點評哦! 每個城市總會有讓人惦念的理由， 每個季節 都有我們難捨的景色，每個酒店都有他們甜美而有温馨的回憶，希望 康鉑會是您回憶裏最温馨最獨特的那個! 常回康鉑看看哦， 祝: 安好!
Guest User
Cozy Queen Room
Stayed in Feb 2023
Business travellers
19 review
10/10
Outstanding
Posted on Mar 8, 2023
Oooookk
Response from Property: Campanile Hotel (Xi'an Lintong Terracotta Warriors and Horses West Garden Subway Station Branch) saw your good comments and felt your satisfaction with us through the screen. I am really touched. Xiaokang's location is really good, you can see it when you get out of the subway; our unique design style, comfortable and clean living environment, and complete facilities and equipment are the reasons why everyone chooses Xiaokang. Let relatives see Xiaokang's smile and feel Xiaokang's sincerity is our goal. Xiaokang will make persistent efforts, let's work hard together
Andrés-Explorando
Cozy Queen Room
Stayed in Oct 2024
Couple
13 review
10/10
Outstanding
Posted on Nov 27, 2024
The hotel is in a great location and very clean. The only thing we didn't like was that there was a person smoking near the elevator and in the hallway between the gas stations in the rooms there was a slight smell of cigarettes. However, our room didn't have any smell of cigarettes. The service at the reception was extraordinary. Shi and his colleague helped us use the coffee machine, provided us with water and helped us with recommendations for tourist sites.
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Response from Property: Dear guest: Hello! Thank you for choosing Campanile Hotel. We are glad that you have a pleasant stay in the hotel. Thank you for your support and trust in the hotel. Thank you for your valuable suggestions. We will continue to work hard to provide you with a more comfortable and warm stay experience. We look forward to your visit again!
Xiaowangbuhuidaqiu
Cozy Queen Room
Stayed in Sep 2024
Traveling with friends
33 review
10/10
Outstanding
Posted on Oct 23, 2024
Facilities: All basic facilities are available Hygiene: Clean, tidy and comfortable Environment: The subway entrance is downstairs, and travel nearby is convenient and fast Service: The auntie and the garage security uncle are very good👍
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Response from Property: The moment Xiaokang saw your good review, Xiaokang was touched. Hehe, providing guests with quality experience is the pursuit of all our employees at Campanile Hotel and what we work hard for every day. You met us and discovered so many advantages of us. Your love for us can be seen between the lines. Dear, if you love, please love deeply. We will cherish you doubly. Remember to go home
felix4real
Cozy 2-bed Room
Stayed in Sep 2024
Family
2 review
10/10
Outstanding
Posted on Oct 20, 2024
The girl at the front desk was very considerate and the communication was smooth. The hotel facilities were also very new and very close to the attractions. Great
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Response from Property: Dear guest: Hello! Thank you for your support of Xiaokang! Life is a test paper, which contains multiple choice questions, fill-in-the-blank questions, true or false questions and essay questions. I hope Xiaokang will be your easiest choice and the most satisfactory answer! Welcome back! Wish you: well!
Guest User
Elegant 2-bed Room
Stayed in Sep 2024
Family
8 review
10/10
Outstanding
Posted on Oct 6, 2024
The hotel is in a very good location, very close to Huaqing Palace, and there is a subway station right outside. The room is very tidy and clean, and all facilities are intelligently controlled. The staff has a good service attitude and is very attentive. The hotel has a travel guide, which is very considerate. The accommodation experience is very good, and the breakfast is complete and tastes good. It is a hotel worth recommending. If you are going to Huaqing Pool and Terracotta Warriors, you can choose to stay here! ! !
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Response from Property: Dear guest: Hello! Thank you for your 5-point review! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope Campanile will be the warmest and most unique one in your memory! Come back to Campanile often, and I wish you well!
Anonymous User
Cozy 2-bed Room
Stayed in Feb 2025
Other
8 review
4.0/10
Posted on Mar 29, 2025
The toilet was not cleaned, which was disgusting, and they just brushed it off by saying they forgot to clean it.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Wxiansir
Cozy 2-bed Room
Stayed in Aug 2024
Traveling with friends
19 review
7.5/10
Posted on Sep 20, 2024
The location is very good. There is a subway station right outside the hotel. The hotel cleaning staff is very friendly. They greeted us and gave us two extra bottles of water. However, the air conditioning system is not very good. Even after changing the room, it still didn't cool down.
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Response from Property: 尊敬的客人，非常感謝您對我們酒店的評價和反饋。我們非常高興您對我們的地理位置和保潔人員的服務表示滿意，這也是我們一直努力追求的目標。同時，我們也非常抱歉您在入住期間遇到了空調系統的問題，給您帶來了不便和困擾。我們深刻反思，這是我們酒店自身管理不到位的原因，我們將會加強對設備的維護和管理，確保設備的正常運行。為了解決您的問題，我們已經採取了具體的整改措施，對空調系統進行了全面檢查和維修，確保每一間客房的空調都能正常製冷。我們也會加強對設備的日常維護和保養，以確保設備的長期穩定運行。最後，我們再次向您表示誠摯的歉意，並保證我們會一如既往地為每一位客人提供更好的服務和更舒適的住宿體驗。希望您能再次光臨我們的酒店，我們將竭誠為您服務。
Laureline
Superior Queen Room
Stayed in Feb 2025
Solo travellers
10 review
8.0/10
Very Good
Posted on Mar 29, 2025
Pleasant room. The hotel's location is convenient for visiting the Terracotta Army (Didi is a must).
Original TextTranslated by Google
Response from Property: When Xiaokang saw your good review, Xiaokang was touched. Hehe, providing guests with quality experience is the pursuit of all our employees at Campanile Hotel and what we work hard for every day. You met us and found so many advantages in us. Your love for us can be seen between the lines. Dear, if you love, please love deeply. We will cherish you even more. Remember to go home~
Piaoyi-888
Cozy 2-bed Room
Stayed in Jul 2024
Family
93 review
9.0/10
Great
Posted on Aug 22, 2024
This time, on my first night in downtown Xi'an, I accidentally booked a hotel of this brand on Ctrip. I felt that the cost-effectiveness, hygiene, service and facilities were all good. I didn't want to spend time comparing and choosing, so I booked hotels of this brand near different scenic spots. However, I found that there is still room for improvement in the management of this (Terracotta Warriors) store, especially the shower water pressure and shower head maintenance, which should be at least consistent with that of the (Zhongchilou) store. Now other brands such as Aduo and Vienna attach great importance to this customer experience!
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Response from Property: 當小康看到你好評的那一瞬間，小康感動了，嘻嘻，為客人提供優質體驗是我們康鉑酒店全體員工的追求和每日都在為之努力付出的工作，您與我們相遇，發現我們這麼多優點，從字裡行間都能看出您對我們的愛，親愛的，如果愛，請深愛，我們會加倍珍惜，記得回家~
Guest User
Cozy 2-bed Room
Stayed in Jan 2025
Family
20 review
2.0/10
Posted on May 4, 2025
The front desk, service and rooms are all good, but the attitude of the auntie in the breakfast room is too bad. When we went there at breakfast time, the food was not ready. She followed us behind when we picked up the food. The food was not replenished in time.
Original TextTranslated by Google
Response from Property: Dear guest, first of all, thank you very much for your valuable feedback to our hotel. Your satisfaction and opinions are very important to us. We sincerely hope that every guest can enjoy a warm and comfortable experience in the hotel. We are very sorry for the inconvenience you experienced in the breakfast room. We understand that breakfast time is an important time for you to get your day off to a good start and we regret that our service did not meet your expectations. Regarding the auntie's attitude issue you mentioned, this was entirely due to our negligence in service. We understand that when you were dining, the dishes were not served in time and were not replenished in a timely manner, which did affect your dining experience. We deeply regret this. In order to solve this problem, we have taken the following measures: 1. Special training on service attitude and efficiency was provided to the breakfast room staff. 2. Optimized the breakfast supply process to ensure that food can be replenished in time to meet the needs of guests. 3. Strengthened daily supervision of the breakfast room to ensure service quality. We have seen positive results from these improvements in the near term and hope you will be able to see the improvements next time you visit us. We apologize again for the inconvenience and hope you will give us a chance to serve you again. Your satisfaction is our greatest pursuit, and we promise to continue working hard to provide you with better services. Looking forward to your visit again and wish you a happy life!