The person who invented the idea of paying almost 70% of my room rate to get a 4-hour early check in should be banned from the hotel industry!!
Very disappointing to have the room ready yet refusing to make life easier on customers... Apart from that the hotel is in a great location and room is small but adequate... Breakfast is average as u would expect
And apart from this early check in setback the staff was generally good but I don't think I will stay again cuz my flight arrives early most of the time and i don't like pointless waiting!!
They gave me warm cookies when I checked in, which made me feel welcome.
I've had welcome drinks before, but this was my first time getting homemade cookies, so it felt different and really uplifting.
It was clean, and the bed was nice and spacious. I was happy that I could open the window, even if only a little.
The metro was within walking distance. The bus was conveniently located at a three-way intersection, so it was easy to catch many buses going in different directions. The spa was free, which seemed nice.
They didn't have the bath I wanted, only a steam sauna, so I just took a look.
Disadvantages: The price of the local hotel may be high. It is a very ordinary hotel. The room becomes smaller after adding a bed. There is no sofa as shown in the picture. It is difficult to open two suitcases.
Advantages: It is convenient to go out. The landmark is a few minutes away. There is a girl at the front desk who tries to communicate with you in simple Chinese she learned by herself. She is sincere and gentle. 90% of the high score of this hotel is because of her sincerity. Thank you.
It's located in the city center, so it's easy to get to anywhere. The front desk staff were very helpful. The shower water pressure was sometimes weak, but the temperature was comfortable. There was no shampoo, only body soap.
The hotel is located in a residential apartment building. From what I observed, it's about 10 stories high, with floors 7-10 being the hotel, similar to a Chinese B&B. The reception is on the 7th floor, which was very quiet. The room was nice and had a balcony. The hoteliers were very attentive, sending a greeting email not only before check-in but also afterward. I appreciated the thoughtfulness! They strive to meet all guests' needs, allowing guests to cook and wash their own clothes. The breakfast was relatively simple but filling. Since my flight was early and the hotel didn't open until 8:00 AM, I only had breakfast (for my two-night stay) because I had to catch my flight.
The hotel is in a great location, only about 800 meters from Republic Square.
Great location just off north avenue.. A customer oriented team who agreed to give me the room early cuz simply it was available rather than asking for early check in money
Small room of course but clean and adequate.. Didn't try breakfast but I tried their Terrace cafe and it was great..and it's 10% cheaper than North avenue hotel which is 20 meters away
The hotel is in a great location, right next to the square, convenient to everywhere, and the staff are very friendly. The room is clean and tidy, and the breakfast is also rich. There are many places to eat and shop around, especially there is a big supermarket not far away when you turn left, with a lot of things. It is recommended not to have a room facing the road because it is a bit noisy, but everything else is good.
Facilities: Complete, it is best to bring your own toothbrush, toothpaste and slippers are provided.
Hygiene: OK
Environment: Not bad
Service: Not too timely, a little slow
But overall it is OK, after all, the location is excellent, next to the square.
I’ve never written a bad hotel review ever in my life, but unfortunately, here it goes. It’s a shame since other past reviews are very positive, but I need to be frank and honest about my experience and will be diving the ratings according to subcategories so that it is fair, since some aspects of the stay were great and some not so much.
Check in process: 2 stars
This is not the ‘typical’ hotel entrance where the lobby is on the ground floor. The floor in which you enter is 1/f. The floor of the hotel is 4/f, but this is clearly stated as a signage at the entrance (see photo attached).
Upon arrival, I went towards the hotel entrance . There, I stood in front of an operating system, where guests would need to enter the hotel using a key fob. Of course, I wouldn’t have this key fob at hand at check in. There are no clear instructions in any language above the operator stating how you should call the receptionist using the operator to open the door for you (refer to attached photo). Thankfully, a passerby was kind enough to help me call the receptionist and asked her to open the door for me. It is also better to have mobile data at hand so you can communicate with the staff via whatsapp text/call if you cannot enter, since I think this is the faster means of communicating with guests.
When I checked in, I explained my confusion to entering the building. I told the receptionist lady that I couldn’t enter since there are no instructions in any language above the operator. She then had the audacity to tell me that there ARE indeed instructions above the operator im English, and I should have followed it. Again, the photo I attached shows no such instructions, so I do not comprehend what she is talking about at all.
Upon departure, I voiced out these issues, and the more reasonable receptionists said that they usually send these check in details via email, though I had not received such email(s).
Noise level and disturbance: 2 stars
My room had really thin walls and you can easily hear people passing through in the hallway. I got to a room with a balcony and up until 2 am, I still continuously heard 2 women talking loudly non-stop in the room next to me. To attempt to put a halt to this, I called the receptionist using the calling button thrice in my room, since the initial receptionist lady who checked me in said they provided 24 hour service, and to my dismay, no one bothered answering me.
I had to personally take matters into my own hands and asked them to keep it down.
Room and amenities: 5 stars
In terms of amenities provided within the room and how it was renovated and all, it deserves 5 stars. It was clean and the amenities provided were plentiful for a short stay.
Спасибо большое за гостеприимство!
Отель находится относительно недалеко от Площади Республики, можно дойти за 25 минут, но рядом заводы и для того, чтобы попасть в отель нужно зайти на территорию завода (вход открыт круглосуточно, но не очевидно куда заходить).
Номер очень большой, просторный, это конечно огромный плюс, большая ванная комната. В Европе из такого номера сделают три)) Очень дружелюбный персонал, стараются помочь в любом вопросе. Вокруг тихо. Из минусов - нет балкона.
Great
37 reviews
9.2/10
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VND 846,121
per night
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9.2/10
Great
EElizabethI’ve never written a bad hotel review ever in my life, but unfortunately, here it goes. It’s a shame since other past reviews are very positive, but I need to be frank and honest about my experience and will be diving the ratings according to subcategories so that it is fair, since some aspects of the stay were great and some not so much.
Check in process: 2 stars
This is not the ‘typical’ hotel entrance where the lobby is on the ground floor. The floor in which you enter is 1/f. The floor of the hotel is 4/f, but this is clearly stated as a signage at the entrance (see photo attached).
Upon arrival, I went towards the hotel entrance . There, I stood in front of an operating system, where guests would need to enter the hotel using a key fob. Of course, I wouldn’t have this key fob at hand at check in. There are no clear instructions in any language above the operator stating how you should call the receptionist using the operator to open the door for you (refer to attached photo). Thankfully, a passerby was kind enough to help me call the receptionist and asked her to open the door for me. It is also better to have mobile data at hand so you can communicate with the staff via whatsapp text/call if you cannot enter, since I think this is the faster means of communicating with guests.
When I checked in, I explained my confusion to entering the building. I told the receptionist lady that I couldn’t enter since there are no instructions in any language above the operator. She then had the audacity to tell me that there ARE indeed instructions above the operator im English, and I should have followed it. Again, the photo I attached shows no such instructions, so I do not comprehend what she is talking about at all.
Upon departure, I voiced out these issues, and the more reasonable receptionists said that they usually send these check in details via email, though I had not received such email(s).
Noise level and disturbance: 2 stars
My room had really thin walls and you can easily hear people passing through in the hallway. I got to a room with a balcony and up until 2 am, I still continuously heard 2 women talking loudly non-stop in the room next to me. To attempt to put a halt to this, I called the receptionist using the calling button thrice in my room, since the initial receptionist lady who checked me in said they provided 24 hour service, and to my dismay, no one bothered answering me.
I had to personally take matters into my own hands and asked them to keep it down.
Room and amenities: 5 stars
In terms of amenities provided within the room and how it was renovated and all, it deserves 5 stars. It was clean and the amenities provided were plentiful for a short stay.
GGuest UserIt was the most comfortable hotel I stayed in Yerevan
1-Clean, hygienic, especially the bed
2-The front desk lady is super beautiful and the service is very meticulous
The boys on duty at night are also very good, help to call the car to the airport, because I am afraid that it is not safe to go out late at night, and send me out and send me to the car.
3- Order in the room, delivery speed is fast, and the price is a bit cheaper than the outside
4-The location is very good, in the community, quiet, 200 meters away from the underground passage is a medium-sized supermarket~ convenient
5- Convenient transportation, walking distance to all major attractions in the city
6- No check-in time, luggage storage is provided, the luggage will help to send to the room when the time is up
7-Breakfast time is longer, 8:00 to noon, more humane
GGuest UserExcellent breakfast, good location, close to 2 metro stations and Moulin Rouge, helpful staff, clean, the only downside is old furniture and a broken elevator, but overall, very good impressions, thank you! The single room in the attic is very small, but it was not critical for me.
OOlgaArrived at 3 am. They put me in a room where someone was sleeping 😀 . About 30 minutes later they gave me a room. Everything is clean. No extra smells. The guys at the reception during the day are adequate. I wrote everything in advance, it is unpleasant to wait so much at night (for this I took off 1 star). In the room there is a minibar, tea and coffee, a kettle. A robe. In my room for two there was 1 tiny shampoo, 1 tiny shower gel and soap, a toothbrush. A room for two! It was possible to put this for two at least. Total: it takes about 25 minutes to get there by taxi for 1600 money. The bus is 2 km from the hotel. It is not the center. In general, I liked the hotel, good attitude, clean, large rooms. I recommend it. There is also breakfast, I did not try it. Oh! There is a terrace on the 7th floor, a gym.
GGuest UserThe hotel name is Europe but Asian guests are also welcomed, as I saw Vietnamese or Chinese guests were staying. The room is quite nice and comfortable, bed quality is good and comfy, bathroom is clean, the breakfast is simple but the quality of the each item is nice and has a good combination of nutrition altogether. Hotel clerks are kind, polite and attentive. It is very good hotel and I had pleasant experience.
DDr.RoyIt's located in the city center, so it's easy to get to anywhere. The front desk staff were very helpful. The shower water pressure was sometimes weak, but the temperature was comfortable. There was no shampoo, only body soap.
GGuest UserLocated between 2 Metro Stations, accessible by walk from both. 24 hours running shops are easily found nearby. Room shape is a bit strange but it is very clean and comfortable, shower is strong enough and central heating system works well, bed is comfy, breakfast quality is superb and quite satisfactory, I liked the peach and apricot juice very much.
GGuest UserA wonderful hotel, not far from the center of Yerevan. The staff is very responsive, when help was needed, they not only explained, but did everything they could and really helped! Delicious breakfasts, cookies and fruits in the lobby. I would like to separately note the pool, jacuzzi and hamam. There is a beauty salon and spa area, a gym, restaurants and cafes. I definitely recommend it
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