Hampton by Hilton Hotels in Zhangjiajie

Our experience was amazing! The location of the hotel is perfect…just 2 minutes away from the Tianmen Mountain Cable Car and the hotel provided us with absolutely everything we needed. We had an issue with our Didi app, and the staff were all incredibly dedicated to helping us solve it (and we did!). I have to mention that 小倩同志 (Xiaoqian) made our experience even better. We added each other on WeChat, and she constantly checked in with us to offer help and recommend facilities. She even saved a portion of bean soup for us in advance, and after our long trip, she informed us about the free foot bath service. 🥹❤️ I’m so happy we chose this hotel. Great location, amazing staff, extremely clean, good food, and excellent facilities. Thank you! We wholeheartedly recommend this hotel!

Pros: 1. Very conveniently placed for entrance to the national park via the East entrance  2. Ladies on the desk very amenable and sorted out our room issue (see cons) when we arrived  3. Appreciated the free drinks and snacks in the foyer 4. Free laundry service was genius- loved it. Cons: 1. The Mountain View room that I booked had a different out look to what is considered the Mountain View room by the hotel. Hence, on our arrival we were given a room where the view was just trees. On complaining we were given a room with a very distant Mountain View and more of a road view. While I understand the closeness to the park, please don’t mislead customers.  2. Breakfast food was cold. Particularly the “western” hot breakfast. Although the hotel suggests coming down later for breakfast is best they don’t always replenish their supplies in a timely manner, meaning you may not get what you want.  3. Not everything is replenished or well stocked in the rooms. We had to ask for more toilet roll as we weren’t given any. Also, the bathroom sink didn’t always drain the water.  4. Not sufficient sound proofing as I could hear next door 5. I’m not sure the swimming pool is really a swimming pool that people would want to use. We looked at it and thought we had better not…. The closeness of the hotel to the park meant it was a winner, however for the price per night I feel you were paying for the Hilton name and getting none of the good stuff. So much I feel could be improved upon.