Start with the good: the staff was very nice, the capsule comfortable (great bed) and I was lucky to get a quiet room of respectful people.
And the bad: the worst thing is the showers. Aside from being crammed, the button push lasts 5-6 seconds (counted), which means you're constantly pushing and getting a mix of cold or scalding how water. Please fix your showers! It was also clogged and flooded quickly. I think the toilets/shower areas could use cleaning more often. There is no public space, tables, etc. at all, you come here just to sleep or rest in your capsule.
Better than what most other hostels offer (some not even having curtains!) and a better night sleep for sure, but no mingling. Also not much space for shoes or luggage, and certainly no safe lockers. It could be so much better if they had made some space for this. Would also be nice to be able to pick top/bottom bunk: being on the bottom I was woken up by banging/dropping items/etc. by the guest above me.
Overall good, better than most in the area, but it could easily be better still :)
The location is not easy to get to and no signs was available. The room was clean but outdated deco. The bedside USB sockets does not work, we have to charge our phones at the desk. The handwashing liquid, shampoo and conditioner were fixed too high and inconvenient location. The shower water pressure was too low. The breakfast was the worse experience I ever had in a Hotel. Very limited types of food available and ran out so quickly as soon as many guests but little food. Only one staff on duty for topping up food and one staff to clean tables. There were not enough tables and seats available. It was complete and utter chaos. A guest accidentally spilled a cup of porridge into another customer but there were no napkins to clean it up. I never seen such chaos. I would not recommend this hotel and never go again.
A strong choice if staying at Covent Garden. It is walking distance to many eateries (though many overpriced, use Google Map reviews to find the reasonably priced options), many West End theatres, and also to the Westminster area (Big Ben, Westminster Abbey, Parliament).
I did not have breakfast, nor did I dine at their restaurants or bars so I cannot comment. I did not use their facilities as well, as I was out and about the entire day, so again I cannot comment.
Service staff were friendly, from the porters handling left luggage, to the receptionist checking us in. Only one small note - the bedsheets had some black stains which did not come off when I rubbed it. Don't know what they were, but it didn't really affect my enjoyment of the room. The shower area in the bathroom of the single room is quite small, and larger sized guests may wish to take note.
Very close to Southwark tube station which is on the Jubilee line. Most of the hot attractions are within walking distance if you want to get your steps in, otherwise plenty of other modes of transport. The staff were very pleasant and friendly
Hotel near Paddington,London5.6% of visitors choose this area
GGuest User2025.08.26
The hotel is located directly above Paddington Station, offering direct access via a covered walkway so you don't even need to leave the station. Downstairs, you'll find a Starbucks, M&S, and other stores, making both travel and shopping incredibly convenient. Step outside, and you're immediately at the Tube and train stations, providing easy access to all major attractions and Heathrow Airport. The room was very clean and surprisingly quiet at night, with no train noise despite its location. It was a great stay, and I would definitely consider staying here again on my next visit.
Hotel near Stratford,London1.6% of visitors choose this area
AAnonymous User2025.09.28
Very pleasant experience. Booked this for my birthday trip to London, had a concert at night at the O2 and decided to stay in Stratford, which is only 3 stops away on Jubilee line so location is great! Hotel is easy to find as it's next to Westfield, so good to grab coffee and snacks on the way. The hotel receptionist was very warm and welcoming, she was so nice to give me an room upgrade. She mentioned it's because of me being a Hilton Honors member, but I only registered right before I booked the room on Trip.com, so not sure if it's general practice or birthday-related. The view was decent, nothing fancy due to the are, but airy enough. Room was modern design and I personally quite like it, very clean, and the shower is HUGE. Honestly very very happy about it. The only thing I wasn't expecting was that there's no drinking water in the room, like bottled water or other beverages, charged or not, instead there's a glass container with a sign on saying you can collect water and ice at the ground floor. The water station actually had a Brita machine that can give cold still or sparkling water, eco-friendly and avoid waste I guess. I don't mind it that much as I was only staying for one night and was out for the concert most of night anyway. The price included breakfast the second morning, was quite decent, buffet style, more than enough choices for a quick breakfast to my taste. Seating was cosy and view was bright and nice. Generally very pleasant experience and I'd definitely try to stay here again next time I'm heading to O2 for concerts.
The hotel is located at London Heathrow Airport Terminal 4. However, if you're coming from Terminal 5, you cannot take the airport train directly to T4. You'll need to take the airport train (which is essentially the Elizabeth Line connecting to central London) from T5 to Terminal 2, and then transfer at T2 for a train to T4. This transfer is free, but you'll need to pick up a free ticket from a machine before you board to access the platform. On the London Underground, trains often go in different directions from the same platform, so make sure to check the train's direction before boarding. Once you arrive at T4, just follow the signs down a rather long corridor, and you'll reach the hotel.
The hotel offers self-check-in at the front desk. There's a Costa next to the front desk, and also a restaurant.
If you need to head to T5 from the hotel for an early flight (as the airport train doesn't start until 5:30 AM), you can take a bus instead. The bus stop is conveniently located next to the hotel's ground floor car park. See the bus timetable for details. You can just tap your credit card to pay for your fare when you board; I believe it's around £1.50.
The hotel's double rooms also come with a sofa bed, which means it can comfortably accommodate three people.
The room was comfortable, though the bathroom was a bit small, but functional. Housekeeping was consistent—beds were made, and supplies restocked whenever we used the ”Please Clean The Room” sign. Breakfast costs £15 per person, with a standard selection served early (from 6:30 am), convenient if you're in a rush. Noise insulation could be better; sirens from the main street were noticeable at night.
Hotel near Kensington,London10.7% of visitors choose this area
GGuest User2025.07.17
The Reception was very helpful for checking in . Arranged 2 rooms on the same floor and arranged an extra-bed for us . The bed is very comfortable . Location is very convenient .
Very Good
273 reviews
8.5/10
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8.2/10
Very Good
GGuest UserHotel was a little old fashioned in the build, Service was good.
The Aviation bar with a view was fantastic, The price of drinks wasn't. £7.40 for a larger that costs me £3.90 in my local.
Hotel room was clean & very presentable but old fashioned.
Parking was expensive @ £18 a night.
DD TKKWe have booked for 5 nights, but when we checked in very late on day one, we were given a sub par room which was much smaller than what we have booked, and it's also very old. We made the complain to the front desk, and they didn't have any room to change for us. They only promised to give us a better room for the next 4 nights. Since I have prepaid already, they should not give our room to someone else even if they are full.
The hotel is very clean and the location is excellent.
GGuest UserWe're a family of 4 with 2 young children and booked the studio. But when we arrived, we were told that the room had no electricity and so split us into 2 rooms instead.
While the rooms were generally clean, most of the bath towels had brown patches or old blood stains on them which was quite gross. 1 room that we were assigned to also had a weird fishy smell at the stove area.
The hotel is about 7 min walk from Aldgate East tube station and is located on quiet street. This is not a very pleasant area, and there were always shady characters around the tube station, which made us feel uncomfortable, so we tried not to stay out too late.
Staff were friendly and accommodating but they appeared short staffed during check in / check out timings. Only 2 staff on duty, so there is a bit of a wait if you need their help at these times.
AAnonymous Userthe staff was so nice and warm welcoming. the room and facilities are quite good but it looked old a little bit. after checking out, i left the luggage at the hotel to traveling in other places and came back to take my luggage in the evening — this is the best point that i love ❤️
SSiu Cheong Chan 16The location is not easy to get to and no signs was available. The room was clean but outdated deco. The bedside USB sockets does not work, we have to charge our phones at the desk. The handwashing liquid, shampoo and conditioner were fixed too high and inconvenient location. The shower water pressure was too low. The breakfast was the worse experience I ever had in a Hotel. Very limited types of food available and ran out so quickly as soon as many guests but little food. Only one staff on duty for topping up food and one staff to clean tables. There were not enough tables and seats available. It was complete and utter chaos. A guest accidentally spilled a cup of porridge into another customer but there were no napkins to clean it up. I never seen such chaos. I would not recommend this hotel and never go again.
GGuest UserBerjaya Eden is very near to Queensway and Bayswater station. You'll need to carry your luggage up some stairs, but it's manageable. Alternatively drag your luggage for about 20 minutes to/from Paddington station. Hotel is in a student and touristy area near to Kensington and Hyde Parks. You can walk to Portobello street (Notting Hill movie) and even Holland Park.
Rooms are serviced by an old elevator which can accommodate 2 persons with luggage. Checking in was easy and you have to pay a refundable £50 deposit. The manager helped us with our heavy luggage when he saw us approaching the hotel entrance. Our original room was located quite a distance from the lift. He gave us a room near the lift without our asking. We didn't get to thank him as he had some matter to attend to. Room was clean with comfortable bed. A tower type fan provided as there's no aircon. Won't be adequate during the summer months. Shower area was good enough for us but larger guests will find it crammed. Hot water was instantaneous and easily controlled.
Buffet breakfast starts from 8am and it's Malaysian and Continental. The restaurant is called Med (Mat) Salleh and run by two Malaysian ladies from Ipoh. The Malaysian breakfast was good especially the fried chicken wings. You get all the 3 parts of the wing instead of just the drumlet served elsewhere. Yummy! Restaurant is popular with Malaysian tourists and government/business persons. Malaysian Royalty have even visited Med Salleh restaurant.
There are many restaurants, cafes, pubs and supermarkets near the hotel. You won't go hungry except your wallet will be lighter if your currency is much lower than the British Pound.
Checking out was just as easy and the deposit refunded to your credit card on the same day. You can also leave your luggage if you still have time before catching the train to Heathrow or elsewhere. You can catch the train to Heathrow from Paddington via Elizabeth Line or the TFL Line. Elizabeth Line cost more but is more comfortable, less stops and with enough space for your luggage.
GGuest UserThe Reception was very helpful for checking in . Arranged 2 rooms on the same floor and arranged an extra-bed for us . The bed is very comfortable . Location is very convenient .
MMeg6366This hotel was so close to Euston station, made catching my early morning train much smoother! The room was small, but comfortable. The breakfast had a good amount of choice, including non-dairy milk for coffee or cereal.
BBehekEverything was very good. Breakfast offers a lot of coice - except warm breakfast is only on Weekends. On the Trip site the check in time is incorrect (ov voucher it says after 12, but it is after 14) - despite us coming too early, they gave us the room and made coffee for free. The hotel is locked over night and the staff is really friendly. We were in the hotel trought the hottest days in history but they prepared a ventilator - because they don't have AC (normally).
GGexing~tianxiaThe rooms are pristine and, despite the hotel being open for just a year, there was no unpleasant dampness or strange smell from the water. The service was also excellent. It appears the hotel uses a water softening system, as my hair felt incredibly smooth after washing. The complimentary bottled water is also a custom-branded mineral water, which adds a touch of sophistication.
While not in the city centre, the hotel boasts excellent transport links. It's particularly well-served by buses; route 55 goes directly to Oxford Street, and route 205 takes you to King's Cross Station (convenient for trains to Cambridge and other cities). It's incredibly easy to get around from here – just remember to check the bus direction! When returning to the hotel, it's actually closer to alight at the bus stop after Old Street and walk from there.
Overall, this hotel offers fantastic value for money. Perhaps because it's a newly opened hotel still in its introductory phase, securing an Executive Room in London for just over 2000 RMB is genuinely a great deal.
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