HUAQING PALACE RESORT & SPA

It is a resort located in HuaQing palace park. I like the resort's environment and the hot spring, very comfortable .Btw, the service of resort also is a attractive point for me, highly recommended, good hotel.

Love the resort for the hot springs that doesn’t have much of the sulphur smell. They provide a hot dessert every night but it might be too sweet for the elderly. Fruits, water and drinks are FOC and replaced daily. The place is not really elderly friendly but they have a buggy that drives them around, they even lent us a wheelchair for our whole stay. Really appreciate the help from the butler Sun Tao for also arranging our express checkout early in the wee hours to catch our flight. The restaurant serves really delicious food but service is very inconsistent. House cleaning is not the most attentive as they keep forgetting there’s three instead of two of us staying in the room. There’s bathrobes and even a set of hotel clothes to change to for the outdoor hot spring. Room slippers and bathroom slippers are provided. There’s the usual amenities like shampoo, conditioner and shower gel from Loccitane and there’s comb, toothbrush, toothpaste, etc. Note that the music from the 长恨歌 show can be quite loud at night. Location is near to terracotta but a distance from city center. Overall, would definitely consider going back to this hotel if I’m in Xi’an.

Best night of my life. Great hotel, attentive staff, comfortable, and great for photos. Recommend to all!

It were one of the best hotel we have ever been. We travelled many countries, so we can compare. Every detail is thought out, every little thing is taken into account. The attention of the staff is priceless. We really enjoyed this amazing place and regret that we had so few days. We want to come again one day.

Nice hot spring resort, friendly and helpful staff

Good: The staff driving the cart and helping with our luggage very helpful and efficient. The resort being in the grounds of Huaqing Palace makes it efficient for us to explore and return to our room after the outdoor musical 长恨歌。We also enjoyed the nightly desserts placed in our room. Thank you. Not so good: 1) Given the price point we’d expect the resort to upkeep itself better. The facilities and furniture look very dated. 2) We also noted that the service crew who came in on the 2nd day to clean the hot spring tub did not remove their shoes when they stepped into our room, forcing us to have to wear our bedroom slippers even in the room. Not much of a problem for adults but we have a young boy with us and this becomes an issue. Although it must be said that the cleaning lady who came during our first day of stay was very considerate and wore a 鞋套, which we appreciated very much. 3) When we asked the front desk about the AC - the switch was very confusing and we had to endure a stuffy 1st night, she kept insisting that there was another switch beside both the wardrobes (ours is a 2BR family suite). There was none. And when we asked the cleaning staff who came later, we were told that it was probably because the front desk staff was referring to another room type… and this was when we have specifically told the front desk staff our room number. For the price point I find some aspects of service really not up to standards.