I won't give a bad review because it's a budget-friendly hotel. Yes, compared to others in the area, the standard is lower. The hotel room feels like a capsule hotel, and the bathroom and toilet are so small you can barely fit in.
However, the hotel's price is accordingly lower. The breakfast was clean but the selection was quite poor. The budget concept prevails here too. But you could add eggs to your menu, the breakfast selection is really lacking.
My towels and bedding in the hotel room were clean. However, I had an insect visitor in the sink, which might indicate problems with pest control. You should look into that.
Facilities: Excellent
Cleanliness: Excellent
Environment: Excellent
Service: Excellent
I booked this hotel near the airport to catch my flight. Its best feature is the superb location – it's right across from the departure level entrance. The breakfast was also pretty good and suited Chinese tastes.
This is a new hotel, very clean, and gets tidied up daily. The front desk staff are friendly, and there's free coffee. The shower has excellent hot water pressure. It's a 5-minute walk from Diegem station, where IC or S trains run to the city center approximately every half hour. There's also a convenience store just 3 minutes away.
The hotel is quite far from the city, but the train station is only about a 10-minute walk from the hotel. However, the transportation costs for commuting back and forth to the city add up quickly, so that is something to keep in mind.
The rooms are spacious and comfortable. However, the shower floor is very slippery, so extra caution is needed.
It is a large hotel with many travelers, so breakfast can get very busy. I would recommend going down around 7–8 AM; otherwise, it may be difficult to find enough food or even a place to sit.
This is a brand new property. The room was nice. We had dinner in the restaurant and the steak was pretty good! This hotel has growing pains. The hotel shuttle never came to pick us up at the airport despite making two calls to the hotel. They said it was due to road construction. BS, I had just driven a rental car from the hotel to the airport. I had to spend $20 on a 5km taxi ride. The next morning the shuttle left the hotel at 7:00 a.m. and was not going to make another run until 8:30 despite a schedule of running every half hour. Unacceptable. So for a very short stay, and that's what this hotel's purpose is, it did not meet our expectations at all. For a major hotel chain, this is well below expectations despite a nice room and a respectable restaurant.
This is the hotel I booked for two friends. This hotel is recommended by me sincerely. It is not too expensive in the same type of hotel, but Mövenpick has lived in China. The service is very good and I left a deep impression. This time, the two friends also said it was very good and liked it.
Excellent hotel, conveniently located near Zaventem Airport. The reception staff are all friendly and helpful. There's an option for early check-in for an extra €20. It has both underground and outdoor parking, with charging stations for electric cars. The rooms themselves are very spacious and modern, with comfortable beds. I'll definitely be back!!
I have never had doubts about Novotel, having stayed at Novotel hotels in Antwerp, Singapore, and now Brussels. I usually have good experience with Novotel hence the hotel has been my choice. Normally, I always inform the hotel in advance if I will be checking in late by using the link provided by Trip.com, and I usually receive a prompt and professional response from Novotel hotels.
Unfortunately, my experience with Novotel Brussels Airport was disappointing. Despite sending emails to inform them about my late check-in—first via the *********** link and then directly to the hotel—I received no response at all. This is unusual, as on the same day I contacted two different hotels for upcoming stays, and the other hotel replied promptly. Only Novotel Brussels Airport did not respond.
There was also a booking issue where I was told that my two children were not included in the reservation, even though the booking was made through Trip.com’s automated system and full payment had already been completed. The receptionist told me they cant do anything since I came late. But I showed them my email via the trip.com link and they said that was not their email address. So Is the management or your staffs not doing a good homework professionally?
To make matters worse, I accidentally left my mobile phone at the hotel and only realized it half a day later. When I called the hotel, I was told to send an email. I emailed twice, yet I still have not received any reply. It is very frustrating when phone assistance is unhelpful and emails are simply ignored.
Overall, I felt unsupported and unsure where to seek help due to the lack of response and assistance. This experience does not meet the standards I have come to expect from Novotel. I sincerely hope Novotel Brussels Airport will improve its communication and customer service.
Very Good
163 reviews
8.6/10
Price from
TRY 4,670
per night
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7.9/10
Good
XXiangjiaoshudexiangjiaoshuThe room was clean and only a 15-minute walk from the airport shuttle, which was super convenient. The staff were friendly and helpful, always with a smile. My only complaint is the lack of luggage storage, which was a bit inconvenient. The self check-in was fancy, but if you arrived early, you couldn't get in, which felt a bit pointless.
GGuest UserI have never had doubts about Novotel, having stayed at Novotel hotels in Antwerp, Singapore, and now Brussels. I usually have good experience with Novotel hence the hotel has been my choice. Normally, I always inform the hotel in advance if I will be checking in late by using the link provided by Trip.com, and I usually receive a prompt and professional response from Novotel hotels.
Unfortunately, my experience with Novotel Brussels Airport was disappointing. Despite sending emails to inform them about my late check-in—first via the *********** link and then directly to the hotel—I received no response at all. This is unusual, as on the same day I contacted two different hotels for upcoming stays, and the other hotel replied promptly. Only Novotel Brussels Airport did not respond.
There was also a booking issue where I was told that my two children were not included in the reservation, even though the booking was made through Trip.com’s automated system and full payment had already been completed. The receptionist told me they cant do anything since I came late. But I showed them my email via the trip.com link and they said that was not their email address. So Is the management or your staffs not doing a good homework professionally?
To make matters worse, I accidentally left my mobile phone at the hotel and only realized it half a day later. When I called the hotel, I was told to send an email. I emailed twice, yet I still have not received any reply. It is very frustrating when phone assistance is unhelpful and emails are simply ignored.
Overall, I felt unsupported and unsure where to seek help due to the lack of response and assistance. This experience does not meet the standards I have come to expect from Novotel. I sincerely hope Novotel Brussels Airport will improve its communication and customer service.
GGuest UserThis is a brand new property. The room was nice. We had dinner in the restaurant and the steak was pretty good! This hotel has growing pains. The hotel shuttle never came to pick us up at the airport despite making two calls to the hotel. They said it was due to road construction. BS, I had just driven a rental car from the hotel to the airport. I had to spend $20 on a 5km taxi ride. The next morning the shuttle left the hotel at 7:00 a.m. and was not going to make another run until 8:30 despite a schedule of running every half hour. Unacceptable. So for a very short stay, and that's what this hotel's purpose is, it did not meet our expectations at all. For a major hotel chain, this is well below expectations despite a nice room and a respectable restaurant.
GGanBatManThe hotel is quite far from the city, but the train station is only about a 10-minute walk from the hotel. However, the transportation costs for commuting back and forth to the city add up quickly, so that is something to keep in mind.
The rooms are spacious and comfortable. However, the shower floor is very slippery, so extra caution is needed.
It is a large hotel with many travelers, so breakfast can get very busy. I would recommend going down around 7–8 AM; otherwise, it may be difficult to find enough food or even a place to sit.
GGuest UserThe hotel doesn’t look like much from the outside but inside it’s very nicely decorated and has a great atmosphere,
Staff is super helpful and friendly.
Overall an amazing hotel and I definitely recommend it for the price.
GGuest UserThe hotel is great; it's comfortable and provides all the basic essentials for a stay. I stayed for one night, and it was perfect for resting up before continuing my trip.
GGuest UserGood location, in the city center, it is more convenient to go anywhere, the environment is good overall, the staff can also respond to needs in time
GGuest UserFacilities: Excellent
Cleanliness: Excellent
Environment: Excellent
Service: Excellent
I booked this hotel near the airport to catch my flight. Its best feature is the superb location – it's right across from the departure level entrance. The breakfast was also pretty good and suited Chinese tastes.
MMR101We recently stayed at the ibis budget Leuven Centrum for a short work trip, and overall, it met our basic needs. The location near the train station was convenient for getting around quickly, which was helpful given our tight schedule. Check-in was easy, and the staff we interacted with were polite and efficient.
Our rooms were simple and compact, as expected for a budget hotel, but they were clean and had the essentials—comfortable enough beds, functional showers, and a generally quiet environment for resting after long workdays. The limited space meant it wasn’t ideal for spending much time in the room, but it worked fine for sleeping and getting ready each day.
Amenities were minimal, and the interior felt a bit worn, though nothing that negatively affected our stay. For a short, no-frills work visit, the hotel was adequate. If you’re looking mainly for affordability and convenience rather than comfort or extra features, it does the job.
GGuest UserThe room is very spacious and has a kitchen, which is quite nice. The hairdryer works great, with strong airflow! You can have breakfast at the Holiday Inn across the street.
There's a free shuttle bus from the airport, but the departure times aren't very accurate. We queued at 6:30 PM for the 6:50 PM bus, but it still hadn't arrived by 7:10 PM, so we ended up taking an Uber. On the way back to the hotel, we actually ran into the shuttle bus that was supposed to take us there earlier... There's also a free shuttle bus to the airport, and its departure times are more or less on schedule.
PS: For travelers departing from Brussels Airport, make sure to arrive at the airport three hours in advance, otherwise, you'll be queuing for a very long time and might miss your flight.
How much is the average rate for hotels with Wi-Fi in Flemish Brabant?
For hotels with Wi-Fi in Flemish Brabant, the average price on weekdays is TRY 7,838, and the average price on weekends (Friday–Saturday) is TRY 7,817.
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