戴戴戴维When I booked the hotel, I specifically requested a high floor. The standard check-in time was 3 PM, and our family of three arrived around 3:45 PM to check in. To my surprise, the front desk attendant, a tall Japanese man wearing glasses, assigned us a room on the lowest possible floor, the second floor. I communicated with him for about ten minutes, reiterating our request for a high floor. The front desk attendant was very arrogant, claiming that our reservation didn't show any request for a high floor and insisting that the hotel was fully booked for the day. He said that if we wanted a high floor, we would have to switch rooms tomorrow. Of course, we understand that high floor requests depend on the hotel's availability on the day, but this hotel has around 400 rooms, and we didn't arrive late at night. The hotel has nine floors in total; we would have been perfectly fine with a room on the 4th or 5th floor, especially since we were staying for three nights with a child. If it were just one night, we might have just put up with it. Despite our efforts, the communication was fruitless. After going up to the room, I called the front desk again to request a room change. Less than five minutes later, the same front desk attendant appeared with a room key for the 9th floor. So, we dragged our luggage and our child up to the 9th floor, only to find it was the very last room, furthest from the elevator. Later, I contacted Trip.com's customer service, who were very helpful and contacted the hotel. The next day, the front desk informed us that they could arrange a room closer to the elevator, but we had already unpacked our luggage, so we decided not to switch rooms again. The front desk then offered us a complimentary room cleaning for the day. All in all, the entire check-in process was incredibly frustrating. It felt like that front desk attendant was intentionally making things difficult for us!
On a positive note, the hotel's location is excellent and convenient for getting around.
The breakfast was similar to other Dormy Inn hotels, and they also offered free ramen at night. However, the dining area was extremely crowded due to group tours.
The variety of hot spring baths was better than other Dormy Inn hotels, but there were no semi-outdoor baths.
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